I took my Solera blinds here for repair. There was a reasonable Handling cost. One stop took care of everything and returned the blinds to Me in working order. I highly recommend this store. I went to the location on 135th street read more

A Most Disappointing "Experience" indeed. One Stop was highly recommended to us by a friend, and we had no reason to doubt them for a moment. We were thrilled to have blinds and shutters in our lovely new Lenexa home, and our sales representative seemed to be competent, even if a touch weary and condescending. We agreed to double shutters in the front facing room, motorized shades in the high windows in the kitchen, and high to low manual shades in the bedrooms. Of course, our rep guaranteed that he would personally oversee all work for the entire installation. Our order arrived ahead of scedule, but this would be the last positive note in our dealings with the company. The very first issue was that our motorized blinds were NOT included. Our "hands on" rep was nowhere to be found, and at no point was our shipment inspected before being sent out. Neither was one of our costly shutters damaged. We'd been pumped up on Hunter Douglas being the premium manufacturer used by OSD, but after this was pointed out, we were informed that "lately there had been some slip ups" with the products. Of course, we were told that this "had never happened before" (and yet it just did). Oh, and of course our rep showed up and admitted NOTHING, but apologized for misrepresenting himself, as he never really meant to supervise our job personally. The owner sent my wife a lovely email offering to "look into" our situation, etc, and promised to complete the installation as per our agreement, which we found to be the lowest bar any reputable business could achieve. Finally, our purchase of the motorized units had been agreed upon on a larger cell size, but the rep signed onto it without bothering to explain that they were not offered in the larger size. The care we were given was shoddy at best, careless at worse. This business continues to enjoy high ratings, but should anyone ask, we are unable to offer anything close to a recommendation. This was a dismal fail. read more

Because One Stop Decorating had done work for me before, I had them return to provide Hunter Douglas shades for eight bay windows. After the sales rep measured them, he quoted me a price and demanded full payment up front before work could begin. They installed a product that is so horrendously ill-fitting, the shades, (which are beautifully made) are unfortunately rendered useless. The headrails are oversized and are jammed together, and the shades protrude so far out from the windows they barely filter out sunlight and provide little privacy. The contract I signed with them stated the light gaps between shades could be up to 1". OSD assured me that only a sliver of light would actually be seen due to the wood frames. The light gaps from their installed shades are at least 2" apart. OSD explained this was the best they could do; no other Hunter Douglas shades could work, and not to contact them as they wouldn't care. After numerous attempts to resolve these issues, my calls were not returned and no effort was made to address the problems or refund my money. I did contact Hunter Douglas execs, who did care, and were dismayed. They also attempted to get OSD to resolve the issues, and they referred me to another local Hunter Douglas distributor, who has been terrific. In fact, even the sample shades they brought me fit far better than what OSD installed. Because of OSD's poor workmanship and refusal to rectify the situation, I cannot recommend this company to anyone. read more

The shades are beautiful! Lucas was both efficient & effective in the installation process. He was courteous and professional. He invited questions and explained how to adjust the shades if needed. What's not to love about that?!! read more

I had all new blinds installed in my townhome, and I was thrilled with the results. Thank you Heidi and Mark. I was so pleased, I made an appointment for consult for new drapes. read more

Needed new blinds for the bedroom windows we had replaced. OSD has been our "Go-To" number of times, and we are always pleased with their professional, yet friendly and personal service. Owen came to measure, and though we had an idea of which Hunter Douglas blinds we wanted, he was patient and extremely knowledgeable in his explanations of new options, to help us select & order. As our bedroom window was bare, he even offered to install our old blinds temporarily, which was a great help! Brian installed our new blinds yesterday, and they look amazing! He, too, was so helpful & assisted with a problem on our "Gen 2" older blinds in our living room. He has installed our other blinds, and we were grateful to have him back. The service is exceptional, we love OSD and Hunter Douglas, and the price is well worth the outcome! Thank you OSD, Owen & Brian!! read more

