The staff was prompt and very professional. The technician was very nice and helpful!!read more

Warning: Avoid this facility if you need timely access to your medical records…read more I am a fully independent patient, yet this facility is currently withholding my diagnostic imaging results. Despite providing full payment and making multiple professional requests, they have refused to release the CD of my scans. This is not just a clerical issue--it is actively delaying my medical diagnosis and treatment. My referring physician cannot proceed without these records, yet the facility continues to block access to my own health data. If you value your health and want a provider that respects your legal right to your medical records, go elsewhere. Their refusal to provide results is unprofessional and dangerous to patient care.

Each and every time I've been there they're professionally and get you in and out. It's under new…read moremanagement now and it's even better! The staff are friendly, even hello you on the phone.

I would give 0 stars to this place if I could, I had my mammogram here, as usual , but this time…read morethey proceeds the billing some how that I ended up paying for out of network even when they are in the network. I called many times trying to understand what happened but no one gave me a reasonable answer and no one tried to help me either. So, No. I do not recommend this place!!!!

This place is easy to find. However, the patient's privacy is not well protected, especially when…read morethey ask for your diagnosis and symptoms within an earshot of others. Appointment was at 8:30, since the technician was running late, we got started an hour late. However, It went pretty fast after being seen. I'm not sore of that was a good or bad thing. Anyway, the location is convenient.

2nd trip to this facility this week due to lack of communication by scheduling dept. first trip…read more Second trip was even worse. Technician was very disrespectful and accusatory toward this patient as she did not know how to turn unit off. Has never needed to turn unit off. Continued to be rude. This facility was recommended by my physician as they stated that they knew how to work with unit. I have never had this level of disrespect from any provider. I am a patient person, but the behavior by this woman was totally incompetent and unacceptable. Will inform my physician of the service at this facility.

I took my mom here for an ultrasound and I must say, everyone was incredibly helpful and welcoming…read more From the ultra friendly front desk staff to the caring techs. Check-in was very easy. The wait to be called in wasn't too long, probably less than 10 mins. Then it took approx. 20-25 mins for the ultrasound to be completed. I felt like they really tried to make our experience as pleasant as possible. My mom got her results right away and check-out was a breeze. The waiting room is spacious and clean with ample seating. There's even a water filter dispenser in the corner of the room to fill up your water bottle. I also like how they texted and called to remind me of my mom's appointment. I highly recommend Solis as my experience with them for my mom has been excellent thus far. Note: The building is huge so there's a bit of walking involved since the office is located on the 2nd floor in the far corner. Use the elevator in the middle of the first floor.

Be Aware! Steer clear of this Company.... No follow-ups, No…read moreCall backs, No Referral Confirmations, No Initiativ from Employees, No Customer Service Support..... All initial contact with Solis is a nightmare. I can't speak for the Drs. I never had a chance to confirm an appt! I had specifics for Biopsies, and for the life of me just couldn't fulfill this appointment . If you Don't have the Front Line support, The Facility will not have success it requires. after 2 months of failed attempts going elsewhere!

I came here w It's a friend and he was told his time was…read morewrong the communication between employees didn't look good the lady at the front was very playful and was watching videos on her phone very bad for business I am still waiting here 30 minutes we haven't heard nothing no "they will be right with you " Didn't hear none of that glass this is not my doctor

My upright MRI was to be with extension and flexion of the lumbar, thoracic and cervical spine. I…read morewas in a seated position the entire MRI and was told my hair products was causing distortion of the cervical spine. The neurologist and orthopedic specialist stated the images were some of the worst they have seen and asked why there were no extensions and flexion images, as the were looking for cranial instability. Needless to say I wasted my copay of $150, because I now have to redo my MRI. The quality of care was fair, as a medical professional myself, I was not happy with the care.

This place could easily be located in a third world country. I have not received such…read moreunprofessional and down right ignorant treatment in years! Let's start with sub-substandard equipment, half the clinic is under construction and the encounters with staff screams job corp trainees with attitudes. PLEASE go elsewhere, not worth the excessive co-pay or horrendous staff encounters. If you aren't ill before you go, the stress is real.

