OnTrac took 3 attempts to deliver tires locally from Tire Rack, every day they were out for delivery and then cancelled due to "weather". The weather is 40F, sunny, 3mph wind. I could maybe accept the delay, maybe! If it wasn't for the lying. Now of course I lost my installation appointment time, need to change my schedule and drive on skidding tires for another week+. Whatever lying bastard put in a bogus "weather" excuse... I hope you get fired and end up living in a tent under an I5 overpass. read more

This is the worst delivery service in history. If you own a business and use them to deliver your products....stop immediately. They will ruin your customers experience they were used by a company to deliver my wifes xmas gift. It came a day late without a tracking notification and was left at 445 am on the side of the road by my mailbox. In the snow. This is a clown show of a company. Absolutely horrendous. Avoid at all costs. read more

OnTrac - Package left in the road in the snow - Couriers & Delivery Services Near Me - Kent, Washington

I had two recent WalMart orders that used OnTrac for delivery. The first order was an expensive item that was "lost" which was highly suspect. After much aggravation and time spent Walmart gave me a refund for the package that OnTrac "lost". The second order was placed during the waiting period for my first package. unfortunately Walmart used OnTrac for this package as well, causing another package to be "lost". Lesson learned. If I order online from Walmart again I will use the ship to store option instead. Walmart needs to drop OnTrac entirely and use a reliable delivery service. read more

Ok, I see all the one star reviews, BUT, my delivery was on time and undamaged. Driver was courteous and friendly. Maybe my experience was the exception, but credit where credit is due. read more

Absolutely horrible shipper. Tracking note: "WE'RE UNABLE TO COMPLETE DELIVERY DUE TO BUSINESS CLOSURE, PLEASE PROVIDE HOURS. PLEASE CONTINUE TO CHECK YOUR TRACKING FOR REAL TIME UPDATES." This is not a business, it is a townhouse that delivery was attempted at 11PM at night. I was still awake and there is no call from the gate or indication delivery was actually attempted. Sounds like lazy driver didn't feel like putting in any effort. Next day I chatted with customer service to get the status and when next delivery will be attempted. Rep was rude and couldn't care less about anything. Said another attempt will be made "in a day or 2." WTF... read more

I was expecting a delivery from Chewy today, but suddenly got an odd text saying "There is a problem with your delivery. More information is needed." Txt was from 'OnTrac' & a link was provided for me to open. I never open suspicious texts so I called Chewy to find out what info was needed. I was told my package could not be delivered due to no code to get in building. I told her that nobody EVER tried to contact me, there are NO MISSED CALLS on my phone from the call box & that there were NO delivery drivers that had tried to get in the building! I.told her I will gladly sent her a copy of my security camera footage that proves NOBODY EVER tried to deliver my package. Then I asked if Chewy had switched from FedEx to using OnTrac, to deliver all orders & when she said yes, I let her know OnTrac is the BIGGEST SCAM DELIVERY SERVICE in the country; they SAY the package WAS delivered when cameras PROVE their drivers were NEVER EVEN at the address listed!! Told her the Yelp reviews about OnTrac are 85% or higher, ALL NEGATIVE, & she needed to let her supervisors know customers will NOT be getting their paid for orders, but will also not be able to get the situation cleared up because getting ahold of OnTrac's customer service & a REAL PERSON, is as difficult as jumping over the Grand Canyon while holding an elephant!! She apologized for the poor service from OnTrac & said she'd reorder what I was supposed to get today & have it delivered by tomorrow! I told her, to please have FedEx deliver my package, because if left up to OnTrac, I AGAIN, will NOT get my package!! IF that happens, I will cancel my account with Chewy & take my business to PetSmart!! So, everybody out there ..BE VERY AWARE THAT OnTrac IS THE WORST DELIVERY CO IN THE ENTIRE COUNTRY & I GUARANTEE YOU, that you WILL BE RIPPED OFF BY THEIR SHADY DELIVERY DRIVERS!!! READ ALL THE REVIEWS ON YELP, PLEASE!!!!! read more

Absolute trash delivery service. My package was sent to the wrong facility 2 weeks ago. I contacted daily to get an update. Finally 14 days later I receive an email saying they have lost my package. In my opinion I think the driver or a OnTrac worker stole my package of $400 worth of back to school clothes for my high school daughter. They refuse to offer updates and won't contact me back after issuing the lost package email. DO NOT USE THIS COMPANY! If your retailer uses them for shipping, don't buy from them. read more

