Two years ago my dad bought a 1997 Chevy suburban from this place, it was 11,800k, and he was to…read morepay it off. The car came to him completely disgusting. It was not detailed, there were coffee stains and spots all over the console and floors, it hadn't even been properly vacuumed, if at all. There were cigarette ashes in the tray, burn marks on the seats, doritos crumbs in the back seats, and a general terrible smell of old soda, coffee, and cigarettes. After paying ten thousand on it, he wasn't sure he wanted to keep it anymore(don't ask me) and so I proposed to finish paying the rest off and buying it from him. After haggling with Saieed, the dealer, he agreed that I could pay 1300, 1000 that night he would run on my card, and then the next day the other 300. He ran the 1000 immediately, but he took an entire week to run the last 300. Each day I would either call, or text him about doing so, and he would promise he would do it, and then not. We needed to have the title that week so my dad and I could resume our remodeling job and register the vehicle, and he promised that he would send the title immediately via certified mail. After a week of hounding him to send the title, he finally claimed, to my father, that he had sent it. 2 weeks of not getting any mail go by, all the while I call him or text him almost daily, asking how this is even possible, if he mailed it certified. At one point he yelled at me, snapping and saying it could take ten days, it could be sent back to them, it could be lost in the mail, and that he had no way of tracking it, even though he said it had been sent certified. Then, because I thought that the title was lost, I began to prepare for a lost title, and had them fax over whatever paperwork they had, so I could do so. They faxed only a one sided part of the title, no bill of sale paperwork, no lean release paperwork, or anything, even though that is what I asked for. Finally, after achieving absolutely nothing at the DMV, save learning they hadn't yet released the lean, my father manages to talk to a secretary that works there, instead of Saieed. She looks into things, and discovers the title was never even sent, and it is still sitting there in the vehicle's folder. My dad and I drive all the way up from Colorado Springs, to Denver, to go pick it up, because we are not chancing the mail at this point. When we get there, the place is a disaster. It is inside of a tiny building, with old hair covered chairs, various kinds of file cabinets, and paperwork stacked haphazardly about. When we announce why we are there, we are told the woman who knows where our title is, is at a doctor's appointment. The other two women who work there, are frantically rifling through random stacks of paperwork and file cabinets, attempting to find our title. They are calling the woman on her break, leaving texts and voicemails, and then at one point telling us they think she mailed it. Saieed comes out at one point, makes a quick note of our presence, and then goes back into his office. Finally, after about ten minutes, the girl in her doctors appointment rushes in and says: "The people with the title! Where are they?" While she is getting the paperwork, we once again see Saieed, the manager of the place, and my father casually asks him what happened to his other employee, enquiring about the man by name. Saieed just says, "I fired him!" cheerfully. This would be the 4th person that Saieed has fired, from his accounting department, in the past two years. After we finally get the title, we go to the DMV to get temporary tags, and after waiting about 45 minutes, learn that they never released the lean, and that someone has to sign the title saying so. We then have to go all the way back to Econo and get someone to do so. Saieed has left on lunch, and his secretary has no idea if she is supposed to sign it, to release it, or even where she is supposed to sign it. She calls Saieed 3 times, and finally gets through to him so she can ask him if she is allowed to sign it, and where. Finally... It is over, and they release the lean. All and all we lost almost a month of work, and had many headaches and angry customers to contend with, simply because of the incompetency of Econo Auto Sales. I highly recommend avoiding them at all costs, and finding somewhere less sleazy and incompetent.

Was sold a car that was not operating properly. Ultimately, our $1500, and had to purchase…read moreelsewhere.

First, I will state that the staff here is so friendly and they don't pressure you. These…read morequalities are appreciated. However, I can't justify a higher rating due to the fact that there was no follow through after an initial visit to test drive a vehicle and also have mine appraised. And that's a shame. Their loss was someone else's gain.

I purchased my Subaru from here in 2016 and have been getting car serviced here ever since! They…read moreare super nice, honest and very reliable. I usually get the synthetic oil change special which runs about $80 plus tax. The special includes tire rotation and a 36 point safety inspection! This time around they found a nail in one of my tires and were able to remove it and patch it up. I would have not known that I had a nail in my tire until it was too late! Thanks Automotive Avenues for always being awesome!!

Very poor customer service today. I waited about 10 minutes at the drive-through window. No one…read morecame. No voice on the speaker said they'd be right with me, even after I pressed the button for service. Finally, I gave up and went inside. They were not particularly busy. The 3 tellers each had a customer, and I took my place as 3rd in line. When I got up to a teller, she told me sorry, she had to help someone *in the drive-through* and that I needed to step back in line. When the next teller took me, I told her about it. She was very nice and apologetic. I said it wasn't her fault, but if the drive-through was closed, they should put a sign up saying so. Westerra, want to know what this makes a customer feel like when the teller told me to get back in line because she had to tend to the drive-through customer after I'd spent 10 minutes in the drive-through? It makes the customer feel like every other customer matters more than they do. I've been your member for over ten years. Do better. Do way better.