One Stop Decorating Center - Hunter Douglas Motorized Silhouette PowerView Gen3 - Shades & Blinds Near Me - Shawnee, Kansas

We had One Stop out for a service call when one of our shades stopped working. We were charged for two service calls because there was to be a diagnostic call and one for install of a new motor if needed. The tech came diagnosed the problem. We had tried to change the batteries, but when he did it the shade worked. Yeah! So, no second visit needed. I assumed we'd get a refund for the visit we didn't need. When I talked with Brennan he told me that the service call charge was the same price as the price for the two visits I paid for in advance. He told me that they charge this much to change batteries because it's typically on shades that are difficult to reach. This one is not high at all. The tech used a stepstool and my batteries. They refused to refund for the second service visit. I've spent thousands of dollars with them. They've lost a customer and any referrals from me. Brandon, I appreciate your response, but that simply isn't true. The battery change service call was twice what I paid for two service calls. That is what your employee told me. $218.00 is NOT a nominal fee. After the owner's response to my review I called Brennan again and discussed my issue. He told me service calls are all $218 and my two calls should have been double that. Though earlier he told me that battery calls are more expensive. Based on my dissatisfaction and posting of negative reviews he gave me a refund for half of my charge. I appreciate the refund, but I still feel communication and knowledge by some staff as to what service calls cost is lacking. A customer shouldn't have to work so hard to get a straight answer. read more

Another great install with one stop decorating. They are very professional and easy to work with. Highly recommend

Brian and Toni were exceptional. Toni helped us select the perfect blinds and Brian installed them, then helped us load the app and showed us how to use. Great service read more

We have bought several set of shutters from OSD and we have always been pleased with them. They deliver as promised, the installation goes smoothly, the installers are great, and the finished product always meets our expectations. The shutters we have bought have definitely been an upgrade in their respective rooms. read more

Greg measured everything perfectly and the installer had no problem installing because of that. He was professional and polite.

We love our motorized shades and the convenience that this provides for large windows. But, their service after the sale is very poor. Tried to get a shade that was previously repaired fixed. It needs a replacement motor and over the course of 3 months still don't have it scheduled least of all repaired. Now have a second shade showing the same problems. Find another vendor that will stand behind their products. read more

Came in with blinds that they don't sell, seeing if they could repair them. They took the time to help me out...took a couple of minutes and they did the repair for free! Amazing! No One does stuff like that anymore! Much appreciate...they've got a new customer! read more

Went in looking for wallpaper and ended up with shutters! The entire staff is so friendly. From measuring to install was only a few weeks. Install took an hour, if that. They look wonderful and we are very happy! Will definitely still be coming back for the wall paper and more window treatments! read more

One Stop Decorating Center - Shades & Blinds Near Me - Shawnee, Kansas

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Bob did an excellent job of helping us select blinds and Brian did an equally great job installing them. Very happy with our blinds.

We recently had OSD install some blinds in our downstairs bedrooms. They did a fantastic job and were very professional throughout the whole process. Jo did a great job of coming over and explaining the process and bringing all the necessary samples so we could pick the design and color. read more

One Stop did a great job in helping us select our Hunter Douglas automated blinds. Bob Westley came to our home and took as much time as we needed to go through all the options and take the window measurements. Then, their installation experts, Brian Burgener and Mark Miller, did a beautiful job! They were on time, knowledgeable, friendly, and efficient; they really could not have done a better job! I highly recommend One Stop!! read more

I love my new blinds!! From the design phase to the install, OSD was great!! Tim did a super job on the install and took the time to show me how everything worked. He was very attentive and answered all my questions. Would most definitely recommend! read more

