I can't say enough positive things about this care home. They saved my mom's life. She had been…read morein Bethany Village, and my siblings and I are very thankful she is no longer a "drooling zombie" there. She's thriving at the Carlyle House where she gets personalized care and therapy rather than just drugs and impatient nurses. THANK YOU to Bryan and his entire staff for the past couple wonderful years!

I can't speak for there for care of the elderly. They likely do a great job but as for community…read morerelations they have been very negligent. Their construction rubble and some scattered trash by their dumpster has been pushed up against my back yard chain link fence and Fairmont High School's fence for over a year, a real eyesore! After many calls, there were promises to clean it up and landscape time and time again and still little to no action. I had to resort to installing a wooden fence to block out the view! I will post pictures soon and will update if there is any progress.

Poor therapist are top notch. Nursing staff all have the not my job mentally rather than trying to…read morebe helpful to patients. With the exception of DJ who o was awesome and thankfully so because I would not let the so called nurse.i could not get her name because they knew that I recommend she be fired.

The staff is mostly okay, all overworked, a few that are downright neglectful. The doctor, on the…read moreother hand, should give up his license. It's clear he doesn't care about the patients, only the income they generate for him. Pain medications are routinely NOT prescribed, because he doesn't believe in pain that needs more than a 500mg acetaminophen. Labs are delayed, even when it's potentially life- altering. Hospital visits don't happen because he doesn't get paid if the patient isn't under his immediate care. He let my parent die by ignoring a serious infection and not sending them to the hospital, then lied and said it got to bad too quick for him to do anything but recommend hospice. He never spoke to the family, barely saw the patient, and we had to get all our information from the nurses. Dr Robert Hunter - Are you that cruel, or just that incompetent? Regardless, I will tell everyone I know what you are really like.

Just moved my grandmother here and can already tell it will be much better for her living here than…read moreher last location which will remain nameless. Her room is very large and it also has a sitting area and a small kitchenette. The bathroom is large enough for her and her walker which was a problem at her last location. The staff here were beyond helpful and made my grandma feel welcome the second she walked in the door for the first time. The staff to resident ratio is great here too, so my gma won't get lost in the crowd and she'll actually be cared about on a more personal level. The meals are freshly cooked and the place is kept very clean. They have a lovely rescued dog that lives on site named Ollie who greeted my gma with a very cheerful tail wag and wiggle. So far I think my gma loves the place.

I just hung up the phone after speaking to one of their sales specialist ! Boy , am I impressed !…read moreNo COVID ,NO AGENCY Staffing - unlike all the other buildings we have looked at in the area . Pricing is comparable , but they did have some "EXTRAS"- Chef prepared meals,a gero-psychiatrist available and visiting community ,MD managing and visiting the community weekly , and an activity schedule that is unmatched !! Also ,their best kept secret is a beautiful well manicured courtyard Mom can have access to at any time . Longevity of management - is unheard of in healthcare (Greater than 2 yrs ) ! We are looking at next steps with impressive community .

