I had this company install a Smart doorbell at the end of February. It was not installed properly so for about the past month , it was working intermittently due to not being properly aligned. I could not remember the name of the company, so finally figured it out after the warranty of 60 days expired. I called and was told it would cost me as much for a "diagnostic visit" as I paid for the initial installation. I decided to just put tape on the unit - or might start with a different company. read more

Keep away You will spend more time fixing their poor installation Than doing it yourself They do not answer their customer service lines read more

-9-24 *KUDOS ETHAN D TECH** Very professional, patient with my questions, accomodating, friendly, educated me well great company representative, ethan is a keeper! thanks read more

I have a Nest smart thermostat. Nest themselves suggest using On Tech for their installations. I installed the thermostat myself and connected everything with the exception of my central humidifier. I did not do so because it was more convoluted than the rest of the installation and outside of my comfort zone. To get this done, I decided to hire On Tech and gave them the specifics of my setup and needs. They claimed to have the expertise to get the job done and arranged an appointment. One of their techs showed up to our appointment and proceded to check my setup. After a couple of minutes, I heard him watching the same Youtube videos I had been watching during the week. These videos were examples and explanations of Nest thermostats connected to humidifiers. To say the least, this did not inspire confidence. About 15 mins went by before he came back to me and confessed he had no idea how to do it and would rather do nothing than break something. At this point, I appreciated his honesty and transparency. I was not ready for what he said next, though. He claimed he would only charge me for diagnosis and be on his way out. As it turns out, the diagnosis was $100 and the payment included a short pitch on their subscription model. I believe there was nothing to diagnose (since nothing was broken). I was beyond upset and wanted the man out of my house. I paid, said thanks, and walked the man out. I will never hire On Tech again, for any services I require. I found the service/company to be incompetent and expensive. read more

TERRIBLE! They robbed me of $70. BEWARE! They had no idea what they were doing. The service tech didn't show up. And, they refused to refund my deposit. read more

I had a horrible experience with OnTech. They charged me upfront for a "Smart Doorbell Diagnostic," but their technician was completely incompetent. He spent an hour trying to diagnose the issue and couldn't even identify a defective transformer, which an electrician easily fixed in 20 minutes the next day. They wasted my time and money. I wasn't even expecting them to fix the problem, just to diagnose it correctly--but they couldn't even do that. Avoid this company at all costs! It's a sham read more

Customer beware. Unlike many install/service companies, this company charges you 100% of the fees well before they even come to your home. Therefore, the customer is at a disadvantage if work is not performed or done satisfactorily. Seniors are at a particular disadvantage because 1) they may not know about fair and reasonable practices, 2) may be unknowledgeable of the technical nuances of the product they need installed, & 3) because of health issues, just not have the time or ability to express these concerns...it can be overwhelming. My complaint involves two failed installations (for the same initial contract) as follows: 1. OnTech charged me for contracted work not satisfactorily completed regarding the installation of a NEST Hello camera. After the tech worked for about two hours, they could not get it to ring my house chime (or even my phone). Therefore, if a visitor tried to ring my doorbell, there was simply no audible sound inside my house (or on my phone) that someone was at my front door. In general, the OnTech technician didn't seem knowledgeable about the NEST Hello camera as they spent a long time trying to get it linked to my phone. In fact, it was only successfully linked after I suggested to the tech that they try using the NEST app instead of the Google app. Although that did work, they still couldn't get the chime to work, and they simply gave up. Therefore, reconnecting the Ring doorbell camera (which they previously disconnected), was my only solution. I bought the NEST Hello camera to replace the Ring camera only because I had other NEST cameras in my house and wanted all of them on the same application and account. When I asked the technician to reconnect my old working Ring camera (3-5 min process), the technician told me that my refund would be facilitated by signing added paperwork. However, instead of OnTech refunding me $114.99 for the unsuccessful NEST camera install, they billed me that same amount for reconnecting my old Ring doorbell camera. If anyone pays a company for installing something and that install fails, they should not charge you for putting back the original item that was working fine. OnTech disagreed and refused to credit me for this charge. 2. The second install failure regards OnTech attempting to install a new doorbell transformer. Another tech came to install the new transformer, and it became apparent that they didn't have the skills to do this. The previous doorbell transformer was installed by an electrician and was securely mounted to the electrical box. The OnTech technician connected the new transformer but forgot to first take off the mounting nut. Therefore the new transformer's wires were connected but the transformer could not be mounted to the electrical box and was left dangling by its wires (a potential fire hazard). Also, during the process, this technician didn't seem to understand how "wire nuts" work and struggled for a long time to connect the wires and lost track of where some wires were connected. Ultimately the new transformer did not work, and I was told to hire an electrician. OnTech said that I would be refunded $29.99 for this failed install, but this never happened. The total requested adjustment came to $144.98 (including the fee for the NEST Hello). OnTech refused to adjust anything. I requested to speak with a manager, but they never contacted me. In conclusion: I'm not saying that this company is 100% bad. They did successfully install a NEST Outdoor camera....quickly and efficiently. This person was the first technician to come to my house and seemed very knowledgeable; the other two were possibly newbies and lacked experience. However, my main peeve, is that the company should just abide by fair business practices. If a company can't do the job correctly, they should simply refund the customer. The fact that they not only didn't do this but "justified" this action by charging a customer for 3-5 minutes of time to put things back where they found them, seems unethical. The fact that the tech asked me (a senior) to sign more paperwork to "speed up the refund", and one of these documents was used as a basis for refusing the refund, seems very unethical. I filed a complaint with the BBB Note: My engagement with this company occurred in California, although they provide service nationwide. read more

