Pros:
Grounds are kept up for the most part.
Lake is beautiful with swings, hammocks around the perimeter to enjoy.
Apartment building exterior visually appealing.
Cons:
Management staff needs to be replaced. Community Manager Dee Dee is rude, condescending, makes excuses for staff failures, including her own. Leasing Manager Michele struggled to get accurate lease paperwork to sign in a timely manner. Took her over a week to send the lease via email to sign. Mistakes on actual rent base price caused confusion as to what the monthly payment would actually be. On day of move-in we tried to pick up the keys when the office opens at 9am and was told office staff needed 15 minutes after 9 to prepare. Apparently preparing the day prior was too much. Our first maintenance request did not adhere to our instructions of being present in the home, maintenance entered our home without permission. When brought to Dee Dee's attention she said maintenance did not read the work order and she has 300+ units to try and keep up with.
Upon move in we had several issues with our apartment. Light bulbs in multiple rooms were burnt out and not replaced. Previous tenants underwear and socks were left in both washer and dryer. Crumbs and dirt was left in between appliances. Visible patchwork on walls, not painted over. Previous tenants pet hair left on screened in porch. Uncertain if carpets in bedrooms were shampooed, especially since it is apparent previous tenant had a pet due to all the hair left behind. Dee Dee made a comment that they were in the day before we moved in cleaning the apartment. Needless to say turnover was visibly rushed especially in the era of covid it is unacceptable. Dee Dee uses the excuse of being understaffed and having too many apartments in the community for every mistake.
This community has Valet Trash, $28 per month, non-negotiable. Trash cans are kept outside apartment doors 24/7 leading to a stinky, messy breezeway. Nothing like coming home and seeing your neighbors trash bag thrown on the floor and rotting for a premium monthly price. Rules around Valet Trash (time when your trash can is allowed to be put out and needs to be taken back in) are not enforced by management.
Breezeways haven't been cleaned in what looks like years. Bugs and nests, grass clippings, dirt, other droppings from garbage, food particles ect. Great for living near water and the woods which already attracts bugs. Managements excuse is they are understaffed to clean.
Walls are paper-thin. Absolutely zero sound proofing. We can hear neighbors coughing and having conversations. You can hear kids playing in the courtyard from a bedroom. Every time someone comes up or down the stairs it's a booming noise that feels like the bedroom is shaking. Refrigerator is extremely small, feels like it should be in a studio. Low flow showers. Doors are fake wood. Cabinets get away from you when closing because they are light and cheap. Overall poor construction.
Tenants with pets struggle to comply with picking up after their responsibilities. Turds rotting in grassy areas, wood chipped areas and sidewalks.
This apartment complex is supposed to be "The Best of Bluffton", surely Bluffton has something better than this. read more