Normally OnTrac does a great job of delivering my packages on time, with professionalism and courtesy... Until something happens, and that's where their problem lies. The customer service representatives lie, give you run around information, and are truly unhelpful. Long story short, my package IS delayed due to a mechanical failure. I was first told the truck broke down in route. Then I was told that the mechanical failure was because of some machinery in the Seattle facility. Somebody is lying, but ok. That's not the part I'm concerned with. Since they claim they don't deliver on the weekends, I offered to pick up the damn package myself because I needed the contents on a specific day! I ordered in more than enough time to get it that day. Again, the customer service agent tries to lie! The one yesterday placed blame on the Seattle facility saying that they don't have a phone number to be reached. THEN one says, "I can call them for you. Hold on." Places me on hold for less than a minute, then comes back to say nobody answered. Oh.. then she says, "We don't deliver on Saturdays." Yes you do! I live close enough to the Seattle facility to see trucks making movement all the time. All of the lies are unnecessary. I just wanted to pick up my package in a timely manner and have my items for this event. Thanks OnTrac for f*cking that up! Great job. read more

I have never had a good experience with any package delivered by OnTrac/LaserShip. The latest experience involves an order from Adidas. The package contains a gift, so I had it shipped to my office, which I have done numerous times. They have tried to deliver the package 10 times from 6:00-8:00, which is well after business hours. One would think that after that many failed deliveries you would adjust the time. I tried to change the delivery address but they said "they can't" So in the meantime I have $200 in shoes out in the back of someone's car in an order that neither the shipper nor the sender will let me cancel or return. I have started asking if businesses use OnTrac before I order and if they do, I go somewhere else to order. Cheaper isn't always better.... Sometimes it's just cheap. :-( read more

Worst carrier of my life. Didn't even attempt to deliver my order and then said to contact them to Update delivery instructions just for to be an AI chat just for it to not help whatsoever and then returns my damn package to the company. You can't contact a single human. read more

Week & a 1/2. 2nd order for NFL Merchandise order delivered again, to wrong address! Instead of my apt bldg. Driver left (again) at a tea shop nearby. I prayed it was same location as last snafu. Ontrac flat out insists they won't call you to tell you they're there! Notifications with my info and cell number in apt entrance windows door. Emailed Ontrac. All proactive steps to stop repeat of last bad delivery experience? Epic failure! read more

OnTrac - Couriers & Delivery Services Near Me - Kent, Washington

The product was what I ordered. The problem is the delivery service. I have had products delivered to my home 2 times via On Trac. I have a very large delivery box at my gate clearly marked for drop offs. Both times the box was dropped off and left on top of the box so that anyone could steal the product. UPS and Fedex knows to use the box, it's a no brainier. Because of this, I will never purchase an item from Walmart to be delivered again. Funny how all the reviews on their website are good ones and none that I have read on Yelp. read more

OnTrac - Package dropped off on top of drop off box at front gate. - Couriers & Delivery Services Near Me - Kent, Washington

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You can't reach a human being. they won't ask the right questions. There's no way to tell him they delivered your package to the wrong address they just keep saying it was delivered. So there goes a couple hundred dollars that I can't reach a human being get this settled. I don't know why any company uses this courier service cuz time and time and time again they have delivered somewhere else read more

Their delivery driver takes all of my the package to the wrong address. Look at your delivery photo you provided (attached). My apartment building is painted mustard yellow with a rust/bronze colored door and a yellow wreath on the door; photo attached. Anyone who looks at my front door and then looks at the delivery photo where they left the package knows immediately that they delivered to the wrong address. I wonder if they know the person where the deliveries are being taken? read more

OnTrac - This is where the delivery was made. - Couriers & Delivery Services Near Me - Kent, Washington

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I've never received a single package shipped with them. Every single one was lost or stolen. Scam company!