Do not use this company. Had many initial install problems and took way too long to resolve. Then the system went down months later and my office in Tigard Oregon would mot even talk to me. They referred me to a corporate number and they just wanted more money to fix what they should have done right the first time. I spent one week trying everything and finally connected all 8 devices. A second call into my local Ontech went unanswered Their website says "If for any reason you're not 100% satisfied, we'll work with you until we get it right. That's the OnTech Satisfaction Gurantee." NOT TRUE. I will never use this service again and suggest to Google to change out their "partner". Gives google a bad name. read more

Hello,  My technician appeared not to be knowledgeable.  He came to our home and stated that my Nest Thermostat had a compatibility issue.  He said that I needed a new control board for my furnace since I had a 3 zone system and that Nest was competing wit the other two zones.  He suggested that I call a HCAC specialist.  My friend and I diagnosed the issue yesterday.  The ground (common) wasn't connected to the furnace.  All it required was a voltmeter, screwdriver and needle nose pliers.  We hooked up the ground at both sides and everything went smooth.  I am very disappointed having spent $149 for bad advice that was able to be corrected by 2 laypersons.  I find it hard to believe that OnTech sent an expert to my home. read more

We had an appt with On Tech to install a Simplisafe system at two units - a duplex in Aurora. Our appt window was 8-10am. We got an email saying they'd be there between 7:45 - 9:30. I hustled to be there - as the landlord I don't live at the address. I got there at about 7:50? Nobody was there. At 9:15 I called OnTech and they told me someone had been there and already left. I said they must have arrived at 7:45 and left within 10 minutes, because I was there. I was told someone would be out before 10. At 10 I called again. I was told someone had come at 9:25. I told them that couldn't be true because I was there. Upshot - we had to reschedule. When I asked for some $$ for my time and trouble I was told someone had come so it was on me for missing the appt. Basically, they called me a liar. I'll never use this "service" again. read more

Installing the nest thermostat made my A/C stem no longer work. Ontech was unwilling to install my previous thermostat. Somehow now I have no air conditioning. Would not recommend this company read more

I purchased a Simplysafe security system for myself and my daughter as a Christmas present. I paid $124.99 for my installation and $124.99 for my daughters system, CC was ran immediately before installation and when it came time for my installation I requested a window of 10-12, tech called me and was running 2 hr behind and then asked if I had outside cameras that need to be installed and I informed him that I paid for a 10 piece package to be installed. He then told me that outside camaras are not included in the 10 piece package I choose, and I was not scheduled for outside cameras to be installed. If I wanted them installed it would be additional 125.00 per location equaling 250.00 total to what I already paid of 250.00 for installation for a total of $500.00. I canceled my installation, and we decided to do it ourselves. I wish I had read the reviews before scheduling, and when I followed up on my refund they informed me that it takes 10 business for a refund and only 5 minutes to take my money. Hum go figure! ;\ This company will go to the shitter sooner or later! Shady Company AVOID!!!! read more

TERRIBLE, TERRIBLE customer service. Happy to take your money and then they are not available for call backs, including supervisors. 4 calls, multiple emails, all stating that they are "escalating" the ticket to a supervisor. It's been about a month now with no resolution and absolutely not one of their supervisors or staff calling back. Bottom line: DO NOT USE THIS COMPANY!!! read more

