I am writing to express my concern about a recent phone call I received to confirm my appointment date and time. While I understand the need to inform patients of co-pays or balances, the representative's tone and approach were very unprofessional. When I explained my situation regarding my co-pay/out-of-pocket status, the agent became argumentative and focused only on collecting payment. I felt pressured and disrespected, rather than assisted. Customer service should be courteous, understanding, and professional^especially in a healthcare setting. I am requesting that this matter be reviewed and that staff be reminded of the importance of respectful communication with patients. Thank you for your attention to this matter. Sincerely, Be kind to the elderly read more

I went to this location for steroid injections 3x over the course of 6 months. There were inconsistencies on when I heard from a nurse to schedule a time and receive preop instructions - sometimes it was days before; sometimes a day before. Overall, the staff was efficient and friendly. Augustine was my nurse all 3 times and her bedside manner was extremely empathetic and kind. She was very patient with me on my first visit as I was a little anxious about anesthesia. Eventhough I didnt get relief from the injections, the service and the facility were a standout. read more

Terrible service at One Step Diagnostic in Sugar Land. I called in July to book an appointment and the lady on the phone asked me to email them the referral. Months went by, I finally got a call to ask about my insurance information and make an appointment. The only thing that was done right was the location of my choice. Getting there was no problem but getting out to the freeway was a giant hassle. Because of the freeway exit closure, I had to drive to Richmond to make a U turn back to Houston. I wish they would post something about the traffic advisory. When I was at the examine room, the technician was so-so friendly. I wonder if she liked working there. After the test was completed, she ignored me and went to her computer working on the report. I was laying there like, what now. My chest was full of lubricant. She didn't even hand me a towel to wipe. I managed to get up and find paper towels to wipe it down. Next time, I'll try a different location. read more

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One Step Diagnostic has multiple locations. My initial call to setup a date was rerouted from a main office line. I emailed my doctor's order to 3 different emails since they continued saying my order was never received. 2/5 osd@onesteldiagnostic.com, customerservice@onestepdiagnostic.com, and fallbrook@onestepdiagnostic.com This Sugar Land location is on the first floor with ample seating, clean interior, and free parking around the professional building. 5/5 Courtney, MRI tech, was courteous, professional, and efficient throughout my nerve wracking procedure. She did her best to calm my nerves. Thanks, Courtney! 5/5 Registration was smooth until I requested an itemized receipt 3 times: before and twice after the procedure. (All it took was for her to select and print.) Then, I requested a MRI CD while I waited. Courtney called another patient and inquired why I was still there. I told her I was waiting for a CD. She asked whether I'd notified the front desk and I told her yes. When she asked the front desk, the front desk said her phone was busy. 2/5 The look she gave her said, " Yeah right!"5/5. read more

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The results of bone density were not accepted by the doctor because poor information. One Stop Diagnostic Sugar Land told us that they can repeat the test but paying it. The doctor placed a new order to Methodist and the results were excellent with an outstanding service. Professionally, huge difference. read more

My wife had a mammogram 7 days ago, and the results still haven't been sent to her primary care physician, causing her to miss an appointment she had scheduled with him. I do not recommend using this clinic, as the results should be available immediately, especially when something potentially dangerous is detected. It's unacceptable that this is happening. read more

The technician Michelle was excellent. She was very knowledgeable and effivient in doing what she was doing. This is the 2nd time I have been here and the location is nice and clean and inviting. I only have a complaint about the registration process. Even though this was my 2nd visit I was told to register as if I was visiting for the first time. it's long and tedious. But I will come back for Michelle and will request her to do my next scan. read more

I went to the Sugarland location yesterday l had 2 test done l can't say enough of the very professionals and nice people l met..Donavan he is a perfect fit for your company..so professional and compassionate. I highly recommend him and this location keep up the great works...Awesome Irma F read more