The absolute worst shipping company on earth!!!! Zero accountability for lost packages and ever their 800 customer service number is disconnected...lol Can't speak to a human, their chat feature is useless. Their delivery drivers are worthless...I can go on and on. How is this company not being investigated for fraud???? read more

Worst delivery service ever! Can't speak with a person, web base chat only with AI! I wouldn't use this company if I could help it. Using a 200 year-old pony express would be faster. No stars in my book. read more

I have never experienced such a horrible delivery service in my life. The driver made multiple false delivery attempts, claiming the business was closed even though I live in a residential area with no gate. On the second attempt, they said they couldn't find my address. On the third attempt, they marked the package as delivered and attached a photo that is not even my door. read more

Thieves and liars. Showed my package delayed for 3 days. I call and initiate a "ticket" viola my tracking changes from delayed to delivered the night before. They did not deliver it. They have no signature or photo of my package delivered anywhere. Customer service says call the shipper. Shipper says this happens and give them a 2 business days. I ordered this stuff 2 weeks ago and now have to wait another 2 weeks to get new stuff sent, and to top it off they'll likely use ontrac again. This will be the last business I do with JP cycles if they are gonna use these scammers read more

Absolutely terrible experience with OnTrac. My package was supposed to be delivered on Friday, but for four days straight, they claimed they couldn't deliver due to "security concerns." That's a complete fabrication--I was home during all of the supposed delivery attempts, and no one ever came by. I live in a quiet, residential neighborhood with no security issues whatsoever. What "concerns" could they possibly be referring to? When they finally delivered the package, they completely ignored the delivery instructions I provided. Instead of placing it in the package box at the end of the driveway or even by the front door--like I explicitly asked--they left it in the rain on top of my garden beds in the middle of the yard. Not only was the box soaked through, but it was also covered in bugs by the time I finally found it. This level of negligence and dishonesty is unacceptable. I will be actively avoiding any retailers that use OnTrac as a shipping option moving forward. read more

Terrible customer service. They say they delivered my package but the photo is not of my house. They take 2 days to answer and all they will essentially say is "too bad, it was delivered...contact your seller". They won't look at the GPS tags of the photos to see where your items are. If you can get a customer service agent on the chat, they just keep giving canned answers. This is a terrible way to run a business. I hope the sellers start paying attention to the reviews on this business and stop using them. read more

The entire company just doesn't seem legit. Packages are never delivered on time. This is especially infuriating when you pay extra for a rushed order/delivery. Tracking is never updated and customer service is useless. How are they still in business, and how can businesses still be utilizing their services knowing how horrible they are for their customers? I'm finally complaining after numerous poor experiences. This latest one has me angry I spend extra for two day shipping. My order should have been on my doorstep today, but it's been in Nevada for the past two days. And customer service responded saying there's nothing they can do and it's still moving through their system. Unless. read more

The worst delivery service imaginable. Packages thrown in my yard. Left out at my barn. Marked as "could not deliver" when people at home. And good luck getting ANY communication from them. A worthless company. Anyone who uses them is not worthy of my business. One star only because ZERO is not available. read more

This company is absolute joke - Bunch of donkey-ass drivers that deliver a package!!! No customer service number - Everything through a text or chat - WAFJ!!! read more

Garbo service so far. Total disregard for the customer. Ignored my multiple requests to cancel shipment/ refuse delivery, even though I followed their listed instructions exactly on their website. No way to speak to a live human. Useless chat bot just abruptly ends the conversation when it can't handle the truth. Huge waste of time. Delivery driver sped off, ignored my two clearly centrally placed notes...they have zero attention to detail or they are blind! In either case, that person should NOT be a driver! Oh, and their delivery photo clearly shows the refusal signs, so hello self-incrimination. read more

Ordered item was supposed to be here on Saturday left driver instructions that gate closes at 5pm. They dont come until 6:15pm. This happened 2 times called to complain and you can't talk with anyone personally. This carrier company sucks and should not be delivering packages at all. I say BOO TO THEM read more

One of my Old Navy packages was delivered by OnTrac, aka LaserShip. In the delivery instructions I noted to personally hand it to a person. Instead, they placed it with the outgoing mail for it to get picked up & leave the building. I was looking for a number to call, but they switched to SMS & online chat only. I can only assume it is to frustrate customers so people will just stop responding because the conversation is taking forever. Since I refused to just end the conversation because I had a lot of questions the worker, Jaikera said, "At this time, I will be disconnecting this chat." and hung up on me. Very rude #2024-12 #541 read more

