I was towed without my consent on Saturday June 24th while at the gym at this location. The tow company states that I was not at the gym, but they never came inside the gym to check if I was there. When calling the number of "On Time Towing" (As listed on the sign in the parking lot to Anytime Fitness,) one is met with a voicemail which informs the caller that the tow company is closed for the weekend. The tow company will send a text message asking for vehicle information, but for some reason is hesitant to simply acknowledge if they indeed have the vehicle in question (Deferring instead to text "I gave you a rate to retrieve the vehicle, I would not do this unless I have it.")
As one may imagine, when a vehicle is towed without one's consent, the vehicle owner would simply like assurance that the vehicle has been towed and has not been stolen. A tall ask for the female worker who is monitoring the company phone.
Upon retrieval of the vehicle during normal business hours, the female worker will stay behind a window which is covered with bar grating and share the tow paperwork with the vehicle owner. When asked for supporting documentation (Per state guidelines) which show:
A. What repositioning equipment was used to validate the up charge of towing? On Time rep declined to share any supporting photos of the vehicle with positioning equipment or dollies for my records. Instead, the female decided to quickly flip through a tablet that was behind the window with bar grating. My request for a copy was denied.
B. The source used to determine the fuel surcharge that was invoiced for the tow. The female highlighted a line item from a fuel surcharge table to show which % was invoiced, but would not disclose what source of information this decision (Current average cost of diesel in the Gulf Coast area) originated from.
C. Receipts for fees paid to file an ORSV notice. Per state guideline, the MAXIMUM fee is $29 for in state notifications (This is what was invoiced,) and all costs must be documented with receipts which shall be made available to the vehicle owner. This request was denied and I was simply given a report which does not list any costs.
Upon performing a walk around of my vehicle, I witnessed at least 8 nails on the ground in the ~ 30 linear feet from the gate to where the car was parked. As a courtesy to vehicle owners who did not choose On Time for their services, one would appreciate if this company had consideration for the tires of others vehicles and cleaned up the metal debris within their lot. I mentioned this and the female stated " Oh, so you saying you have nails in your tires now?!?"
The driver side door (Window gasket) is visibly damaged and will now be unable to stop water from pouring into the door panel. The damage to the seal is consistent with a slim Jim used to unlock a locked car door from the outside. When I asked the female to document a complaint, I was informed that the complaint is documented and someone will call me to discuss. I asked how was the complaint being documented and I would like a written copy for my records but was denied. It was at this time that I was told (And shown behind the window with the bar grating) that I was being recorded on, what appears to be, a microphone sitting on the window seal without my consent. For context, there are no signs on the trailer which notify individuals that they are consenting themselves to being recorded by the business. With no other choice, I had to self document the damage to my vehicle in order to file a civil complaint against the business. I asked the female if she would like to document the damage herself to pass on to the business owner, but she declined and stated "Why would I, you already took all the pictures."
To summarize, I was belittled and chastised for asking for the supporting documentation that is required to be made available to the vehicle owner per state guidelines. I was denied this documentation and called names such as "Mr Tow yard owner" and "Mr Lawyer." I was told to file a complaint with the state. read more