Excellent job - very friendly lady that we worked with. We highly recommend this branch.read more

their ATM stole my card..it 'timed out and shut down..I went in asked for my card..The rude teller…read moregirl told me "It does that so IF you drive away it protects you by eating your card"..thats fina and all EXCEPT..I didnt drive away and was transfering funds around w. my awesome CANVAS APP so I had enough funds to with draw needed amount.. they were rude..their Machine is old , damaged, smells like Urine and needs a serious upgrade..so it can figure out If some is STILL in front of it..trying to use it...There is SIMPLE A.I technology now that can make this happen..Basily. WESTERIA CREDIT UNION on Union St In Lakewood stole my card and did own the fact that their Machine is crap. old out dated POS..my bank CANVAS does the samr thing EXCEPT it takes much longer to time out and doesn't do so UNTIL ANOTHER CAR DRIVES UP..and you have OBVIOUSLY driven away leaving your card in the Machine. WESTERIA CREDIT UNION S*cks..period! ZERO STARS!!

Make sure you triple check every transaction you do with this branch. The sloth-like speed of the…read moreteller doesn't mean it was done correctly.

I'm putting Pentagon Federal Credit Union, Autopay and Hyundai on blast…read more... This credit union was ok until it wasn't. I obtained a Hyundai Tucson in 2018 and did a refinance through Autopay in 2020 who connected me with PFCU. All was good until the vehicle had some mechanical issues and neither did the Autopay gap insurance or warranty with PFCU cover anything. This happened twice and I had to take out two repair loans to fix the issues; of which I am still paying off. Hyundai cars from year 2014 - 2017 have had various recalls and major mechanical issues reported for the last few years. Hyundai dealership was not helpful either. As of February 2023 the vehicle malfunctioned again, and definitely could not afford another repair loan. Thus I contacted PFCU to ask for a voluntary Repo and they stated to try and sell it myself first because that's their company policy. I took 2 weeks and tried to get a buyer and no one was interested. During that time, I asked for a deferment of payment and PFCU granted that request for one month. I had to obtain another car which is $400 more than what I was paying for the old one. Thus I called PFCU and spoke again to the collections dept to update them about the situation and advise that I can no longer pay for a vehicle that has a transmission issue and is too dangerous to drive when it is shaking with a loud ticking noise. The voluntary repo paperwork was signed electronically and put in process. They even discontinued the credit card that I had through them, of which both were in good standing before all this transpired. I have spoken to 2-3 reps between Feb and now June who stated that the voluntary repo was in process and every conversation was notated of what i said, and today 6/7/23 I spoke to yet another rep who said that she only saw the call from February. She said that the company will not come get the vehicle if it doesnt work and that the car note is over due 67 days. I told her thats a lie, because the previous reps told me that someone would call me to get the car towed so PFCU will try to sell it as is for what is owed on it. Thus the Tucson has been sitting at my apartment complex since February. I transferred the insurance from the old vehicle to the new one; and PFCU sent a letter stating that they applied insurance to it and that amount would be added to the remaining balance. This is the worst experience I have had with any bank / credit union about a car. If anyone reads this, I highly advise that you do not do any business with them.

Autopay has a very deceptive business practice. Over the past three years, they checked my credit…read morescore multiple times after showing me what appeared to be attractive refinance offers, with rates between 4.0% and 5.2%. Since my current Subaru loan is 6.59%, those offers looked better and encouraged me to apply. However, once they checked my credit, they did not honor those original offers. Instead, they came back with much higher rates, between 6.5% and 8.99%. This happened more than once. What made the situation even more misleading is that they used three different names, so each time I thought I was applying with a different company. That is how I ended up being tricked several times without realizing it was connected to the same business. This kind of practice is harmful to customers. It wastes people's time, affects their credit, and breaks trust with those who are honestly looking for refinancing options. Companies should be transparent and truthful, not lure people in with appealing quotes and then change the terms after checking their credit. Based on my experience, I do not recommend Autopay. Please be careful and do your research before applying, so you do not go through the same frustration I did.

Spent 7000 on a car. Should be reliable. Spent 4500 on repairs. This dealer will tell you that its…read morein good running conditions. No leaks. I had to change valve covers, ac compressor, battery keeps dying, many problems that THE MECHANIC THEY USE KNOWS ABOUT. AC works for a couple days because they recharged it knowing it will go out again. Putting a family in a car thats worthless and not safe and wont start half the time is a big issue. Been through scan dealers like this before. Thanks for nothing. There should be no trust given do this dealer.

Of the 20 cars that I've bought, this was by far the easiest transaction. I had an idea of what I…read morewanted and contacted Cheryl Mensch on a Wednesday. She located what I wanted that day and the next day, Thursday, she brought the vehicle to me for a test drive. I was sold on the vehicle and on Friday Cheryl delivered the vehicle to me at my home. From the time of my initial conversation with Cheryl on Wednesday afternoon, to delivery of the vehicle Friday at noon was less than 48 hours. It's hard to beat that for time or convenience. Got my vote. By the way, it was a Toyota Venza.