This place is horrible. I sat in an empty house for 2 hours during their tech's installation window for a video doorbell and an outdoorcamera install. He was 45 minutes late but at least had the courtesy to call. He didn't find wires in the wall for the doorbell when he showed up but suggested an indoor power adapter. He upsold me a $15 adapter for $50 but whatever, rescheduled install for the same saturday since he didn't have it on his truck. My next install window was 12-2, I showed up, 2PM came and went. No call, so I called the ontech number, They said he was running behind and that it would be around 3-3:30. 3:30 comes and goes, I call back around 15 minutes after, they say the tech reached out and they were missing a part. So was the tech running late or were they missing a part? I was told a field supervisor would be reaching out "by tomorrow morning." "Tomorrow morning" comes and goes, I call back in, they don't know what's going on. The person on the line says she sees in my account notes that someone was supposed to reach out and doesn't know why the call didn't happen. I ask to get connected to him and they can't do that (i believe this work is contracted out) and so I ask to speak to an ontech supervisor which there were none available. 7 hours of waiting around and I have nothing installed. I have never received worse customer support. I asked for a refund and will never book ontech again. read more

The job was poorly done from the start! Ever since the installation I have been having constant problems with not being able to use the regular heat, not connecting to Wi-Fi etc..The company just blamed everything to my furnace which I asked HVAC company to come and check few times and everything was good and working. Prior the installation we had no problem. After, onTech customer service asked us to pay $130 an hour to come and do the diagnostics on the installation which they already should have done a good job from the beginning. At the end I lost my time, installation fee and numerous hours of dealing with it myself. I will not choose this provider again or recommend anyone. read more

Ontech smart services lacks the skills to provide the services. They are the opposite of smart. I recently ordered a diagnostic for a ring device, the on-tech technician came and asked me a few questions and said there is nothing he can do to fix the issue and just left. When i called ring customer support they said that the technician should have contacted them to resolve the issue and I ended up solving the issue myself. Not only on-tech smart services did not provide the service that i paid for, their agents gave me false information and they denied to refund my money. On-tech smart services is a scam and their technicians lack the basic skills. read more

Had nest yale lock installed they warranted it for two months. lo and behold the lock does not work after the 2-month period. read more

OnTech - Please do not use Ontech services. Their customer service is horrible too. - Home Network Installation Near Me

Don't use this service. They essentially contract out the work and there is no quality control. I hired them to install a Ring Alarm and the kids they sent had no training or deep understanding of the tech. They were figuring it out on the fly and installed things incorrectly. This made more work for me as I had to figure out everything myself. They left before the job was completely done and I was ok with this because they were wasting my time more than helping me in any way. They claim they are selling "expert" services but instead are selling careless improvisers who have no idea what they are actually doing. read more

Caveat Emptor (let the buyer beware)!!!!!!! This company's service is absolutely abhorrent. We had On Tech install a surround sound system, a security system, and an Internet boosting system called Nest. When we called customer service at On Tech, we were told that they do not warranty the sound system, or the Nest system. One of the surround sound-speakers is blown and not working. This was 35 DAYS after the installation. They said they do not warranty these parts. They said WE have to take care of calling the manufacturer to deal with this issue. The Nest system turned out to be incompatible with our AT&T Wi-Fi. We were told that WE had to call Nest To have their units returned. This company is very happy to come out do their installation stuff and then take your money. Subsequent to that, they will not stand by their installation or the products that they install whatsoever. If you're thinking about using this On Tech I would absolutely find another company to do the work!!!!!!! read more

This company was great. I have a Ring floodlight camera that got disconnected when I changed wi-fi providers. Not only did I not have the original packaging with the QR code, but the device is 30 feet in the air where I could not reach it. The people at Ring were clueless about getting it set up again so they gave me this company's number so I could pay them to set it up again. The tech was able to walk me through setting up the device on the phone through the Ring app for no charge. Amazing service. Ring on the other hand, not so much. read more

This company is a scam. The system they installed in my home stopped working after a power outage, I've only had the system for 3 months. Now they're trying to charge me over $100 to come repair the faulty system they installed! read more

It is the first time using there service to replace a previous ring doorbell in the same place with the new version. It has almost the same bracket which I installed before his arrival to help him out and hang the new doorbell on it to see if it fit perfectly...when he arrived he gave me right away attitude and told me he did not do diagnostics only installations. when I explained to him the bracket was the same and I tried to help him and did not do anything else and that he needed to connect the electricity wires and the chime and set up everything he gave me more attitude...so I cancelled his service right there and demanded a refund of my full payment, never I encountered such a bad service from anyone read more

came out and let me know that there was no power coming out although an electrician came out 2 weeks before to make sure that there was power coming out for the Google nest doorbell. We'll just have to install it ourselves. Waste of $130. read more