Ontrac is horrible i have maybe a $1000 paperweight because they left my package in the snow in the driveway instead of setting the package on the covered porch 10ft away. What a waste of a company read more

OnTrac - Couriers & Delivery Services Near Me - Kent, Washington

Didn't receive the package sent from Columbia sportswear via OnTrac. A waste of money. You have to opt in manually to get shippment status notification, which should be a basic default behavior. And they sometimes update the shipping status regardless of the truth. read more

Absolute lies, says delivery attempted but business closed ( I'm not a business) and no gate code ( there is no gate) furious because this definitely is not the first time I have had a bad experience with ontrac read more

OnTrac - Couriers & Delivery Services Near Me - Kent, Washington

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Refused to deliver my package and also won't allow me to pick it up! Worst experience I've ever had with a delivery service.

I have had 4 packages coming from OnTrac in the last 3 weeks. ALL of them have been delayed for one reason or another. The only one that has been delivered was left almost in the road. This company is horrible. I would rather pay more for shipping to have a decent company (like UPS) deliver. read more

awful service. terrible website. couldn't figure how to get a live person. Maybe I'll try again tomorrow but I don't have all day. How hard could be to deliver a package. read more

OnTrac is either run by thieves or imbeciles. After each day that the shipping "service" kept saying my package would be delivered, it would change the delivery day to the next day. After seven day of that runaround (and dealing with automated unhelpful answers), I finally got in touch with a real person who simply said they don't know where my package is. She didn't even take a few minutes to pretend to look or track it. The immediate response was that they don't know where it is and to contact the store from which I purchased the items. Then, they immediately changed the tracking to say "delivered," which is a complete lie. I guess that is how they get away with not being liable for the lost (stolen) package. How can such a poorly run and underhanded company stay in business? read more

12/3 - the business manager said to send him a private message with the tracking number so he can address it but I couldn't click on his name and couldn't find anywhere on this yelp to direct message anyone so I'm going to put it on here. My husband just got home as they were "delivering" a package to us. He saw a barely teenager standing fifteen feet away from our door throwing the package to our door. The package looks all beat up and it's just a local delivery. He approached the kid and said "that's how you deliver the package to my house?" He replied "yes." Then my husband went to the car to talk to the driver, whom we assume is his dad and asked if that's how he delivers packages and he just said "I will talk to him." First of all, he should not be taking his little kid around to make deliveries with him and if he absolutely had to during these times, don't let him throw the customer's packages like that. This is absolutely inappropriate. I am also going to call Nordstrom to let them know of this behavior. Not acceptable at a read more

OnTrac - The package hit the concrete and rolled a couple of times. - Couriers & Delivery Services Near Me - Kent, Washington

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if I could leave no stars I would. This company cant even fulfill the bare minimum. everyday I check the tracking number it says it will be delivered that day. it said it would be delivered Nov 29 for over a week past the 29th. I submitted a claim ticket - no response, calling didn't give me anything I couldn't see online and no option to connect to a live person. I used the chat feature - took me two days to get connected to a live agent who wouldn't respond to my messages and might as well have been a robot when he finally did. Like just the worst customer service, overall experience and I still don't know if I will ever get my package . Update: today they emailed me saying my package was delivered - but it wasn't. I have a doorbell cam and there was no delivery attempt even. I feel like they just stole what I was getting delivered cause it was an expensive christmas gift for my sister. So I am very disgusted with this business. lasership/ontrac - 0 stars. Don't ever use em if you can help it! read more

Photo of proof of delivery is not my apartment building 122. Its a house 279. No human customer service over the phone.