Honestly, I would've given a 5 star rating, but there was a problem with our initial install, so it wasn't completely seamless. However, they owned the mistake, and fixed as quickly as I think they could. The Good: There wasn't a better service out there to get an estimate in a short time frame based on information provided. I measured as best I could for the windows, and they got me an estimate immediately. No one had to come out or set up an appointment or anything, just a here's what it could cost. Loved that we could do it all over email to see if we were even in the same ballpark. Install was INCREDIBLY quick. We had 15 windows done it what felt like 45 minutes. The crew was so professional and knocked out the job and everything looks great. They were consultative at the end of the install and gave great tips and tricks to making the blinds last. The Bad (seems harsh, it really wasn't THAT bad): We were missing two windows, and had to wait a few weeks for them to come from the manufacturer. They were great about owning the mistake and they jumped on it as soon as they possibly could. Overall, I would absolutely use OSD again, and would expect a 5 Star experience in future opportunities. read more

From start to finish, our experience with One Stop Decorating was fantastic. From the initial consultation to delivery and installation, the process was quick & easy (even with the Covid-19 precautions) and we are super satisfied! The Hunter Douglas blinds we got are way nicer than I even imagined when we ordered them, and they look amazing. I'm already planning my next project. read more

Let me start by saying that the lady was VERY helpful. She even pulled the wallpaper book that I mentioned when I called. Unfortunately, we were limited to a small selection of modern wallpaper books. Even those were not all truly modern. I know we are in KC, but is it that everyone has flowers on their wall because they LIKE flowers or is it because that is the only thing being offered? I wish someone would venture to think outside the box and offer something that I haven't seen 100 times all over town. Trust me, there is a market for it and in the process some people may discover that they hated flowered wallpaper all along! read more

As a follow up to my previous complaint about motorized shade problems, One-Step decorating reached out and worked with the supplier to replace motors on two shades giving me problems. We were able to work within the warranty period so both costs of replacement motors and service calls were not charged. The company made good on their promises to support the product given when we purchased several years ago. I would recommend one-stop for shades and shade servicing. read more

Our experience with OSD was great, from start to finish. Nicole, the interior designer, came to our home and helped us choose which blinds best met our needs and gave (good) advice on colors and options. Then, Adam came and installed our new blinds. He did a fantastic job and you could tell he was experienced at what he did. I highly recommend One Stop Decorating for your home interior needs. read more

Heather was very helpful with suggesting some wallpaper books that might help me - she suggested I check out a few books so I could see the paper in my house - I did and this helped a lot! I really want to order my paper from them but York (the wallpaper I selected ) charges shipping when ordering paper through One Stop Decorating, and I can save over $30 if I order the identical paper from Home Depot as they do not pass on shipping when ordering. I may still order from Heather as the help I received was worth $30! read more

I really wanted some new blinds but wasn't able to go out and physically look at them. I looked at what I wanted and got a quote from several places. Cherie worked with me over the phone and by sending information through texting and emails. I felt confident ordering and paying online and am so glad I did. Our custom blinds from Hunter Douglas are beautiful and were delivered exactly three weeks from the order date. We easily installed them with no problems and I'm so glad we went ahead and ordered them. We even got a nice discount because everything was done online and installed them ourselves. I can't thank Cherie enough for helping us spruce up our windows. read more

I recently had One Stop Decorating create a set of sheers to go with some existing curtain panels I had. Nichol was so wonderful to work with in helping me to pick the perfect sheer fabric and in selecting a new double rod & rings to make my vision come true for my dining room window. She has great design instincts and is very knowledgeable about all the many details involved with window treatments. I was so happy with the installation that Adam and Nicole did--curtains were hung at the perfect length, they are easy to pull open or shut, and the double pole worked beautifully. The whole process went so smoothly--you can't go wrong with Nicole and OSD! read more

I haven't seen it yet but my daughter said the blinds look great. Thanks for the great service!

