Went to Utica Harley to get a couple clothing items, there was no one that day working over in that…read morearea. Neil approached us and asked if we were finding everything ok or if we needed help finding anything. Helped me pick out the right size fitted for my son! He has fantastic customer service! Cashing out in the service area we had the pleasure of meeting two more pleasant guys, very friendly Thanks Neil, Eric, and Ken keep up the great work

Great bunch of guys (and girls) Just bought a Road Glide…read more Max,Jeff and Josh worked really hard to get me what I wanted. Can't say enough good things about my buying experience. No other dealer even came close to the deal they gave me - or the way the team interacted with me. Thanks guys.

Had a great experience purchasing a brokerage boat from them. Jim and Marianne were awesome to deal…read morewith. Responsive, friendly and went out of their way to help me navigate numerous issues stemming from the terrible choice in loan companies I made (trident, avoid at all costs). They even helped me way after the sale by finding and sending necessary registration paperwork the loan company never sent and ignored my requests for...thanks Marianne. I highly recommend them as honest, helpful and just plain good people. Thank you both!

In discussion with sales person while shopping for a new boat I mentioned I have a small Yamaha…read moreoutboard that doesn't work. I shared that a few mechanics have tired to fix it to no avail, no one knows what's wrong with it but it's clean and barely used. He indicated that "we can fix it, no problem. We'll have it fixed for you this week". I drove the boat an hour to their location. They had it for three weeks. I charged me $700, did not produce a record indicating any significant work, just that they replaced the gas and cleaned it. Got it back to the lake - dead on arrival. Took it back to them again. They had it for another two weeks and said they can't figure it out. They did not refund me. But did tell me to get it off their property when I told them I will not pick it up until it works.

Best Mechanic around! Really takes the time to make sure everything is running the best! Goes the…read moreextra mile for customers. Very honest!

After having running issues with my 4 stroke outboard engine I decided to give Gagnon's Marine a…read morechance to see if they could diagnose and repair my engine. I had previously been to 2 other places which I will not name here , including the place where I bought it. Needless to say I was quite frustrated that neither of the facilities could re pair the engine. I was very pleased that after almost 2 years of my engine not running correctly that the technician at Gagnon's was able to get it running like new. Thanks !! Very Pleased!!!

Speaking from the standpoint of an Enduro bike owner who had his 78 Yamaha DT125 inspected this…read morepast spring at Preferred, I would like to highly reccomend to any Dirt Bike owner that he (or she) do business with Preferred Powersports. They know threir "stuff" and it's always done professionally!

I made an appointment a month in advance for three recalls, they had my vehicle for over two weeks…read morebecause they didn't have all the parts, I also had an oil change and an inspection, they charged me an hourly rate of $160 an hour and said it took them an hour and 23 minutes to do an oil change and inspection, my bill totaled $299.34, I reached out to the owner, Shawn, thinking it was a mistake, he was a complete jerk who got very upset and told me that he was the cheapest around and this is in fact the best price! He is very wrong. Please do your homework check around. There are many many places much cheaper. I would never ever recommend taking your vehicle to this place.!!!

I brought my 2023 ultra Limited to Universal Sales to have a new Rockford Fosgate head unit and …read more This was June 14, 2025. I was told I'd have it back by the end of the week if they had to order parts the week after I finally picked up my bike August 15, 2025 two months later scratches all over the place I now have a check engine light an ABS light, and a traction control light. and neither my fuel or volts gauges work at all, and for the new head unit and speedometer was almost $8000 and now I have a problems that I have to take it to a professional to figure out what screwed up on, because he held it at the end for so long because he was trying to figure out what he messed up. obviously didn't figure it out and just sent bike off with me to figure it out on my own. As you can guess I will never bring another bike to this place or recommend anybody brings their bike here if they want it back in any decent shape at all

I have several years experience with Universal Sales and mostly around NYS Inspection. I purchased…read morea new rear tire for my Triumph Sprint and they did a great job of mounting and balancing it for me. The cost was average for a new sport bike tire (which is not cheap) but they did the job for me and didn't hold me up. The shop is fairly busy so I was pleased at the quick turn around and service. "Universal Sales" lives up to their name as the showroom has quite a variety of cycles for sale. Lots of Harleys but also some other bikes that all appeared in great condition (used).

Wonderful service. They were able to fix my car while I was traveling and got me home that dayread more

Always responsive, great price. Use your AAA card to save on labor charges. Always do a great job,…read morefriendly and helpful, GREAT WORK! Highly recommend wouldn't take my car anywhere else.

I was in a pinch and I needed a new clear visor for my helmet. The ladies were very helpful during…read moremy visit, respectful, attentive and priced fairly. They have a good selection of inventory as well. If I ever visit Syracuse again I will be stopping by again. Thank you ladies for the great customer service!

If you're looking for a good used bike this is the place to go! Just bought a ninja and it runs…read morelike it's brand new. Great prices on bikes and gear!

After 3 years of using this repair shop that provided good workat fair prices the last oil change…read moreon my 2003 Road King increased to over $300! I'm back to my former shop. I figured another shop would be good, guess not!

professionalism, friendly and knowledgeable. good people local and easy to find .I recommend them…read more! for what its worth someone always has some bad shit to spread don't make it true