So, not sure if this is even the right company but it sure looks like it. It is Amazon Logistics. I was supposed to get a mattress delivered yesterday from 5-8 PM. Nothing! Then, this morning, another dayler of 24 hours arrived, which made it two days late. Then I got this e-mail about the cancellation and refund! Unbelievable! Reason for refund: Customer return; no, you didn't give this as a reason when it's clear that your logistics department is lazy and mismanaged. When I questioned why nobody would call us that the item was delayed (you were just too lazy due to another delivery or don't care), you verbatim told us we cannot call customers after a certain hour, but you can deliver it very late. Makes as much sense as this whole debacle. And, for you, on top of everything, to hang up the phone only shows how unprofessional you are. No worries; this is on every site, including Amazon. You were argumentative and not someone who should ever have contact with customers. Because picking up the phone and saying it's too late for today would have been the right thing to do, but nothing but excuses, then you call this morning only to tell us it's delayed another day, again the last stop, 20 minutes from St. Clarita. Then you are supposed to when people get infuriated with some scripted response. No, the whole thing was a disaster, and while Amazon generally does a good job, if logistics is involved, then good luck. Their rating on the web is 1.7 stars; I would have given them ZERO if it was possible. I also opened a case with BBB. I dare whoever reads this at Amazon to pull all the recordings and tell me how this was handled is normal or even worth being employed. You are just dragging the company down as a whole. read more

OnTrac - Couriers & Delivery Services Near Me - Kent, Washington

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stupid employees who can't call the client if something has changed, they are not interested in the client receiving their parcel on time!

Refusing to deliver my package claiming my address is invalid. I've lived at my address for 23 years and have never had an issue getting deliveries. It's a house. Not confusing!! Front porch is accessible from the street. verified my address and even gave instructions to reattempt...claimed to have reattempt on a Saturday while I was sitting at home I got the txt that they reattempted I ran outside and checked my cameras there was no recordings of a delivery vehicle or an attempt at all!! Then shortly after that I received a package from UPS amazing how I received that package!!! This is not the first time or second time that this has happened with ontrac...... Ontrac SUCKS I dont understand how they are still in business read more

Late, inaccurate tracking info and disrespectful of package property. Trash! To any companies or individuals using OnTrac for deliveries, don't! You will only end up with dissatisfied customers! read more

My package was misrouted twice, expected delivery date was a full week late. Then, I received a notice it was delivered. Well, of it was, it wasn't delivered to my house. When I contacted them, I learned there is no picture or other record of delivery. They opened a case to investigate, but also recommended that I contact the seller for a replacement. I guess they don't have much confidence in their ability to resolve the problem. read more

Terrible experience! I had a package coming from NFL Shop and they used OnTrac for shipping. They 'attempted' to make a delivery, during the day, while I was home but didn't contact me and didn't leave the package (signature was not required). I contacted their "customer support" which was not helpful at all and they said that they would make another attempt in the next 1-2 business days (this was a expedited 2 day delivery that I paid for). The next morning without any attempt at redilivering, I recieved an email stating that they returned the package to the seller per their policy and that I need to contact the seller to discuss my options. 0 out of whatever number you want to make up. I do not recommend this company. read more

Can not get a hold of the kent facility. My package has not been delivered. Their online tool is not helpful and can not reach them via phone. If I could give 0 stars I would. read more

This company does not want to work. They gave me 2 delivery dates. The first one was Saturday and I received a message at 1:03 stating at 1:43, they were not able to make the delivery due to not being able to access gate code. Immediately emailed and gave them gate code and the same thing happened Sunday. Received message before the time they said they tried to make the delivery. The company I ordered from contacted them for the to return the package to them and they turned right around on Monday and delivered it to me. No need to contact the company because they're as bad as the drivers. Service is horrible!!! read more

Drivers can't seem to be able to use a simple call box to get buzzed into a building. Now my package is lost and OnTrac CS won't give me a lick of info. Do not use this company! read more

"OffTrac" That was a name recently shared with me to describe OnTrac. That's exactly describes the level of service that you are likely to encounter from OnTrac. Apparently they use contractors in their private cars to deliver packages. The quality of that delivery can vary greatly. I would suggest delivering to a private residence when using OnTrac and making SURE that you are home at the time of delivery. I have heard stories from businesses that I patronize of OnTrac delivery drivers showing up to businesses after hours and dropping off packages outside the locked doors of the business on the sidewalk. OnTrac is focusing on lower prices for faster delivery. They do deliver on that goal, but just be aware that the quality of that delivery may not be at the same level of what you're used to getting from UPS or FedEx. read more

worst company ever. no way to get a hold of anyone they are absolutely horrendous. there's no way to get help, they follow zero delivery instructions. companies need to stop using them. i ordered from walmart and they used this courrier. read more

worst shipping company ever. drivers have stolen items from my packages, the drivers and their customer service sucks. I wished companies stopped using them for the shipping of their products. such a bad company to deal with. you would never get your packages on time because they would either take it back if you don't open the door to them within 2 seconds or your whole package goes missing, try to get help from their support people, customer service is non existent. they are rude and helpless. do better on track,. Please go out of business because you suck! read more