I think the Billing Dept. needs to be retrained! I feel everytime I need to make a payment it's a big ordeal and you would think I asked them to solve a Calculus problem. I shouldn't have to pray for someone competent to get on the phone to take my payment successfully and give me my receipt. Why isn't there a link provided to patients (a portal) where someone can view their account and pay online? Like, really? I was overcharged recently and now I have to wait 3-7 days for it to come back into my account. It's really an inconvenience. I won't come back to get any imaging done because of their high prices and incompetent Billing staff. I'm so frustrated! read more

SUPER HARD to make appointment with them. my doctor and I both sent the doctor order to them, and took they more than one week to get back with me to make an appointment. read more

This place is top notch, friendly staff and caring technicians. They treat everyone with compassion and care. We like them and recommend them to everyone! read more

My first time coming. Had an appointment for a mammogram. The office is very clean and spacious. You do have to wear a mask and the staff is masked up as well. At the sign in desk there is a jar of clean pens and a jar for used pens so everyone is not touching behind each other. The lady at the desk was very friendly and helpful. My wait was not long after I finished my paperwork. The person who took me back walk me through the process and talked me all the way through. The service I was having was uncomfortable and she knew so she continued to talk me through and ensured me all was good and quick process. I think she kept me from being nervous. Afterwards I was walked out and given a time frame for results. I think it's a very professional place and I would recommend to my family and friends. read more

I called this morning for making appointment for CT scan. The lady that pick up the call for unprofessional lack of working attitude and lazy to respond the questions. At the end she just put me on hold for never tend to return. I feel bad for the employer to hire such dumb and lazy staff. read more

They charged my 91 yr old MIL for a bone density scan, telling her that Medicare doesn't pay for them anymore, which is most definitely not true. My guess is that Medicare doesn't pay as much as OneStep would like them to pay, and makes up for it by charging the patients. They also won't send imaging reports to the patient, the patient must go in person to pick up imaging reports (mind you, my MIL is 91 yrs old). I found that very unusual, as every place else will fax your results if they have a release of medical records on file (which they do). Very frustrating, and not nice to take advantage of elderly people who are confused by the ins and outs of insurance. read more

One Step Diagnostics was 1 of 3 places my doctor referred to me for a CT scan. I chose them because they were the closest to my home. When I first called them, they said they only took appointment directly from other physicians. I called my physician and asked them to make an appointment for me and they said I should be able to do it directly with them, they should not have to do it for me. Nonetheless, my physician went above and beyond and make the arrangement for me and forwarded One Step all my information. Not yet hearing back from One Step, the next day I called One Step and they said they received my information and will call me within the next 2 days after verifying my information. I never hear back from them. In 3 days, I have made no progress with One Step Diagnostics. I called Fort Bend Imaging and made an appointment within 8 minutes. Don't waste your time with One Step Diagnostics. read more

Could not get through to any #'s. Finally got Vanessa C. at customer service on the phone, was not knowledgeable at all, kept giving me the run around, repeating herself rather than give me meaningful answers to my [simple] questions. Exasperated, I hung up and instead emailed their customer service email address from their website (customerservice@onestepdiagnostic.com). Surprise, surprise... the email returned undeliverable. If they can't get this basic stuff right, I'm definitely not going to them for any sort of healthcare imaging. read more

came in for bone density scan which I had done two years ago. How is it that they don't do that test anymore. Then I ask for my records and had to wait for records. This is not good business. read more

I wish I would rate this place negative star. My podiatrist recommended me to get a CT scan from this place. I called them right after my foot appointment around 435pm to just schedule a appointment for sometime during the week. The lady who answered my call was Zahra she informed me they close at 5pm but still would schedule my appointment for next week n put me on hold n never came back on the phone. I stayed on hold 15 mins thinking she is probably figuring out something. I called the next day n spoke to her and found out she had put me on hold n apparently left for the day!!! How unprofessional is that?? She didn't even apologize n laughed it off over the phone. I asked her to speak to office manager but obviously there isn't one. I would never give my business to such unprofessionals Stay Away!!!! Other reviews seem pretty accurate. read more