I thought I'd save money by getting my CT scan here, but it ended up costing me more in every way…read more I paid out of pocket for a scan that came back "abnormal," which caused a lot of anxiety and stress. I then had to pay a significant additional amount to repeat the scans at the hospital, and those results came back normal. In the end, it was a frustrating experience that cost me time, money, and unnecessary worry.

My chiropractor referred me to this place for an MRI and I'm so glad she did! They are fast…read moreefficient and friendly. My tech was AMAZING!!!! He was so nice and really kept my nerves from getting bad, I don't like closed spaces. The whole process was faster than I thought. I'd definitely go back for future testing. ISSAGO!!

I just had a CT of the neck with IV contrast and I want to say this place knows what they are…read moredoing! From the call I received to schedule to the minute I walked out I encountered nothing but helpful kind humans :) Len started my IV and prepped me for the test and I didn't even feel the needle go in my vein! very very good at what he does! the whole team was awesome! they called me in advance to tell me how much I would need to pay and I even received a call to remind me to hydrate for the contrast. I know this is above and beyond! highly highly recommend!

I went to this location for steroid injections 3x over the course of 6 months…read more There were inconsistencies on when I heard from a nurse to schedule a time and receive preop instructions - sometimes it was days before; sometimes a day before. Overall, the staff was efficient and friendly. Augustine was my nurse all 3 times and her bedside manner was extremely empathetic and kind. She was very patient with me on my first visit as I was a little anxious about anesthesia. Eventhough I didnt get relief from the injections, the service and the facility were a standout.

Terrible service at One Step Diagnostic in Sugar Land. I called in July to book an appointment and…read morethe lady on the phone asked me to email them the referral. Months went by, I finally got a call to ask about my insurance information and make an appointment. The only thing that was done right was the location of my choice. Getting there was no problem but getting out to the freeway was a giant hassle. Because of the freeway exit closure, I had to drive to Richmond to make a U turn back to Houston. I wish they would post something about the traffic advisory. When I was at the examine room, the technician was so-so friendly. I wonder if she liked working there. After the test was completed, she ignored me and went to her computer working on the report. I was laying there like, what now. My chest was full of lubricant. She didn't even hand me a towel to wipe. I managed to get up and find paper towels to wipe it down. Next time, I'll try a different location.

EXCELLENT!! I had a second surgery on Tuesday October 7, 2025. Ofcourse, I was a nervous wreck…read more From the time I walked in, they were so nice! Thank you Doctor/ Anesthesia ( sorry forgot name, and my surgeon, Dr Manish Patel. Thank you to all of the nurses, Nita, Kathryn, Melissa, Angel, Giselle. If I forgot someone, I am so sorry! Yall we're so great, and they made me aware of the procedure, all of the moving parts throughout, and that I was comfortable. They called to check on me the very next day, and the day after. I was so grateful! I appreciate this place so much! Thank you to the whole staff for caring, and your kindness

I went in for a colonoscopy and all the staff was so kind and caring. I was so nervous but they…read morehelped me relax and feel safe in their care. Thank you to all the nurses who took care of me! hopefully I don't have to come back but I know where to go if needed.

I have always had a good experience. Not one of them have ever hurt me and it's always over before…read moreI know it. I get my blood drawn monthly.

I don't know who I had, she was an older lady, fair skin, dark hair, with strands of grey, and a…read morefew skin tags of her face and also had an accent. She drew blood from my arm and stuck the needle in a smaller vein instead of the bigger vein I usually get blood drawn from, and then moved the needle while it was already in so blood wasn't going into the vial efficiently, and it REALLY hurt. She didn't apply pressure right away after removing the needle. My veins in my arm are bruised and it's been a week and it still hurts. I would not recommend her. Unfortunately I did not catch her name but did provide some visuals. I called to complain and I'm pretty sure it was the same lady who took my blood. She told me there was nothing they can do about it. I am very upset. And I will NOT be coming back to this location. Be careful with this location, I do not know the experience of the phlebotomists they've hired. Unfortunately She ruined my experience of this place.