Cancel

Open app

Search

OnTrac Photos

You might also consider

Recommended Reviews - OnTrac

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

Michael H.

Week & a 1/2. 2nd order for NFL Merchandise order delivered again, to wrong address! Instead of my apt bldg. Driver left (again) at a tea shop nearby. I prayed it was same location as last snafu. Ontrac flat out insists they won't call you to tell you they're there! Notifications with my info and cell number in apt entrance windows door. Emailed Ontrac. All proactive steps to stop repeat of last bad delivery experience? Epic failure!

Package dropped off on top of drop off box at front gate.
Mark R.

The product was what I ordered. The problem is the delivery service. I have had products delivered to my home 2 times via On Trac. I have a very large delivery box at my gate clearly marked for drop offs. Both times the box was dropped off and left on top of the box so that anyone could steal the product. UPS and Fedex knows to use the box, it's a no brainier. Because of this, I will never purchase an item from Walmart to be delivered again. Funny how all the reviews on their website are good ones and none that I have read on Yelp.

This is where the delivery was made.
Wanda C.

Their delivery driver takes all of my the package to the wrong address. Look at your delivery photo you provided (attached). My apartment building is painted mustard yellow with a rust/bronze colored door and a yellow wreath on the door; photo attached. Anyone who looks at my front door and then looks at the delivery photo where they left the package knows immediately that they delivered to the wrong address. I wonder if they know the person where the deliveries are being taken?

Wrong location for package delivery
Michael B.

One of my Old Navy packages was delivered by OnTrac, aka LaserShip. In the delivery instructions I noted to personally hand it to a person. Instead, they placed it with the outgoing mail for it to get picked up & leave the building. I was looking for a number to call, but they switched to SMS & online chat only. I can only assume it is to frustrate customers so people will just stop responding because the conversation is taking forever. Since I refused to just end the conversation because I had a lot of questions the worker, Jaikera said, "At this time, I will be disconnecting this chat." and hung up on me. Very rude #2024-12 #541

Great example of their customer care team not caring for their customers

See all

Photo of Evie D.
540
2
0

7 years ago

Helpful 6
Thanks 0
Love this 2
Oh no 0

6 months ago

Helpful 0
Thanks 1
Love this 1
Oh no 0

18 days ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Wanda C.
80
124
34

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 months ago

I've never received a single package shipped with them. Every single one was lost or stolen. Scam company!

Helpful 1
Thanks 0
Love this 0
Oh no 0

8 months ago

Helpful 0
Thanks 1
Love this 1
Oh no 0

2 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 months ago

Helpful 0
Thanks 1
Love this 1
Oh no 0
Photo of C W.
0
12
1

9 months ago

Helpful 0
Thanks 1
Love this 0
Oh no 0
Photo of Val M.
63
2
0

10 months ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

10 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Mrs. G.
63
67
2

11 months ago

Business owner information

Photo of Wes S.

Wes S.

Helpful 1
Thanks 0
Love this 0
Oh no 0

11 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of J S.
43
9
0

6 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 0

3 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

10 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Rae H.
52
225
117

1 year ago

Helpful 2
Thanks 0
Love this 0
Oh no 0

5 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Robert A.
30
124
280

1 year ago

Helpful 3
Thanks 0
Love this 0
Oh no 0

5 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

10 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of S S.
0
4
0

5 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

Page 1 of 22

Ask the Community - OnTrac

I had a package leave Boise at 11:17 this morning and was delivered to my house in Spokane two hours later. I still am waiting for it. Anyone know how they can get it here that quick?

Cause they lie and mark packages as Delivered when they haven't been. This is one of many ongoing problems with this worthless delivery company! I don't understand why Amazon or any other company still uses them? My last delivery from them two days… Read more

Don’t See Your Question? Ask Away!

Review Highlights - OnTrac

Ok, we all know that shipping companies can be a big pain in the butt sometimes, like UPS just leaving my packages on the doorstep and not ringing the doorbell.

Mentioned in 9 reviews

Read more highlights

You might also consider

FedEx Ship Center - Inside

FedEx Ship Center

(23 reviews)

Five stars for the FedEx employee who helped me out and zero stars for the FedEx driver…read more I ordered a package that I was eager to receive before Thanksgiving having paid extra shipping to do so. I had tracked it meticulously having even signed up for text updates. Sure, I wasn't excited about FedEx due to issues in the past but I thought this would be different. It was and was not. Where it was the same was I received a "could not deliver" notification stating that no one was home. No one had come to the door. No one called. I didn't even see a truck come up. I live in a place that has a locker system where any delivery company can come and drop off packages at any time of day. Nope, didn't happen! The driver just didn't even try. So, I went to the FedEx center at 5 PM when I was told the package would be ready for pickup. I wasn't thrilled because one of the reasons I had this shipped was because it is heavy. Where my typical experience diverged was at the shipping center. The employee who greeted me went to look for my package in the back. Another employee came out twice to ask if I needed help as I waited. The first came out for a moment to tell me that the driver didn't do what they were suppose to do (not surprised!) and then went back to look for the package. After what felt like forever but was probably ten minutes the lady came back out with my package on the cart and then helped me to my car. Between the two of us we wrestled the package into my car and I was on my way. She was great! Friendly, personable, and very helpful but I couldn't help but think of the driver had just done his or her job and delivered the package this poor FedEx lady wouldn't have to be outside trying to get a heavy, large box in my car. I know we don't often get a choice of how our packages are shipped but I would love it if FedEx as a whole improved.

Hello, I understand the pain/agony going through delivering heavy packages everyday and all, but…read moreyour courier service has been killing my front lawn slowly. The bald patches of areas have been developed since then. The sod is fairly new and even if they get stepped on gently which will show up dead instantly on the next day. Could you please not to cut through the grass anymore ? Incident: 10:30am ~ 10:46am Ten Trails, Black Diamond WA

Fleetfoot Messenger Service - Multiple phone agents working on-site and remotely.

Fleetfoot Messenger Service

(17 reviews)

Magnolia

Bad bad bad. I loved them for so long but they started outsourcing their calls to I think India…read more The communication and language barrier was very difficult. They missed the pick up. Called me 5 days later asking if the envelope was still ready to be picked up. Whatever they did to outsource and save money has been a disaster. But they did charge my card. Bad bad bad

Fleetfoot is the preferred messenger service of my ex-employer and they really do a great job. The…read moredudes weren't always super friendly and often smelled pretty bad, but they were always on time and never (in my recollection) screwed up a delivery. A couple times I had questions about charges on the invoice and the accounting guy was quick to sort things out. The phone dispatchers are way nicer than, say, the average person you talk to when calling a cab. Fleetfoot serves the greater Seattle area by bike, car and truck. Many delivery options available including same day, 2 hour, and Rush. Reasonable charges; you can set up an account or make it a one time deal; they accept cash, card, or check. I think they can actually deliver anywhere in the state, just not in one hour! Orders can be placed ahead of time or as needed. They will deliver just about anything (including sealed alcoholic beverages) except meals, hazardous/illegal materials, precious gems and framed artwork. Regular hours of operation are M - F 7:30am - 5:30pm but after hours deliveries can be arranged. Some of my fondest memories of having an office job are from watching the punk bike messengers and suit - clad businessmen eyeing each other warily in the elevator . Good times. These guys are probably more honest than your average businessman, so for all your courier needs I highly recommend Fleetfoot.

OnTrac - couriers - Updated May 2026

Loading...
Loading...
Loading...