Where do I even begin, it's an utter mess from the moment you check in. The front desk ladies are beyond rude. There was one nice girl, nice in the sense of no attitude. There are HARDLY ANY covid precautions being taken. They have this coffee tea machine out and obviously people will crowd to get it. They have chairs right next to "x" on the floor for patients to wait. I was sitting and the patient waiting in line must've been 1 foot away. As I was getting my CT SCAN, the bit elderly African American lady was so rude, demeaning, terrible at making a patient feel comfortable. I mentioned to her I needed a CD and she says well you have to tell me, first time patients aren't aware of such. You can tell the back office is utter chaos. The owners kept walking around sitting in their office just on their phone. When I mentioned the lack of precautions for covid taking place I was told to go talk to the man in the office with the door closed. WHYYYY in my right mind would I go into a closed door office with a man twiddling his thumbs and playing on his phone?!? WORST EXPERIENCE I have had with a medical facility in a very long time. The health department needs to come see how grungy this waiting room is. If I could give 0 stars, I would. There were so many patients that waited for hours on end and came back multiple times, only for the employees to rudely say, "I don't know how long it'll be". I waited for 47 minutes past my appointment to be called on. I'm a hundred percent positive this place is at high risk for covid. It's so unkept, grungy, terrible seating lay out. The owners I think are only there to milk the facility of its money, pocket their profit without worrying about sanitation, cleanliness, and covid precautions. The restroom door was wide open as I walked to the radiology room and it was DISGUSTING. I had to unfortunately use the dressing room and the used gowns were overflowing onto the floor from the bin! In such a time period of a very concerning pandemic i would hope there would be way more precautions being taken. Off I go to wash off my germs I feel are all on me and my clothes! Terrible place, needs to be shut down by state health officials!! read more

I wanted to give One Step Diagnostic a good review after reading the negative ones. I was able to get a very affordable cash price MRI. They were able to schedule me quickly. I had a short wait. The techs were kind. I got my results in less than 24 hours. The gentleman who worked at the front desk was polite and helped people fix their coffee in the waiting room. They handle walk in request for records. I appreciate this service that they can provide! I would go back. read more

IRIS WAS A LIFE SAVER ! I went to One Step for a lumbar & cervical MRI I've been to One Step many times. I'm 55 & have a couple of anxiety disorders. When she put the facial apparatus on my head I didn't even make it into the machine before starting to have a panic attack. I kept having to go to the bathroom before I started the MRII & kept asking for water and let me tell you she handled all of this like a pro!.She offered to let me come back another day for my cervical MRI maybe later in the day so I might be more relaxed. AND my time in the marching wouldnt be so long! Very patient very kind you don't see that a whole lot these days when you have a pain in the butt patient like me. LOL. She did not make me feel bad like a gentleman had previously at another facility. You don't ask for anxiety Disorders but if you have them, Iris is the best! Thank you Iris!!!!! read more