Had a scheduled appointment for 2-4pm on a Friday. Made sure i was home early to be there for install. 5pm came and i heard nothing from anyone.. i called to see the ETA and they mentioned 6pm.. canceled the appointment and good thing i did because looking at the reviews here it seems like i made the right choice. read more

They got their act together. But still, every visit still requires a second visit for another tech to come out to remedy the first Techs work. Good people, tho, and I like them. read more

On tech installed my ring cameras and alarm system. They were efficient, professional, personable, extremely knowledgeable and worth every cent paid!! I highly recommend them read more

Had a GE recall on a freezer handle. Mine was working fine, but I decided to do it anyways. Ontech come out and 'fix' the problem. With in a month the handle fell off. They fixed it. Just over 2 months later it came off again. Now it falls out of their 2 month window. They now expect me to pay them to do fix a handle they installed so badly it came off twice? No thank you. read more

If they had a Zero Star rating choice I would give ZERO at this time. Received a bad installation of service from On Tech that I paid for. They are not responding back to fix damage. I requested to speak with a Manger as there is a Electrical feedback and/or short to the Doorbell and home wiring they installed. Also the Cameras are not functioning correctly and other additional problems. Helen called me back telling me that the Manger would call me 3 days from now. Also that they had given me a appointment for 5 days from now. I want a Formal Complain for the charge of $300 for the installation and a call from a Real Manger there. No Reponses so far just excuses. read more

Avoid at all cost. They came to install a google nest lock and it was not working properly so they could not install it. The technician said the lock was defective and I needed to request a replacement. Once I finally received the replacement they claimed that the warranty from the installation period had elapsed and I needed to pay again. When did the warranty for the installation ever start for a lock you did not instal? It's a scam. Stay away. read more

DO NOT use this company! After waiting 3 hours, tech did not show up. Rescheduled. Tech came but placed order incorrectly so on third visit job (new tech) could not be done. At that point we cancelled the order (security system install). Paid $1100 in advance (do not do this!!!) and have tried several times to get a refund. They've given one excuse after another. Still waiting. BBB shows several complaints. The whole thing has been a time-consuming, frustrating, waste of time. read more

Had our simply safe system installed by On Tech. Within a month sensors started falling off. Called them and begrudgingly they came out and reinstated some of the sensors. After about 2 months sensors again began to fall off. Called Again and they said they had already come out once and now they wash their hands of the problem UNLESS I wanted to pay another reinstall fee These people do not stand behind their work . Avoid at all costs Sad state when you can't rely on people Simply Safe recommends. Bad reflection on Simply Safe . read more

We had OnTech attempt to install a NEST Wifi Thermostat on our two zone forced air HVAC system, a system thought by NEST to be compatible. In the end, the Technician had no idea how to make the thermostat functional, or even determine if it was function properly. I was assured that there was a 60 day warranty and if it did not work I would be refunded the installation fee. However, once I informed that company that the installation was not functional, the response was, we can't give a refund because an installation was performed. I would strongly recommend against using this service unless you already know that the installation is straight forward and uncomplicated. read more

Bait and Switch Scam They give you a price online based on your description of the problem and even if you description is 100% accurate, they find a way to add $100 to the bill. OnTech is a bait and switch scam, don't use them. read more

Want to communicate HOW FRUSTRATING/DISAPPOINTING it is that OnTech (recommended by GOOGLE) is a company more interested in $ than helping customers. I AM VERY DISPLEASED/DISAPPOINTED WITH OnTech Smart Home Advisor SUPPORT. Google recommended to me when I had problems with NEST THERMOSTAT. My thermostat quit working today so I called OnTech. Rather than help me over phone Jessica told me it would be $180 service call fee to fix RATHER THAN assist me over phone. I refused and called GOOGLE HELP. Pablo was very helpful and remedied my THERMOSTAT ISSUE within a few minutes. The OnTech representative assured me (when I first used service in September 2021) that if I was dissatisfied with membership I could cancel with prorated return of fee/$ for the time left on contract. Now they say a customer only can cancel in first 30 days. I would like GOOGLE and all potential customers to know OnTech seems more interested in profit than they are interested in helping membership clients. Barry Teller read more

Horrible customer service. On my day of appointment, I received an email that the tech will be late by 40 minutes. I then called two hours after my window of appointment. Marshall answered the phone and was rude about how he doesnt know why technician is late or he cant guarantee service today but happy to cancel my appointment. I called back another hour later to cancel as still no show (now three hours after my window) and Marshall (got the same guy twice - lucky me!!) was not apologetic about the delay and was too happy to cancel as he still had no idea how much longer the technician would take. read more

OnTech is expensive and does not honor the time windows for installation. Last time I will use the services.

