Steve was very quick to respond, very professional, helpful in recommending solutions for our lock situations. He continued to work with us as our situation developed. We felt the cost was reasonable and we respect the specialized trades. I recommend Steve highly for all locksmith services. read more

Steve re-keyed our doors in 2020. Then, in 2024, we had a Yale Keypad lock installed and a latch fixed on a sliding door. Steve is professional, friendly and easy to work with. He did an excellent job and was extra careful to make sure that everything was exactly correct. It a very good value for the cost. Highly recommended. I certainly will call him again for any work of this kind. read more

Steve helped us out with a broken lock. Prompt, professional, and friendly service. Would definitely use him again.

I had watched a YouTube of a locksmith demonstrating how easy it was to pick locks. I got the message. After having had such a great experience with Steve at Open Door, I gave him a call. Just because he's Steve, he wanted to come out and make sure we needed new locks. He arrived and pointed out some ways we could "tighten" up our security, but also told us about some high tech deadbolts that weren't going to be picked. I asked him for a quote. He worked it up. And my wife and I decided to go with his recommendation. He arrived today--right on time. He took the time to show my wife and I the special feature of the locks and keys and then in his usual professional way, installed the new hardware. After finishing, he had my wife and I use all of the new keys in all of the new locks. Impressive. (And of course when I had pointed out something unrelated that wasn't working well, he pulled it apart, did some magic and then put it back together. It works.) This is unpaid and unsolicited. He's worth it. Talk to him and you'll know what I mean. Best, J. read more

AWESOME. Steve was able to put a combo lock on my gate since I just had a general contractor install a French door that had multiple major issues like (not locking for starters) Putting the combo lock on my side gate was the only way to secure my home until I could get a new French door ordered by ANOTHER general contractor. If it were not for Steve @ "Open Doors" I would not have been able to sleep at night. I highly recommend them-great service! read more

Steve was absolutely a real pleasure and a professional to work with. We needed some spare keys for our shed and he put out a LOT of effort to get the blanks for the job, and we really appreciate it. In the future, I'll use him every time. read more

Steve has done several projects for me over the years, and he has always been professional, responsive, and a pleasure to work with. I cannot say enough positive things about him and I highly recommend his services. read more

I had an issue with one of interior door locks. Scheduled an appointment with Open door. He came out when he said he would and fixed the door lock. Very happy with the results. He does accept credit cards. read more

Great service and excellent price. Chris has always been on-call for emergencies and his excellent staff can handle any and every need from locksmith to closed circuit television and security. I highly recommend their services. read more

Brought in an antique brass lock whose internal spring(s) had recently broken. Super simple design, simple enough for me to understand how it worked and what needed replacing (new springs). Folks at the shop were quite friendly at drop-off. I called the shop after 48 hours to be told that the lock couldn't be fixed because the springs couldn't be ordered. (It's an antique, so of course they don't contain off-the-shelf parts that can be easily ordered! That shouldn't stop a locksmith from being able to fix a lock.) Picked up the lock (again, super nice folks), went to Ace Hardware and bought some spring wire as rough materials, and bent two 'new' springs to shape using a vice and some pliers. It took me 30 minutes, and the lock now works perfectly. So two stars for being nice, minus three stars for being a locksmith who was unable to fix a lock. read more

My family was in a crisis situation and this business owner went above and beyond while driving through traffic to help our family friends get into our home since our key was misplaced and provided immediate service. He was so helpful and responsive and was so kind while talking with us on the phone. We are so appreciative and thankful!! read more

Quick response, efficient, reasonable pricing and professional! Our toddler went on a locking spree and to our horror one of the handle plates was installed backwards and couldn't be opened with the standard pin method. Steve was great and worked his magic opening with having to damage the door or handle. read more

Steve at Open Door Licksmith really helped us out with two complicated lock issues. Long story short he saved us lots of $$$, and was resourceful and meticulous. His prices more than fair. He has a keen engineering mind, is super responsive, careful , and genuinely nice. We'd highly recommend him for any lock issues. read more

Used open door locksmith to install 2 deadbolts and re-key the locks being installed. Two men did the work. It took them almost 5 hours. They left a big mess and charged me $888.36. They would not quote a price over the phone. They made a third key for themselves on the front door, which I demanded be given to me when I saw them making it. Oh, and they don't guarantee their work! Very bad experience. read more

I had a renter lock themselves out of my vacation house in Aptos. I called Open Door Locksmith and spoke to Chris. He was very professional and took care of the issue in less than 30 minutes. Renters and owner are now very happy. I'm very impressed with the great service and highly recommend. Will definitely use for all my locksmith needs! read more

I've used Open Door Locksmith several times. Each time Chris has been very helpful. I recently bought a deadbolt there. Chris took time to show me the tricks of the trade and even provided phone support when I somehow managed to install it upside down. Awesome business and great people! read more

I waited over an hour - apparently the technician was running late - no phone call or communication. I couldn't wait any longer, so called to cancel the appointment. 1 minute later he showed up, but wouldn't perform the service because I had just canceled - even though they are the ones who were late! Terrible. read more

These guys are always great. I've hired them on behalf of my work, as well as used them for personal use. They are always responsive and communicative. They do great work and charge a fair price. Clint has been the guy I've dealt with the most, and he's always been awesome. Highly recommend ODL! read more

Door lock failed on my apartment and I called Open Door. Clint arrived within 15 minutes of my call and got to work. Ended up having to drill out the assembly and put in a new one. Quick, courteous, and reasonable. Recommended. read more

These guys are amazing! They went above and beyond to get me into my house. The guy that came was extremely nice, and that is an understatement! I definitely recommend calling Open Door Locksmith! read more

Kudos to Open Door! A neighbor recommended OD Locksmith, and I'm so glad they did. Clint came to help us change 3 locks; he even returned to help us with another issue later on. We give high praise to this local business for quick, reliable service. Open Door will be our go-to-company when we need lock help / service. read more

New to the area. Friday night around 5:30. Home lockout, due to a bad key given to me by landlord. Cell reception bad in La Selva so I was frustrated. Tech Clint arrived quickly. He was very professional and knowledgable. Turns out the lock was defective and there was another in the apartment, so he replaced the whole lock assembly. Very nice and helpful. For sure, call Open Door. read more

So I didn't actually end up using this company. But I called 26 locksmiths in the middle of the night, many who were listed as offering 24 hour emergency service. Open Door Locksmith was the only company who returned my call. The charge to come out at 2:00am was a bit more than I wanted to pay, and I had other options of eventually getting the door unlocked, so I passed on the service. But not only did Clint call me back in the wee hours, but he called me the next day to see if I still needed them. Excellent Customer Service!!! Thanks, Clint for responding to my call and having the integrity to stand by your ad. read more

Attentive locksmiths seem to be hard to find in the Santa Cruz area. I finally tried these guys out and what a relief. I have never even had to go by their store or meet them in person. Three different transactions so far on two different properties. All work was done quickly and well. The tenants and I very pleased. Responds well to email and texts. These guys are not tech-challenged! Polite on the phone as well. read more