I was looking for a MRI facility for my back and found One Step Diagnostics. After a Google Search. I found this article. Here is the link: https://bergermontague.com/houston-based-one-step-diagnostic-agrees-settle-false-claims-act-case-2-6-million/ Or the article below. Houston-Based One Step Diagnostic Agrees to Settle False Claims Act Case for $2.6 Million Houston-based One Step Diagnostic, which operates several medical imaging diagnostic centers around Houston, Texas, has agreed to pay $2.6 million to the federal government in order to settle claims it engaged in unlawful kickbacks and inappropriate financial relationships in violation of the False Claims Act and federal Stark Law. The Department of Justice, in keeping with its mission to eradicate costly healthcare fraud, announced the settlement on October 17, 2004, following a concerted effort by the Justice Department's Civil Division, the U.S. Attorney's Office for the Southern District of Texas, and the Department of Health and Human Services - Office of Inspector General. Details of allegations against One Step Diagnostic  Doctors, medical corporations, hospitals, and any other party to a medical transaction are prohibited from engaging in any sort of kickback plan if, in so doing, Medicare and Medicaid patients would be treated by parties to the agreement. In other words, any submission for reimbursement to Medicare or Medicaid for any medical treatment derived as a result of a kickback arrangement is considered a false claim and is therefore subject to possible liability under the False Claims Act. In the case against One Step Diagnostic, the Department of Justice and three unidentified relators asserted that two of One Step's centers had executed "sham consulting and medical director agreements" with doctors in exchange for those doctors' promise to exclusively refer patients to the centers for diagnostic imaging and other services. In addition, another One Step Diagnostic center agreed to pay a separate sum of $1.5 million to settle allegations it also engaged in "improper" financial relationships with doctors willing to send patients to any of its subsidiaries: Complete Imaging Solutions, LLC, doing business as Houston Diagnostics; Deerbrook Diagnostics & Imaging Center, LLC; Elite Diagnostic, Inc.; Galleria MRI & Diagnostic, LLC; Spring Imaging Center, Inc.; and West Houston MRI & Diagnostics, LLC. Alarmingly, these centers are alleged to have billed Medicare and Medicaid for services rendered under a physician provider number that had not authorized such billings and was not involved in the provision of the billed services whatsoever. Government's response According to Acting Assistant Attorney General Joyce R. Branda: "The Department of Justice has long-standing concerns about improper financial relationships between health care providers and their referral sources, because such relationships can alter a physician's judgment about the patient's true health care needs and drive up health care costs for everyone....In addition to yielding a recovery for taxpayers, this settlement should deter similar conduct in the future and help make health care more affordable." The U.S. Attorney working on the case also commented: "These settlements totaling more than $2.6 million represent the continuing commitment of our office in combating health care fraud....The U.S. takes these accusations seriously.  Working within the whistleblower laws, we will continue to bring these cases to public view where taxpayer money is being used improperly." Contact us to learn more Do you need a Whistleblower Lawyer or want to know more information about Qui Tam Law and your rights under the False Claims Act? There are three easy ways to contact our firm for a free, confidential evaluation with one of our whistleblower attorneys: Fill out the contact form on this page. Email quitam@bm.net Call (888) 647-9292 Your submission will be reviewed by a Berger Montague qui tam attorney and remain confidential. read more

Appointments on Saturday. No wait time. Friendly and professional staff. They made me feel so comfortable and before I knew my MRI was done.

My son hurt his knee in a track meet and One Step's staff worked us in quickly! They went above and beyond to make us feel comfortable from the front desk staff to the radiology technician. Were very informative and helpful. We would definitely return here and recommend to our friends and family. Thank you read more

My doctor recommended this place for an open MRI due to their high tech open MRI machine. I also had a series of X-rays done there as well. All of the staff from the front office staff to the technicians were welcoming and very pleasant to deal with. The technicians answered all of my questions and went beyond by explaining how the equipment functioned as well. I am a techie and find Imaging equipment fascinating. The staff at One Step Diagnostic was also very time conscious and on time win my imaging. They actually were ahead of schedule with me due to a cancellation in their schedule! All of the staff has a great sense of humor and do their best to make you feel at home, especially the two technicians that I dealt with. Thanks guys and gals, keep,up the great job! I would definitely recommend this place! read more

We all know the struggles we have been faced with COVID in full effect however, you could feel the friendliness and positive attitudes even if we were 6ft apart. Each member of the team was super helpful and when I had specific questions they didn't have the answers they were sure work on an answer before I left OR provide me a step-by-step to getting that info. This goes the same over the phone, too. Miss Cynthia was assigned to me for my MRI. Despite my limitations at the time, she was so polite and respectful and constantly making sure I was comfortable and just readily willing to help how she could. Miss Candy (the manager) was phenomenal! It's always nice to see a manager be a team player during a work day. I've been or other diagnostic spots, but the cleanliness of this facility was also exceptional. Great job, team! I hope I don't get injured but if I do I know I'll be in the right hands here!! read more

