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    One Oak Medical

    5.0 (8 reviews)
    Closed 9:00 am - 5:00 pm
    Updated 2 months ago

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    Faisal Mahmood, MD

    Faisal Mahmood, MD

    5.0(5 reviews)
    0.5 mi

    This review is about Nikki Greone I am a new patient to Dr. Mahmood. I had an injury to my elbow…read morefrom a fall as well as a knee injury that has been going on for a while. I had to be scheduled for a nerve test and meet the sweetest women. Ms.Nikki Greone Im sure im not spelling her name correctly. But, she was so pleasant . She made sure to make my appointment at a time that was convenient for me and for my follow up as well. When I called because I was in pain Nikki showed genuine concern. She even checked up on me . Because of her kindness and care I will be returning to Dr. Mahmood office . I had previously decided not to return due to the last visit where I didn't feel seen or heard. But , after speaking to Nikki and feeling her care and concern I decided that if shes there I will give them another try. Nikki reminded me of a time when doctors cared about their patients. When they went the extra mile to show their concern. Now days its about numbers and how much insurance you have before you can even make an appointment. Nikki is a real asset to that office and will prove to be a diamond wherever she goes ,because she has a heart of concern that cannot be bought or taught . It's simply a part of who she is and the best part of that office. KEEP UP THE GOOD WORK NIKKI . YOUR WORK SPEAKS FOR ITSELF .

    I went to the office after running into Dr Mahmood at IHOP. I have a foot drop and the doc was…read morenice enough to tell me about a new AFO that would be useful for my drop. He gave me his card and I went to his office three weeks after and got a prescription for the new AFO. The office is in a very nice, clean and professional looking building. The staff is very polite and professional. Dr Mahmood is a very caring and professional doc who goes the extra step for his patients.

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    Faisal Mahmood, MD
    Faisal Mahmood, MD
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    New Jersey Orthopaedic Institute

    New Jersey Orthopaedic Institute

    1.0(2 reviews)
    1.7 mi

    Doctors are great, the rest of the staff atrocious. I had…read moreknee pain and the doctor prescribed a course of 3 injections that needed approval from my healthcare. After 8 weeks of nothing, I tried calling the office but got voicemail every time and despite leaving my name and number, they never responded. I called my healthcare who informed me they were waiting for the doctors office to respond for a new prescription. This went on for almost 6 months to finally get resolved and the healthcare approved it. I even attended the office, in person, on three occasions only to be told the person I needed to speak to wasn't available, but if you leave your name and number they will call you back, they never did Avoid this office at all costs

    If you are in a lot of pain and want a doctor or doctors office who will be very on top of your…read moresituation this is not the place. It's been over a week since I had an MRI done on my wrist. I had to call the Imaging center to get my own results and interpret them myself since my doctor nor his assistant never bothered to call me. I was originally told that it was faxed electronically and they hadn't received it yet. I am noticing that this is a pattern with this place. If you don't constantly chase them, things don't get done. The imaging center for example claimed they never received my paperwork while the doctors office claimed they had sent it. I swear I should be reimbursed my copay for the work I had to put in just to get my MRI done. I made sure to call Dr. Pierce's assistant Justin on Monday and let him know the imaging center had sent my results over to them at 7:30 am Saturday. They resent them on Monday and then resent them a second time per my request just to make sure they received them. I let Justin know that I am in A LOT of pain and was very nervous for the results so to please call me right away when they receive them. He claimed since it was an electronic fax it would take a little while to be put into the system. Had no idea it took a week... oh wait because it doesn't. By Wednesday I called the imaging center myself and they emailed me the results and guess what it came in right away !!! I had already had previous issues getting a pre authorization for my MRI. Since they were not on top of it, I had to call several times and let them know the imaging center never received my paperwork. Of course the imaging center tells me two days prior to my appointment that my insurance company denied my pre authorization. They told me they informed my doctor and were surprised no one from the office reached out to me. (I wasn't surprised) Doctors office never called to let me know. This is what led to me having to reschedule and have to suffer for another two weeks. The only positive thing I have to say is that Dr. Pierce called me back on a Saturday and immediately handled my pre authorization the following Monday. I'm really not sure whether it's the office staff or the doctor or both, but I have never in my life waited this long for an MRI result nor have I ever felt so ignored by a doctor or their staff. Needless to say I will be taking my results elsewhere. You lost a patient.

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    New Jersey Orthopaedic Institute - Experienced orthopaedic surgeons at New Jersey Orthopaedic Institute (NJOI) offer world-class treatment for orthopaedic probl...

    Experienced orthopaedic surgeons at New Jersey Orthopaedic Institute (NJOI) offer world-class treatment for orthopaedic probl...

    New Jersey Orthopaedic Institute - Experienced orthopaedic surgeons at New Jersey Orthopaedic Institute (NJOI) offer world-class treatment for orthopaedic probl...

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    Experienced orthopaedic surgeons at New Jersey Orthopaedic Institute (NJOI) offer world-class treatment for orthopaedic probl...

    One Oak Medical - spinesurgeons - Updated July 2026

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