I was nothing short of impressed with the service and quality of product we received from One Stop Decorating. Our in-home sales process was easy and we felt confident with our purchase. Bob was able to meet us at a convenient time and we extremely knowledgeable and accurate in his measurements and estimates. Our install team was clean, courteous, quick and extremely professional. They took up most care of the areas in our home they were working in and cleaned up after themselves which I can attest- not everyone does! I would recommend anyone using One Stop Decorating because it was such a positive experience. read more

The measuring and estimate were professional and appropriately friendly. Rick answered our many questions with great patience, even answering more via email. He provided assistance with financing as well. Lucas was also professional but appropriately friendly. He followed all protocols for entering our home during COVID and tested each install. He refreshed us on us of the blinds. I highly recommend this company! read more

We have had OSD do a couple of projects for us blinds and a shade for a tricky window. We couldn't be happier with the work they do from first phone call, to consultation, to installation. Everyone is super! read more

Poor customer service from Bob & especially Nicole. Excellent installers - Adam & Brian. Management of company never apologized for poor sales support & communication. Only advised that Bob & Nicole are "2 of his best. " Be extremely cautious if you want to be charged correctly without pointing out billing mistakes and expect timely, quality sales support. read more

We recently remodeled our home and OSD installed new window blinds. The blinds can be raised and lowered with a remote control. Awesome! A perfect fit. Working with the people there is delightful. read more

I have used one stop decorating 3 times since moving into a new home. First for shades and blinds for all windows. Next was drapery for the master bedroom and third was for valances in the living/dining areas. Bob and Nicole were wonderful to work with! Adam also did a terrific job with installation. read more

We had our blinds installed by One Stop Decorating Shawnee location. For one, the blinds look great but the service has been below par. Brian, who does the installations is wonderful but I believe there are some issues with their scheduling department. They showed up two hours late for the initial installation appointment and insisted the time I had was not the correct appointment time even though I had the appointment confirmation email from them. Today (8/29/2016) we had an appointment that I scheduled two weeks ago (8/16/2016) to have one of our blinds fixed as the motor quit working. Once again, I have the confirmation email that the appointment was at 11:30 am and at 11:45 am I called their office as we had not heard anything and no one had showed up. They again insisted that my appointment time was at 1:00 pm even though I had the confirmation email from them. Being that my fiance and I both have jobs, it is difficult to accommodate our schedule as we both work at least 30 minutes from our home. We had to reschedule yet again as we were not prepared for a 1:00 pm appointment and had scheduled our meetings for the day around the fact that we were told via phone and email that our appointment was at 11:30 am. This is completely unacceptable service and absolutely needs to be addressed. read more

I am pretty upset with the outcome of my OSD project. I recently moved into a new townhouse and needed blinds and something for my back sliding door. The first thing that the salesman measured was the deck door and subsequently the windows both up and downstairs. He quoted my a price of about $1500 for what I thought was everything. When the installer arrived today, everything was ready for installation EXCEPT for the item for the sliding glass door. I checked my order and it, in fact, was not on the order. I suppose I'm at fault for not double checking the order but being extremely busy (I'm a doctor) I assumed the salesperson would simply take care of everything without me having to check behind him. The sliding door item was the first thing he measured! Needless to say I am totally and thoroughly pissed with them regarding this result!!!!!! read more

This is the second time I have used One Stop. Excellent from Nicole our sales person to Adam the installer. Thanks One Stop.

Totally amazing blinds from One Stop Decorating with motorized up and down app for tall windows. They are great. Lucas our installer was professional, kind, neat and amazingly fast at getting them up. He provided a thorough review of instructions and features. I highly recommend One Stop and the HunterDouglas Applause shade with PowerView Motorization. read more

OSD is a very professional, knowledgable and friendly company from the salesman, Bob to the installer, Lucas. Bob showed me various products to help me make a final decision on my windows and took the time to make sure that all of the products matched or coordinated with my trim and paint colors. Lucas asked me how I wanted various products installed and when I asked his opinion, he was "spot on"! He also took his time to make sure everything was installed properly and cleaned up well afterwards. Lucas made sure we knew how to operate the shutters, shades and blinds, as well as explain their wonderful warranty program before he left. OSD takes pride in their work and we would recommend them to our friends & family! read more

The installer was very polite and friendly. I enjoyed making conversation with him. My wife was extremely pleased with the blinds, the color and the installation. No doubt we will use One Stop Decorating Center again. MLL read more

These guys are awesome! Everything they Promised happened, on time, clean,quick and friendly. Highly recommended! read more