Yesterday I had Nest Doorbell, Nest Lock and Nest Thermostat installed. After the thermostat was install the AC Kept cutting off. I called to try to get a technician to come back, they said the best they could do is schedule someone for Saturday, 4 days away. I asked to Talk to tech support. The guy never trouble shot anything. He said it sounded like a wiring problem and I'd have to wait for a tech. Since it was over 100 degrees I hade to start trouble shooting by search the web. I found the thermostat was rebooting and turning the ac off every time it rebooted. One of the solution was Check for software updates. So I did. I found the software was almost a year old and there had been many software updates. Why wouldn't a tech insure the equipment they are installing was up to date ??? I also found the thermostat is lose at the base. And I believe is defective as it doesn't have a good connection. These are basic installation step every tech should perform. I paid extra for a years worth of tech support as well as paid for installation. Neither of which were able to do their jobs. I'm not sure if there are any other things that aren't working or set up correctly, but I'd like a qualified technician to come look at it. Someone that can know what they are doing. To say I'm disappointed, frustrated and feel Ripped Off is an understatement. The level of customer service and technical ability of your company should be embarrassing!!! read more

Just wow, unbelievably bad. Late, rude, crappy job- though was so uncomfortable having the tech in our house was happy to see him go. Avoid like the plague read more

Back in November 2021 I ordered 6 black in color HD Night n day camera's for added security to the house. When I placed the order for the camera's I stated 5 times black in color. The 2 guys show up with white camera's and stated we saw the order but this is all we have. Although they were super nice, I sent them packing home because at night you can see a white camera if you are up close.... I also cancel the order.... read more

DO NOT USE THIS COMPANY!!! THEY ARE FRAUDS AND DON'T KNOW WHAT THEY ARE DOING!!! THEY FORGE SIGNATURES ON DOCUMENTS!!!! On February 5th, they sent a technician to my house named Jorge to install my Ring Spotlight Camera. He seemed surprised that it was a hardwire install and he seemed to be struggling with figuring out how to put it up. After a few hours, he finally told me that the camera was defective, so he couldn't install it. During this conversation, I noticed that he did not reinstall my light fixture above my garage that he had taken down and had the parts in his Dish Network van. So, I told him that he needed to reinstall my light fixture. He said that he didn't think he was supposed to reinstall it. I told him that since he took it down, he needed to reinstall it before he left. Once he was done putting the fixture back up, he just drove off without letting me know he was done. I called OnTech to tell them what happened and to let them know that the fist technician didn't know what they were doing and tried to steal my light fixture. They apologized and said they would send someone else out. On February 9th, they sent a technician to my house named John who was in a Dish Network van as well. John tried to install the camera, but after a few hours came into the house to talk to me. He told me that the first technician, Jorge, dropped and broke my camera. John said that him and his supervisor got in contact with Jorge, and he admitted to dropping and breaking the camera. He then said that he got approval from his supervisor for OnTech to order me a new Ring Spotlight Camera and then send someone else out to install it, since this was their fault that this happened. About an hour later I receive an email with a service agreement attached stating that John explained to me that the camera was defective and that's why it couldn't be install. The service agreement also had my forged signature on it. I called customer service immediately after receiving this fraudulent document and email. The first representative I spoke to hung up on me. I wasn't even yelling to her, I was just explaining to her what the situation was and before I could give her all the details, she hung up. I called back and spoke to a second representative named Jen. She informed me that John had not reached out to his supervisor at all and did not file a damage claim like he told me he did for me to get a new camera and then have it installed. I asked to be put in contact with John, and she refused to do so. She said all she could do was file a claim and someone from their damage department would call me within 72 hours. I want my money back or I want a new camera with installation as promised by John. This company is horrible! DO NOT USE THEM! They will break your products, lie about it, and forge your signature. I plan on reporting them to the Better Business Bureau and posting this review everywhere that I can to warn potential customers. BEWARE!!! read more

OnTech - Home Network Installation Near Me