Super helpful having a local place like this. I lost my debit card and needed to cash a check, and…read morethey made the process quick and easy. The woman at the counter was friendly, well-spoken, and very prompt with my service. Really solid experience overall.

Service they took care customers. Helpful employees and greet customer. They we're quick on helping…read morecustomers.

Today, I walked in to the Tacoma United Finance Office. I explained my situation, what I got, was…read moreunderstanding and a sincere willingness to find a solution. That is exactly what Dawn did. She Virtually took me by the hand, guided me through the process and within a few short minutes a dire situation for me was turned in to a positive one. She was my light in the dark. some might say "she was just doing her job " No! she went way beyond, and for that I am so grateful.. when someone takes the time (think it through) to really help another person in need. The impact it has on that person can mean so much more. I am so glad I called the Tacoma office and Dawn said come on in, let's see what we can do. and they did... My deepest appreciation The entire office, Shows a level of customer service, that if I were the owner of this organization would make me very proud. Steve..

I am not a customer of this company, but I had a concerning experience with a repossession agent…read morethey sent to my property. The agent came to my home looking for a vehicle that was not located there. I clearly informed him that this is private property, that I am not the borrower, and that the vehicle was not present. Despite that, he spoke over me, became increasingly aggressive, and stated he would return daily. He also refused to identify himself, his company, or who he represented when asked, which raised serious concerns. There was no reason to continue the interaction once it was made clear the borrower and vehicle were not at this address. The situation felt unnecessarily confrontational and could have been handled in a more professional and respectful manner. If this reflects how repossession activity is handled, it raises concerns about the company's professionalism and training of its agents. I strongly encourage this company to ensure their agents: Clearly identify themselves Respect private property boundaries De-escalate situations rather than escalate them This experience was stressful and avoidable.

Through the years I've made several transactions at this location ever since the Puyallup location…read moreclosed. Shani - Manager had provided me with amazing customer service. She has been helpful through and through. She greets me with a smile and is happy to help. She was also able to fully resolve an issue and I am so grateful.

S***** service went there. Just took out. The check was parked in designated parking and got told…read more I was not allowed to park in their designated parking because I was early

The staff here is so sweet and helpful, especially the manager, Crysta! She is always helping the…read morestaff to assist members in the most comprehensive ways possible. I feel like I always receive the help I need when I visit.

ACU has always been good to me. When your in a bind ACU got you covered. They help me get a…read morepersonal loan. Everyone is nice and very helpful. I would definitely recommend ACU for any banking needs

They're great and honestly reliable. I've been out of work due to severe illness and they've been…read moresuper great about working with me on payments, changing my payment date, and all the office staff is really nice. Honestly, they even repoed my car and I'm not even mad. They're doing their best to work with me to get it back. I highly recommend them!

I had previously paid off a loan with them that i had 0 late payments on. They still gave me the…read morehighest interest rate. I was waiting for a settlement and then going to pay them off. The lady gave me the payoff amount and said I needed to pay it before the 31st or id get a late payment on my credit. They received my payment on the 29th. Yet they still put a late payment on my credit. They dont care about their customers.

What was already a challenging CU to work thru has gotten worse. The merger has no caused more…read moredelays and processing of payments. Automatic payments now rejected and no one at the New Peak CU has a clue. Obviously the same staff as before, they were worthless too. Do yourselves a favor and if buying a new RV or Car avoid this place like the plague, your dealer may have good rates due to kick backs, but an extra .2%-.5% is not worth the hassles

Was a Finance Manager at a dealership and had worked with TwinStart before. I could not imagine…read morethat they would not be able to communicate within the company. I had financed my vehicle with them and they helped setup my direct pay. Well a month goes by and they contact me to pay them, I work with them again to fix the problem. Following month, the same thing happens. I fix it again with their help and they assured me that I should not be receiving any more calls. Well guess what???? I did and not by one person but by several. I stated let me pay you directly and if I receive one more call, I am going to a different bank. They promised this was fixed. Then a call one week later, so I left. Now I am with Navy Federal Credit Union where I have zero worries.

Would give 0 if I could. We bought a car and reliable credit was the financing company. They denied…read morethe dealerships multiple requests for a warranty. The car we bought had issues since day 1. The dealership than pushed again for a warranty, they did nothing. We have had the car in our name for a year but only able to drive it maybe 3 months,the rest of the time it's been at the mechanic shop. Talked with the dealership and they told us to go and break the contract. They have been prolonging it,offering a lower rate. Went in person and they said they can't break the contract and it's the dealerships fault. They are a shady a** company

This is my second time dealing with a rude customer service representative! So rude called to let…read morethem know my payment would be a little bit late since my payments from unemployment are being held up due to fraud issues the last two weeks and I just paid rent and am waiting for my payments to resume, he threatened that he didn't have to wait the 30 days to reprocess my car and if I didn't have a payment Monday he would push it thru- I'm not even close to 30 days late!!!! I can't wait until I pay off my car and don't have to deal with these rude people.

I'm not sure how this establishment is legally able to run. There have been 3 or 4 huge, "Our bad"…read moresituations with them in just the last week. We have an auto loan with them, and opened a checking account there thinking it would make things easier. They failed to execute auto pay after numerous requests, then proceeded to turn off my husband's debit/atm card because we were "late on our loan". We were only late because of their negligence. Another day they wiped the cash out of our checking account to go toward our loan when it wasn't due and they didn't have permission. This resulted in our card declining and numerous fees FROM SOUND CREDIT UNION. It took hours to get them to reverse it all. Customer service via phone is just some crabby older woman who is condescending and unhelpful. You'll get transferred multiple times, to people who have never heard of you and can't help you. I have never- EVER- seen a company so fee-happy in my life. If you even THINK about letting your account get low, they'll do everything they can to make sure they can get it below zero. We banked here for 3 months. We are moving to another institution and transferring our car loan. I've reported them to FDIC, BBB, and anyone else who will listen. STAY FAR AWAY. They are extremely predatory.

Wanted to charge me for cashier check because they're just a shared branch.i moved here from…read moreColorado and need a check guarantee d by the credit union. Forget it.