OnTrac - Wrong location for package delivery - Couriers & Delivery Services Near Me - Kent, Washington

Absolutely awful. Ordered an Old Navy package, got shipped through OnTrac. Got a notification saying it could not be delivered due to not having an access code. No code is needed to deliver to my address. I contacted them, after much trouble of figuring out how to maneuver past their chat bot, and they just said they'd attempt redelivery in 1-3 days, but so far nothing. Seems like a scam to me. Terrible customer service, random excuses to delay/not deliver packages. read more

My review will mirror everyone else's reviews because this company is awful. These bozos "misrouted" my package to a one of their fly by night facilities 20mins up the road, and that was 4 days ago. I've received no updates, the awful CEO, Mike Duffy, clearly has no business running that company, because his employees reflect his poor dedication to enhance the customer experience. For something the retailer charged me $10 for, it's worth the price of admission. This organization is horrible. They don't answer the phone, and when you reach out to them via chat, they're even more rude and they just end the chat because like their CEO Mike Duffy, they're too incompetent to answer the most basic of question. read more

OnTrac - Great example of their customer care team not caring for their customers - Couriers & Delivery Services Near Me - Kent, Washington

Update: The ebay seller resent the package via OnTrac again. Guess what? It's marked as incomplete address again. Going through the chatbot experience and gave my information and detailed instructions how to get to my apartment and in 2 days it's marked incomplete address again. Contacted another live agent named Kathy (this is the 5th agent I have talked to) and she wasn't even able to find my tracking number in their system. At this point I really don't know how this company can still operate. She kept asking my information again and again and told me she's forwarded the information to the delivery team. I told her the last time I was told the same thing it was returned in 2 hours, and she just hung up on me. Also, they asked me to sign up for text alerts but it never works. Run away from this company if you can. read more

A package I ordered from Thrive Market was to deliver on 1/6. I received notice from OnTrac that it would be delayed until 1/8. On 1/8, I received notice that it would be delivered on 1/9. On 1/9, I received notice that the package was delayed. On 1/10, I received notice that the package was returned to Thrive Market. I alerted Thrive, received a refund, and shared how dissatisfied I was with the lack of delivery from OnTrac. In the future, I will avoid ordering from any retailer who uses this service. read more

This company is terrible. I have several packages that that they have not delivered to a new address. When everyone else seems to find my new address, they do not even try or call or anything to help me get my packages! I wish people would stop using them like amazon and walmart. read more

They delivered a gift from our baby registry (two highchairs for the twins we are expecting) to 1- the wrong corridor and apartment. Apparently they cannot read numbers properly and 2- not to the apartment building designated mailroom. Therefore when we finally were able to locate the packages from the photo (you cannot read the door number), one had been stolen. They have no customer service but a chat bot- so not sure how we will be able to recoup the stolen property because of their poor delivery services. read more

OnTrac - Deliver photo: Not our Apartment. - Couriers & Delivery Services Near Me - Kent, Washington

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I have had three delivers of Medication and they have throw the package over a six foot fence after walking right past a delivery box clearly labeled. Well todays deliver was we do not have a complete address. I believe this was due to my complaints i made to the company i made the purchases from. The worst deliver service. read more

I ordered a package from Fanatics and it shipped with OnTrac. The website would go days without updating. I am located near Charlotte, NC and my package went from Phoenix to Dallas to Commerce, CA (backtracking) to Charlotte, but then instead of being delivered it went backwards again to Lebanon, TN. The tracking on the website barely updates and it's impossible to talk to someone to get answers about what's going on. I needed this on a time crunch and it was supposed to be here last week. Item is needed today and still nothing, just that it went away from where it's supposed to be. Avoid using them at all costs. read more

I have had two packages delivered to me by this company in the past month and I have to say if I could give them a zero star rating I would. My first package had a tablet in it and they through it over my 6 foot tall fence even thou there is a unlocked gate. The second package had my granddaughter's birthday gift and I asked for the package to be left on my porch and not thrown over the fence, I only new the package was left because I heard the driver slam the box down on the porch. I can honestly say this is one of the worst company's I have ever dealt with and their customer service department is just as bad, you can never get ahold of anyone and when you finally do they could care less about how poorly the items were treated. It's not the customers fault nor problem that sometimes you might have to drive a long distance, maybe if you don't want to drive then don't have a delivery job. read more

