This is now called KED Plasma of Cocoa Beach even though it is located in the nearby town of Cocoa,…read moreFlorida NOT Cocoa Beach. 3 names were called for donation, the order being myself, a woman in medical scrubs, and another man from the area who was known to the female employee (name begins with 'J') as she was familiar with him, called him by name. So the man called last who was known to 'J' was set up FIRST, and 15 minutes later I mentioned this to the female employee as myself and the woman in scrubs STILL waited to be set up for donation. 'J' became irate, mumbling to herself, stomping around with exaggerated gestures, even tearing open her disposable gown in an aggressive manner while standing uncomfortably close to my donation table. I ignored her. Every time I went back to KEDs 'J' glared and/or gave me hostile looks. I stopped going to KEDS Cocoa when at the end of my next to last donation 'J' twisted the needle during the extraction and caused a lasting pain in my arm for the first time in over 40 years of donating plasma. The unethical, unprofessional, and petty manner of their employee is why I no longer donate plasma at KEDS Plasma, formerly IMMUNOTEK. (In the photo the larger dark spot in the middle of my inner elbow is where the needle was twisted during the painful extraction, still visible months later). *Today, 4/25/2024, I received a reply from KEDPLASMA Cocoa requesting that I contact them about this issue at http://kedrion.us/kedrion-in-the-world/ and it appears that the email address is invalid with my response being rejected from the server. Also messages sent directly on the KEDPLASMA Cocoa website are rejected, generating the message "Error, please try again later." So much for "investigating these concerns immediately"!

Staff is terrible and treats donors like their cattle. Elizabeth Siri and Tina are some of the…read moreworst offenders you go in to get screened and they treat you like you're an inconvenience. They have kedexpress to supposably speed the process of but these three members refuse to call people from that line first and then treat you like your privileged brat.

Best people I've met, everyone was friendly and fun. Excellent care, 5 stars…read more Blessings Samson

This was my first time donating blood. I made an appointment for 9 am. I got there early thinking I…read morecould sit in the lobby while filling out paperwork, no. This facility opens at 9 on Tuesdays. While waiting I drank water. DRINK WATER! It will make your body more hydrated and take less time to donate! The woman was very helpful. She took her time and very nice! We talked about previous high school instructors at VBHS for the HOSA program and how wonderful they were! She explained everything perfectly as she did it, and waited with me as I was donating (since it was my first time) . I got 2 pair of special socks, a snack, will learn my blood type, will learn if I have the COVID antibodies and helped someone today! DONATE!!

Staff is awesome. A new system has been recently implemented that doubled time here. Machine's are…read moretwice as fast the wait is quadruple what it was. I used to get in and out in 75 to 90 minutes. Now over 2 hours is normal and becoming not worth it to me.

I wouldn't even give it a one star, but it forces you to... I had an appointment for 6 PM. Show up…read moreon time like we are told to, the center is very slow, not many folks there but yeah, I'm still sitting here till after 7:15 an hour or something later.. still not hooked up nothing.. and when I ask why is it taking so long they wanna act ignorant! Amanda (purple haired, crazy twat ) the so-called manager or the mouthpiece that day had nothing to say , that couldn't justify their slow ignorant ass.. but wanted me to leave when I gave her an attitude and didn't accept her baloney Excuse of how shitty they treat their customers donors.... So I told the Twatt off and I left.... it's pretty sad now that none of these places can be actually ran correctly with professional management, professional employees, NOPE it's starting to look like the crazy alphabet folks. be aware for you own safety , they'll hire anybody apparently. Smh

All staff was friendly , professional , respectful and informative with my first visit and my first…read moretime donation . They all made me feel welcome and respected. The building is modern and clean and very well maintained. The parking is nice and spacious. They observe veterans and welcome them . They have lovely videos and let you know the types of behaviors they expect from their customers . I will definitely return to donate . ~ closed on Sundays and they take appointments. Good to know .

The wait is a little longer than other sites but it makes up for that with awesome staff! They are…read morefriendly and professional. They always make sure the experience is a good one. Their rates are above others. Overall great experience.

I've donated dozens of times at this location and the staff is fantastic. This location gets pretty…read morebusy and many people get nervous when they give blood but the folks who work there are consistently very caring, professional and do a great job.

I'm a MI snow bird and the Melbourne FL center has really nice staff. I like going there. I give…read moreplatelets about every week or two for the three months I'm in Melbourne, been there at least 20 times and have always been treated well. Great people working there.

Incompetence, ignorant, rude, and slow. Good luck with this place and it's not the first time I've…read moreheard this. Just trying to save lives. They just "work there". Manger has zero social skills, and being rude on top and not really having a clue was par for the course at this place. Never back never going back.

Good experience employee were caring and professional. They make sure that your ok to donate.read more

The nurses are so kind and welcoming. I just want to say thank you for your service. God bless!read more

Drive an hour and a half to take a pediatric CPR and first aid class. The instructor hasn't shown…read moreup, and the entire class is waiting outside. No one from that national office can locate anyone here, so *maybe* we can all waste another weekend and drive from all over the state again. Never signing up for another class here. Drive to another location to an office that is more responsible, and takes their jobs more seriously.

Where is the Red Cross assistance in Indian River County? The people answering the phones are not…read moreeven taking down my information.

I'm sorry about the other people who don't think highly of this location - it might have been a bad…read moreday for everyone... but I HIGHLY recommend this location on Discovery Drive near UCF. The entire staff over there are very professional, nice, and fast. There's about 4-5 phlebotomists I would highly recommend getting stuck by: 1. Juan 2. Yaddi 3. Milaycha 4. Ingrid 5. Sabrina (in that order) The ONLY thing I recommend they improve on is getting the updated machines that cuts donation time in half. they still use the older ones that take about 50-60 min. to donate. They also lifted their bruise ban, so now even if one arm has a bruise, you can still donate from the other arm. Before, even if 1 arm just had the slight yellow discoloration, they wouldn't let you donate until you were fully healed...

Staff is nice and the place is very clean. Only set back is it can get busy. So make sure you eat…read morebeforehand and have something to eat and drink afterwards. The pricing has changed. Was 80$ per visit before covid

Around 2020, due to the passing of my family doctor, Dr. Marino, my medical records were…read moretransferred to this clinic. At the time, I was unaware that my family doctor had passed away. I had previously promised him that I would show him my DNA blood test report from a hospital in China. So, I brought my DNA blood report to a nurse practitioner at this clinic. If I remember correctly, her name was Allison. When I arrived at the clinic, the nurse who checked my blood pressure and heart rate was very unfriendly. My hepatitis B virus test has been positive since childhood, but it is completely non-contagious. The only restriction is that I cannot donate blood. My twin daughters were born without the hepatitis B virus. However, this so-called medical professional actually told me that she needed to report my condition to the local infectious disease agency. I was speechless. How could a so-called medical professional lack such basic medical knowledge? Even now, passing by this clinic still makes me feel very uncomfortable. She made me rethink what it means to be a so-called medical professional in the United States. I encountered this just after returning from my parents' funeral in China in 2019. This in itself was adding insult to injury.

This office is great. The doctors and staff are wonderful and attentive. David the NP is very…read moreskilled and knowledgeable. I truly am impressed on how well they listened and handled all my concerns. I use to work in a hospital for over 20 years and even with being an employee and having access to doctors, I have never felt listened to until I came to this office. The best service I've ever received for medical related issues.