ABSOLUTELY THE WORST service center i have ever been to. Their so called mechanics if thats what…read moreyou want to call them but I prefer a joke and now refer to them as emich NO KNOWLEDGE kia. They will take parts off your car and put them on other people's cats then tell you that a rock must've knocked the part off. They will lie about your car being fixed, then of course deny any wrong doing when your car is in worse condition after being serviced there. They then removed all the freon from my car anf said my a/c was fixed and when I confronted them and told them I was tired of the lies, they said they were offended (apparently cause the truth HURTS!) and they then told me I could take my car elsewhere to get what they messed up fixed. They tried to lie about it and let me tell you its coming to an end. I will not lay back and not do anything! Im going to be their worst nightmare or one of many. How do you like me now you dumb ignorant, incompetent of a joke who sells cars that they are clueless about and cant even fix there brand of cars!! You guys are a disgrace and a joke!! And guess what joke is on you!!

Starting on May 30, we purchased a used 2021 Jeep Wrangler 4xe from Emich Kia. My family and I have…read morepurchased around 20 vehicles over the past 25 years, and I would place this experience toward the bottom when ranking that warm & fuzzy feeling you get when purchasing a vehicle. Communication was poor - there have been surprises every step of the way, starting with after we put down the $2,500 deposit when we learned that there was only 1 key fob. I responded with "really?" and I expected them to replace the key fob at their cost. Instead, I get a tersely worded SMS from Ryan the general manager saying "It's a used car and the price is the price we agreed to with the equipment that it has. [Sales rep] never told you that it has 2 keys." I said fair enough and thanked them for being up front about the missing key fob. So then a couple of days later, they FedEx the paperwork with some sort of weekday-only shipping where the packages only move during weekdays. It was nice that they pre-paid for the return FedExing with the same M-F service. So I fill out the paperwork, get some page notarized and mail 2 checks for the remaining balance after the $2,500 deposit. It took about 3 or 4 days after the checks cleared our banks for their finance department to release the vehicle. We were out of town while this happened. I called for the 3rd or so time to check to see when the vehicle would be shipped to us, and I learned a few things, like: 1) the car was shipped earlier that day 2) there's a crack in the front windshield (which Emich Kia said they would pay to replace) and 3) they forgot to put the vehicle charging cable in the car before they hastily shipped it and that they would M-F FedEx it to us. Well then on June 17, we received the car and learned that they did not charge the battery. re-wash the car or fill the gas tank before they shipped it. These are not must-dos, and as the GM would say the price did not include washing, charging or filling the gas tank. Nor does the price we paid cover the missing wheel key. They did do some things right. For example, they originally quoted the cost for shipping from Denver to Houston at $750, but apparently Tom the sales manager got a lower rate of $650, which was the only pleasant surprise. I will say that Duston the sales rep and Tom his sales manager were pleasant to work with despite their lack of attention to detail. The dealership also provided an extensive Carfax report and good details of some pre-sale inspections & repairs they did. So all in all, it feels like the used car team at Emich Kia are disorganized and don't really value the customer experience nearly as much as the 15 or so other dealerships we've purchased vehicles from over the past 3 decades. But it sounds like it's not Tom or Duston's fault that their customers don't get that great feeling when purchasing a pre-owned vehicle from Emich Kia. Rather, it's their management's desire to squeeze every dollar out of every deal is the reason is why customer satisfaction takes a back seat to their bottom line. So again, not a great experience and not as bad as it could have been. That said, I'll make sure to post updates if we find anything else that doesn't meet our expectations, including if they make some attempt to do anything extra not included in the price paid for the vehicle. *these concerns have already been bought to the attention of the dealership, so while the dealership might be "disappointed to hear that my experience was not a positive one," I don't need to reach out and give the dealership another "opportunity to address [my] concerns." I don't need to "reach out to us directly at (303) 757-7751 when [I] have a chance" because I've already done so.

Do Not Buy From Here my story is long so I will keep it short. They gave me the run around on…read moresending car title. My car has been in the shop for almost 2 months. The car was sold to me with a bad engine now they refused to answer calls or text. All o want is my money back

Not a legit dealership! Scams! I had an appointment to test…read moredrive a car but when I walked in no one said a word to me, just looked at me like I was a home invader or something. I'll be honest, it was three burly, unfriendly looking middle eastern men. I told them I was there to test drive a car and they just continued to look at me. I said I have an appointment and one guy mumbled something to the guy next to him and then got up and walked out of the room. The other guys just ignored me and looked at their phones. It was so awkward! Then I noticed the walls were covered in Arabic writing, and it all made sense. This is not a legit business. They scam people out of their money (see the other reviews), unless you're Muslim I assume. I think this is a classic move to America, don't assimilate, and prey on the locals scam. I honestly didn't feel safe there so I left. Do not fall into their trap! This is not a dealership, its a front.