I'm a huge fan of these shoes and have now purchased three from the store. My last pair of Cloud x4 started to squeak all of the time. It's noticeable that I can't wear them out of the house so I called to see if I could possibly exchange or if they knew what the problem was. Was informed they could only process warranties on their website. The warranty process involved providing proof of purchase with a receipt, but I do not keep paper copies for shoes. I used my email address for the receipt when I made the store purchases, but could not locate it. I called it store to see if they can help. Identify my order. After waiting online for 10 minutes the phone hung up upon. Contacted customer service via online chat and they were completely useless saying I had to go back to the store to get a receipt. I will probably just get these shoes from Nordstrom because they put a high value on customer support. This store does not.
BTW - after a few Google searches, I found that the squeaking shoes is a common occurrence with some of these models for some people. Very aggravating. read more