I don't yelp often. It has to be something really great or the opposite to have me post and sadly it is for that reason today. I did wait a few days to calm down enough to be somewhat rational, but boy was I pissed. I wanted to like this place, I really did. And honesty, while I am picky about my hair, I am also extremely patient as it has been done by students at a beauty school for years. But then Covid came.
So, after being locked in for 4 months, with 5 months of unruly hair, I had to try something. I made an appointment for a haircut. That first appointment was not so bad. Ms. M did a lot of pushing of their product line, one I had never heard of, but at least my hair seemed to have some shape back. But after two weeks, my hair was still unruly. With birthday fast approaching, I figured I would get a more extreme style, a pixie cut. I also was interested in a shine product that was touted on my first visit, so, I made a second appointment again with Ms. M. This visit was the stuff of nightmares. To start off, she and the shop manager completely disregarded my request to lighten the roots and add the much talked about shine product. Instead insisting that they needed to add purple to tone down some yellow that they saw. The were repeatedly asked if the results would be platinum white, and I was assured it would look fine. While the "treatment" was processing. I had to sit and listen to what was extremely inappropriate "music". With MF and F bombs the big N bomb being dropped as well as other not appropriate in a spa environment. Ms. M joked about how it was inappropriate, but neither of the two staff members saw the need to change it. Again, I'm a big girl and have heard all of that and more, but it adds to the overwhelming lack of customer concern.
Now, the "treatment" is washed off and the hair cut is done. It was done at the speed of a first year student (like I'm used to) and Ms. M did not seem comfortable while making the cut. Blow dry time. My two requests are always as curly as possible and lots of volume. Neither occurred. As she was blow drying, I began to see streaks of silver gray.,. Not White! I was told repeatedly that it was the glaze they used "mother of pearl" and would wash out in a few shampoos. At this point I must mention, that unlike a lot of salons, this one is somewhat dark in a goth sort of way, so I could not see the true color. As I checked out the owner, made the comment that it was different but not too many people will notice, (and the emperor's new clothes were spectacular). I got home and looked in the mirror in true white light and discovered that my bright white hair had been turned steel gray. Boy was I pissed! I grabbed my clarifying shampoo and went to work. End result, I now had gray hair with a green cast. It took two hours in another salon the next day, my birthday, to repair the damage and correct what should have been a simple haircut.
I can tolerate many things. I have had lots of not quite great cuts and or errors with my hair. But each has come with an apology that it was not quite what I wanted. NEVER have I been out right lied to. If they don't know the difference between gray and white, they either need to invest in some real lights for the shop, or stop coloring hair.
If your hair can handle Hair Cuttery, go there instead. If you need a professional stylist, go anywhere else but here. read more