Horrible. We live in north Park Hill and dry cleaning options are pretty limited so we have taken things here over the last few years. We have never been thrilled with this place but today was the last straw.
Last fall I took my summer comforter to get cleaned to be put away for the winter and they washed it in a machine (since it is not down) and a some of the pattern got worn off. I wasn't thrilled but didn't look until I got home so there was nothing I could do. I put it back on my bed two weeks ago and our puppy peed on it. I took it in to them again, explained what was on it, that it is delicate and not down but is dry clean only. They said I could pick up on Thursday (dropping of off at 9am Saturday morning). I went to pick it up this morning and they couldn't find it! The lady had a million excuses like maybe the new girl took our request but it was the same lady. She called someone and then came and told us it had tons of stains so that is what was taking so long. I knew that was not true since it was on our bed one week and there was only dog pee. She said we could come get it at 4 though. No apology or anything.
When we got back at 4 they had it but she said there was hair all over it so they cjatbed me an extra $10 for hair removal. I was so irritated so she said they could cit that charge down to $5 and she was sorry no one explained that to me, but I reminded her that she was the one who took our request. $48 dollars later and frustrated I'm just going to take stuff by my office from now on. Bummer.
Also, my boyfriend always asks for easy starch but his shirts come back like cardboard. read more