This is by far the worse shipping company to use they don't have a phone number to contact to speak to anyone and they hold people's packages for longer than they should and it's just so frustrating they also have a virtual person to chat with and that is know help don't use this company says that my package is in commerce California and is just sitting in there facility and this is Been 3 days already send me my package read more

Gotta love their package handling care. Not. This happens more often than not. That, and them eMarking a delivery made but, no where to be found. Returns required using them by eTailers is just as bad. I HAND off a return to OnTrac responding driver, only to find weeks later from the eTailer was told by OnTrac the return hand-off never happened. Yeah right. OnTrac sucks. Would not, and will not recommend. read more

OnTrac - OnTrac package delivery damage. Co tents damaged. - Couriers & Delivery Services Near Me - Kent, Washington

The absolute WORST currier service. Incompetent doesn't even begin to explain this companies fundamental issues. Their customer service (if you can call it that) is terrible, their drivers are lazy (don't even bother to attempt a delivery and claim they do), it is so beyond frustrating. After MULTIPLE conversations with customer service and updating instructions they decided to return my package after another "failed" delivery "attempt". They do not value their clients or the customers of their clients. read more

If I could give zero stars I would I had ordered a costume from fashion nova for work and not only would my package come in late when I paid for express shipping the driver delivered my package to the wrong apartments when speaking to management at the apartments next to mine they confirmed through video footage that the driver indeed dropped off my package there then went back to pick it up it's been over a week and I still haven't received my package. I've tried getting ahold of ontrac for customer service in which they still haven't responded I got ahold of fashion nova as well and they won't do anything about it do to the fact ontrac still has it as "delivered" on their end. read more

OnTrac - Picking my package back up - Couriers & Delivery Services Near Me - Kent, Washington

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I had 2 orders that were supposed to get delivered by OnTrac. The first one was finally returned to sender after about a month of traveling from one OnTrac station to the next. The second package is doing the same thing. I finally messaged them to just return the package to the sender and ordered elsewhere. Not sure if I will order from Vevor again as they said they cannot control which carrier it ships with. Afraid it will happen again. read more

Absolutely the WORST!!! Don't expect your package to arrive on time, or at all!! ZERO regard for customer service satisfaction, no follow up or communication! Corporations who use them need to STOP!! read more

If I could give this company negative stars I would. Absolutely incompetent when it comes to the delivery service side. Completely lazy and careless when it comes to the customer service side. Zero help and zero care from this company. Any one that thinks they want to use this delivery service should take that thought and bury it in a deep, dark void and never think of it again. How this company still is running is beyond my comprehension. I wouldn't be surprised if they went out of business within the next 3 years or bought out by a more respectable company with much better credibility. I understand mistakes happen, but if the customer service is also as careless as the delivery side then it is a clear cut picture of a company as a whole. If this review saves at least one potential customer in the future I would be able to die in peace. I'd say good luck to Ontrac but truthfully I hope you get what you deserve. read more

This is another courier service that is hot garbage. It gives wrong delivery date, then sends a new delivery time. The chat is a fcuking joke it does nothing but ask you to keep entering the tracking number that you entered to start the chat a endless cluster fcuk. Their 800 number is worst, no way to reach a luve person as it is a recording telling you to go to the chat bot on their pizzle site. Wal-Mart used these jerks to delivery a perfume We are still waiting on read more

OnTrac picked up my package from Home Chef, according to their app. Never delivered, even after 5 days. Contacted their customer service through the app three times. Never received a response. Guess they ate my food rather than deliver it. Terrible from top down. They deserve negative stars, if that were a thing. read more

Package sat in Chantilly for 2 1/2 days with no movement. So I canceled the order and told the vendor to not deliver it when it was found and return it. 3 hours later they leave it at the house when I wasn't home. Horrible service. read more

No stars from me. The one time I rely on Ontrac for my package, the delivery driver signed for me and took a random photo to show proof. I never received my package. Thankfully my order $200 order was refunded by the original company. I will go the extra lengths to not use Ontrac. read more