So bad, we have a appointment at 8:00 am, when we arrived there at 7:30 am,they told us it's 8:00pm, we weaken up at 5:00 am, and driven 2hours! I and my husband both heard it's 8:00 am! And I make sure twice! That's so so so terrible! read more

I called ahead to see if there was a waiting list. The employee asked what type of X-ray and I responded accordingly. I was told there was no one waiting for my type of X-ray. I was 5 minutes away from their sugarland location when I called. I waited over an hour patiently before going to the desk to inquire. Within 5 minutes I was called in. I was told the X-ray Technician was there the whole time that the front desk never did a push back till just then. That is why I sat and waited so long. The did not do their job in the beginning. read more

One stop diagnostic has very good staff and they complete your mri quickly. The problem comes in when you need to have the results sent to your doctor who needs them. They offered to give the results to me but it is not an process. I wish it could be better. I have no way of holding them accountable. read more

One Step Diagnostic is one of the most professional, cleanest and organized diagnostic Center I have ever been to. This location is extremely busy yet their wait time is never ridiculous. Every time I've been I have always been in and out. I would definitely recommend coming here. read more

The worst customer service ever! The waiting time is much longer that you expect to been seeing plus you if you requested your CD with plenty of time do not expect it to have it! The ladies at the front desk are more occupied on the personal issues that their customers. read more

I will never come back to this place ever again. From not calling you when their X-ray machine is down, to the very rude front desk staff, to making appointments and then asking you to wait longer bc the equipment is down again. I could not be more frustrated with their lack of customer service. All they have to do is pick up the phone and reschedule, but instead they let people drive there to either turn them away or move your appointment. Do not use this place! read more

My complaint about this place is that if you overpay and your insurance indicate that you did not owe that much they do not actively refund you your overpayment. Unless you know to request it they do not send back the money. That does not seem like fair business practice. So make sure you check your EOB and match it to how much you actually paid out-of-pocket. read more

My mother, Irma F, had a wonderful visit with Monica P. She had a CT scan and it was a very pleasant experience. Monica P. was very professional and informative. My mother has no complaints and will continue to come to One Step Diagnostic for her health needs. Thank you, Monica for providing such a wonderful experience for my mom. read more

This office is wonderful! All of the employees want you to have a good experience, including a quick and easy visit. My trip was super simple and everything went smoothly. I am so grateful for the workers being so helpful and sweet and, best of all, they accepted my insurance!! If I need to have more scans run, I'll definitely go back to One Step. read more

My mother in law came in for an MRI, and we spoke to a gentleman on the phone about her doing the MRI. He said that the schedule was booked but that he was going to work her in. I believe he said his name was Adam. Very pleased with the overall experience, and I will come here again. read more

Came here for my CT scan a week ago. The service was spot on! The front desk associates knew the answers to all my questions. The center was clean, well kept and organized. They also have comfy sofa's/chairs and an awesome coffee machine complimentary for you while you wait! Would definitely recommend to all my family/friends. read more

Unprofessional, I had an appointment and been waiting for over an hour, asked them multiple times when my turn. They keep letting walk-ins to go first and leaving me waiting. These people are racist, don't ever come here. read more

I was referred here from my physical therapist to get and MRI. I was the first appointment. I was 15 minutes early like they asked. First of all, the front desk people were extremely rude. They lost my ID then tried to claim I never gave it to them.. They then found it in the copier. Did not apologized to me for insisting I never gave it to them. I sat and waited AN HOUR past my set time. I went up several times after that. They insisted 20 more minutes every time. After 2 hours I was fed up and went back up for the last time. They could see I was beyond fed up "I had every right to be" they tried to be polite and say I could just reschedule. I said no there's no way I'd come back here. Waited 2 hours dealt with extremely rude receptionist and employees Mark my words... I will NEVER go back. read more

Who has hired the front desk lady ? She went through the stack of paper and told me she can't find my order only to went through the stack again to find my order stuck with another paper. Extremely inefficient and I don't know how you manage the front desk. I had the first appointment and I still sat for a long time before I could be helped. Never ever will recommend this place to anyone. read more