Yelp should have zero stars just because of this company. They tried to deliver my package in the next town over and brought it back to the sort center. I figured they would try again the next day, nope. A week later I filed package not received through chat and it said I should receive a response in a couple days. In a couple days I got an email saying my package was delivered, unfortunately it was scanned delivered at the sort center!! A few minutes later, email from the store "your package was delivered" BS! Next day spend half an hour on the phone with the store because of Ontrac's fraud. Never will I order from a store that uses Ontrac!! read more

It NEVER fails the OnTeac delivery people will just put packages anywhere like we don't have enough thefts already but to put things in clear view they have no regard for anyone how are they still in business. read more

OnTrac - Why out my package at the bottom area that's clear view for a thief! Y'all are TERRIBLE!! - Couriers & Delivery Services Near Me - Kent, Washington

I ordered 4 different things from 3 very different vendors and haven't received any of them. The tracking status shows the packages are mis sorted and going between the same three facilities. How is this company even in business? These vendors will lose so much money because I've had to already ask for refunds on 3 of the orders. Getting any customer service is also abysmal. Its an AI bot and to get a live agent you need to ask "live agent" 4 times! And that person only says they will open an investigation. Nothing happens. The worst! read more

Your company is running a scam and double dipping in deliveries. You driver delivered to the wrong apartment completely. The picture showed white apartment mine is blue. Filed complaint with you company and did not hear anything for over a week. When you did reply you stated you could not find package and contact Chewy. So yall got paid for the misdelivery and got paid to deliver again. That is a scam. When delivered again in 19th there were no issues. Ontrac has delivered to me many times. read more

OnTrac - Not my apartment complex. Our blgs are blue and maroon - Couriers & Delivery Services Near Me - Kent, Washington

On track lost my Christmas package, which contains something that is no longer available. When I asked for assistance, they only told me it was lost and blew me off. I'm very frustrated and hate this delivery system. read more

If I could give negative stars I absolutely would because this organization is beyond bad. Literally the worst shipping service I have ever experienced in 40+ years and don't understand how they are in business. They can't follow simple instructions and customer service aka a chat because that's all they have is abysmal to say the least. Not only do they not deliver when they are supposed to, they don't even attempt to redeliver and won't even let you pick up your packages when they FAIL to deliver. Stay away from these guys because they are awful read more

The package was delivered to the wrong address. I was able to track and pick up the package at a neighbor's house only because of the photo that was taken and posted on their website. I would not trust this delivery company. read more

Would give zero stars if I could. Do not order from fragrancenet because they use this crap company now. Had a large package delivered and the OnTrac company photo of the delivery clearly shows the box is open with the flap up. The driver stole perfume out of it. Total nonsense company. read more

horrible service, they should be put out of business, no tracking updates in over 5 days and has now passed the expected delivery date by 4 days , zero customer service. Many other horror stories about Ontrac can be found under google searches and tik tok videos. i am currrently trying to have retailer send me a new item with a different shipping company and cancelling the one sent through this crappy Ontrac S**t! read more

I've been trying to get my record player for like 2 weeks now and they still haven't brought it they said they tried one day and didn't actually show up. worst service I've had ever. read more

I had my order delivered to my job so that I would be sure to get it. I got an email at 9:30 p.m., saying my package had been delivered. My office, located in an office park, CLOSES AT 5 P.M.!!!!!! So my order was left at the front door overnight!!!!! It was windy to boot, and I'm lucky it didn't blow away! I can understand packages being left at homes, but at clearly closed businesses???? That's why i chose to have it delivered to work!!! Completely unacceptable!! I'd attach the photos I took, but they're not uploading. Picture a small bag in front of a doorway in a deserted parking lot. read more

OnTrac - This was delivered at 9 p.m. - clearly deserted in the off hours. This is when I came in at 8 a.m. - Couriers & Delivery Services Near Me - Kent, Washington

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