My review would actually be 3 1/2 if it were an option, I can't extend to 4, but a 3 is TOO low…read more Just an FYI. Have visited the hotel numerous times over the years, always liked it. It's clean, modern and their casino is nice, spaced out well and pleasant. Finally stayed there last week for 5 night. Had a nice stay, just a few issues. I'll details below. I stayed at the Hilton!!
1) Property: Modern, clean, spaced nicely and impressive to walk through, it has a great feel to it.
2) Casino: Very nice, well laid out, plenty of variety, also clean and updated. No sense of age here. I do enjoy it.
3) Service: Here is where there are some issues, check in, and players club reps are awesome, but some of the servers in their bars/lounges leave a bit to be desired. I did separate reviews on 2 of them, read for more detail. This could use improvement.
4) Rooms: Stayed in the Hilton side, had a nice South Strip view on the 52nd floor, def nice. Rooms are OK, about 400 sq feet. Nicely detailed, not elegant but workable and fine. Bed not super comfortable. Nice TV and storage areas. Safe is hidden in drawer, def OK. Bathroom is quite nice, big shower with tiled floors and a seat. Decent. They do offer communal body products, not my fav thing. I prefer having separates, but, it was ok. In general I liked the room, it was quiet, but the resort was empty. And I do like the fact that to use the elevators and reach the room, you have the TAP your key to go up. Nice touch. No Private security at elevators though..I wish they had that. Extra security is always a benefit.
5) Pool: Absolutely gorgeous, one of the 3 best in Vegas, IMHO. I think here, The Wynn and Fountainbleau have the best pool, by far. If pools are your thing, these are the places to go. Yes, all 3 are North Strip, but hey, what's the issue? Lots of plants, trees, shrubs to provide some comfort. Cabanas available, also a few bars, and a lovely infinity pool. I was mighty impressed. And a lovely cocktail server named Carmen who was a delight!! She shined. I would def be recommending this!! This would get 5 stars!!
I did not find time to dine at the hotel, so I can't speak for the restaurants, perhaps in future. But here is where RW needs work and this was major.
1) Lounge Services: As mentioned earlier, they need to do better, it's efficient but lackluster. Not special and it should be in a resort that wants to pride itself as luxury. Improvement required.
2) Housekeeping: Here is why I can't go to a 4, this was quite bad. The room did appear clean, however, I could feel materials on the floors, and this never changed any of the 5 days, I felt crumbs and such, as if it was never vacummed. I do not think it was. Now the beds were made well, the bathroom clean, but those crumbs on the floor, even noticeable to the eye are an issue. 1 day is one thing, but for 5 straight days, that's bad. Also one day I had finished a drink, and left my glass on the window side table. When I returned later, the glass was still there, untouched. A dirty glass in full view and left sitting there exactly where I left it. Again, this is truly bad!! Here is where management needs to step in, this was my biggest complaint about this otherwise, very good property. This made me sad. I could not even authorize myself to leave a tip for the poor service.
I also did not rent a car this time, so have 0 experience with the garage although it is a walk from the back of the property, as is the Rideshare options. Not over far, but I'd say a 5-10 minute walk.
So in conclusion, what do I think, would I stay again, ABSOLUTELY!! I did enjoy myself, there were so many GOOD things, but for the few BAD things really brought this down. As I say, I'd give this a 3 1/2 if it were an option, but it's not a 4 as of yet. Perhaps on a new visit, improvements will occur and then I can have a chance to readjust my rating.
Plus if you love Wynn/Encore or Fountainbleau, they are a 5 min walk. Great for the North Strip area. Continued success wished. Just fix a few things.