Symphony wants docile patients. If your loved one is ultra-docile and you like them that way,…read moreyou'll do okay. Six months mine there eroded my hubby's poor self esteem and increased his anxiety. My husband started out fairly docile. A nurse (who documented this in her nursing notes) came into his room at night while he was sleeping to clean between his toes! When this toe-cleaning woke him up, he only yelled at her to get the hell out of his room! An Alzheimer's resident climbed into his bed with him and wouldn't get out of the bed. My husband only told him he had to leave! Alzheimer's patients often wandered in and out of his room. His so-called "apartment" was never truly private. We had to teach aides to knock so they wouldn't come upon me lying on his bed with him (clothed) having hugs. My husband - whose memory problems come from traumatic brain injuries, not Alzheimer's - started out so docile, staff was able to put dead hearing aids in his ears and he did not complain, although the devices blocked what hearing he does have. He would later pull them out. Workers kept putting the hearing aids back in without asking if the things worked. Staff was creating an adversarial relationship with an impaired person, making him feel like a sack of potatoes. He acted out - screaming a lot when he had to wait for his (delicious) food. Then he began to fall a lot. Finally Southview Hospital admitted him for a UTI and sepsis. Did Symphony say, "We're sorry - this was bad behavior related to UTI." No. Staff continued putting his dead hearing aids in and he kept ripping them out. As he got more frustrated, they asked me what they should. I said the obvious: "Ask him???" From the beginning I was told, "Our people have been trained to work with the dementia population. They won't have any trouble." (I later learned they sometimes hire workers off the street.) The Patients Bill of Rights (a federal document), created so the individual won't feel bullied or violated, says a patient can refuse care. Workers are then supposed to go away and come back. With good care, an aide says, "May I pull this down? Is it okay for me to wipe you?" Hubby never knew if his caregiver would be a bully or someone who treated him like his knew his own name, so he just hated all of them - and felt hated. Then he stopped getting along with even the good ones. One aide persisted and persisted in changing him. He protested. She "ignored" him (her words). He protested. She persisted. He hit her. She kept chatting with him and later told others she had no need for medical care. But when the Director of Nursing learned she'd been "assaulted," Symphony brought in the police and filed a police report. They tried to stop me from learning the details of what had occurred, as if hubby had arbitrarily and spontaneously assaulted this aide. The police report, which I later got, showed, in her handwriting, this occurred after he made it clear he did not want care and she "ignored" his repeated protests. During a care conference, I suggested the hearing aid issue may have contributed to what happened. The administrator roared, "His hearing aids had nothing to do with him 'punching' (the aide)!" They put him on a psychotropic drug. He could barely see his own feet or string together a paragraph, but he wasn't yelling or screaming! I got him off the drug when I could. I want him human and real. I want him to be able to think. When I asked the Director of Nursing to have aides speak to him more respectfully ("May I...") or to help him brush his teeth daily, I was informed that it's difficult to get aides to do something if you're not watching them. End of discussion. Hubby was hauled off to the ER repeatedly for behaviors. Several Southview ER professionals said Symphony had a pattern of "dumping" dementia patients on the ER for dementia behaviors because they didn't know how to deal with dementia patients. One day after I left my purse in hubby's room, a nurse brought me my wallet - keys and credit cards etc in it. An Alzheimer's resident was found with it. No one ever asked me if I wanted to file a police report. Since Symphony is only an assisted living facility, it is not listed at the Medicare.gov website, where ratings are assigned to Medicare eligible facilities. There is no outside agency monitoring the treatment of this fragile population. The website implies that they have religious services on Sundays. Symphony does not have any kind of religious services on Sundays. About the bill: the law says I have a right to know what I'm paying for. I tried to get an answer about this after they jacked up my bill by $1,200 per month after hubby "assaulted" the aide. They sent me generic information that didn't answer my question. After repeated attempts at clarifying where my money had gone, I gave up. Symphony makes up rules on what they have to do.

St Leonard CHI Living Community, there are not enough words to describe how happy we are with this…read morecommunity! We placed my mother, who has dementia, in traditional assisted living in April, 2020, during Covid. Before welcoming her with open arms, they had her room all set up with her personal belongings so she would feel at home when she arrived. Our deep gratitude goes to Nikki Vawter for this. She is an absolute Angel! The nursing and caregiver staff are absolutely amazing, warm and giving! During Covid she was kept safe and continually tested. Also during Covid, Nikki was able to FaceTime with mom's children as we were not able to visit at the time. Mom is so happy and content. She is a life long faithful Catholic and a social butterfly! She is able to go to the beautiful church any time she wants, as well as socialize with the other residents. And she loves the numerous activities! We very highly recommend this facility for any senior needs, from independent living to nursing home care!

I've visited St. Leonard multiple times over the last 5+ years. The campus is beautiful and the…read moreresidents and staff always approached to welcome me. In striking up conversations with them, I heard plenty of unsolicited positives--lots of on-site activities and off-campus trips for residents, a beautiful wellness center with a pool, restaurant-quality food, well-maintained grounds and flowers, good employee benefits and great co-workers, and very helpful staff that put residents' care first. If I were looking for independent or assisted living, I'd sell my home move there in a heartbeat! Kudos to St. Leonard's entire team for making everyone feel so welcomed.

Nice facility. Lots of recreation opportunities. Some good caring people…read more Unfortunately some are not. Great concerns about medical care, response time, and followup.

From the owner: p10 Wilmington Place is a unique community made up of Independent Living, Assisted Living and…read moreMemory Care apartments. We offer more than two dozen floor plans which allows you to find the perfect fit for you or a loved one, and our apartments are twice the size of most other retirement communities. Our residents enjoy exciting activities and outings as well as our two indoor cinemas complete with popcorn. Those in our community enjoy delicious meals from our award-winning chef daily. Our family owned community has been providing an affordable, safe, caring and supportive lifestyle for seniors for nearly 30 years. Come visit us to see how you can be part of our wonderful neighborhood.. We are also pet-friendly. /p