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    Omega Mapping Services

    5.0 (1 review)
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    7 years ago

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    People searched for Funeral Services & Cemeteries 184 times last month within 15 miles of this business.

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    Parkhill Cemetery - Monument leaning back towards creek, see rip rap rock as a fix for erosions control!!

    Parkhill Cemetery

    (8 reviews)

    A total lack of respect for your loved ones, I say that simply because they cant seem to handle the…read morebasic of request. They have repeatedly failed to secure a monument that fell over due to the creek washing out the area behind my families plot. They simply put rip rap rock where the creek eroded the wall and did not actually fixed the problem, in fact its starting to fall over again. I have been dealing with them for 5 + years and still haven't fixed the problem, my Parents dealt with this prior to their passing. Spoke with them again today and still have the same "Ill have it fixed and taken care of tomorrow, told him, the "General Manager" cant do tomorrow were burying my Brother? They did offer to move the family plot but to locations that did not fit the needs that my Parents selected. Just in case some one may wonder its an "act of God" doesn't apply folks, they knew the creek was there, they knew about erosion, they knew that selling a plot at a curve at a creek is a focal point of erosion, especially in severe weather. They want to move the monument forward a few feet which will place the monument over the heads of my family and is not what was agreed upon! A total lack of respect of the deceased and their family! Dignity should start with the perpetual care of a families plot!

    Wow! What an absolute lack of respect for grieving loved ones, and poor timing. When we scheduled…read moremy mother-in law's funeral the week prior, the person we were dealing with was sweet and caring. She asked if we could meet the week after the funeral to basically what I assumed was an after-action review (what went right/wrong, could be improved upon). Unfortunately, her grandmother passed away the previous weekend, so she wasn't there. We were, however, directed to another lady, who seemed to be "training" a new employee. At any rate, what was supposed to be a meeting about how the funeral went (or so I thought) turned out to be a sales pitch to my wife and I to purchase our own burial plots. When I explained that I was a veteran, and would be buried in a National Cemetery, it was like I was talking to deaf ears. I kept being told, "We can lock you in at today's rates. As you just saw, funerals are expensive, and they're only going to continue to increase." We had just buried my wife's mother two days prior! You can and must do much better!

    Fredericks-Dean Funeral Home

    Fredericks-Dean Funeral Home

    (4 reviews)

    My husband passed a year ago this past November. It's taken me this long to think about my review…read moreinstead of reacting in the moment. When selecting a funeral home I selected this one mainly because my hubby wished to be cremated and the crematory was on site. In our meeting, I was highly disappointed in the behavior of the director for several reasons. First, when I mentioned I had read all about cremations on google, his comment was that's where I made a mistake. Not only was that not called for but so very untrue. I learned so many things I did not know. I was as able to ask to see my husband which I did. He seemed surprised but let me. Then his cell phone rang and he proceeded to carry on a conversation with his wife when he should have said I'll have to call you back. Instead they talked about lunch. I ask if he needed to excuse himself. I ask to see the crematory for the purpose of cleanliness. He did take me down to it but also proceeded to take the clipboard off the wall to show me how they log who's in there and I knew this from google. You could see the clipboard so no need to remove it to the point I could read the persons name. He proceeded to open the crematory itself after I ask him please not to knowing someone's remains were in there. At that point I was absolutely devastated thinking to myself what would their family think along with the invasion of privacy. I went home thinking very hard if I wanted to have my husband picked up and taken somewhere else. I chose to stay there and discuss my concerns afterward and we did. You also have the right to view the cremation process and take part in process. I elected to see my hubby's care until the end and my son and the crematorium placed him up on the roller and I pushed the crematory button to start the process. Something I still do not regret. The crematorium assured me it would not be opened until his remains were removed. When I picked up his remains they were in a black box where the lid did not even fit securely. It kept coming off. It had to be taped shut. I special ordered his urn so I elected to move him over myself at home once it came in. I will say the response time to the Bethany House was incredible. And he was able to get the casket I picked out from Montgomery before the next morning and my husband looked at peace in it. I was very satisfied with the great job they did preparing him. And the director did apologize although he also made excuses along the way. So off to a rocky start but all worked out in the end. A year ago I would have rated them a 1. I do think this is probably an amazing place. Everyone else couldn't have been more respectful. Hopefully the director and his wife learned a few things during my journey.

    Having worked in the funeral home industry for a number of years, I can not believe how my family…read morewas treated during this horrible time in our lives. For example, during our arrangement meeting, the owner felt that it was acceptable to take a call from his wife to discuss lunch plans. I cannot recommend making arrangements for your loved one here.

    Vance Brooks Funeral Home

    Vance Brooks Funeral Home

    (2 reviews)

    We had an unexpected death in the family and had no savings or resources to pay for a funeral and…read moreburial costs. We asked if we could work out a monthly payment plan but they said no. I'm a recent college grad with no credit. I offered to show proof and references of rent, utilities, etc. that were always paid on time but they still said no. Maybe they've been stuck with non-payers before. Or maybe they just didn't need my business that bad. Oh well, let's just say I was not impressed with their "dedication to do all we can for the bereaved and help them cope with the loss of a loved one by providing a professional, caring, understanding and compassionate response to their needs. " If you pre-arrange a funeral (can't do that with a young person's unexpected death) or if you can pay cash, maybe they do a fine job.

    One never really contemplates the process of burying a loved one until ...it just happens. To say…read morethe least, it is a roller coaster of emotions ranging from visceral sentiment and grief to disbelief to concern that things need to be as perfect as possible to 'lessen a loss.' So it was with my family and from the moment we started this process, everyone at Vance was so kind, gentle, and respectful from Vickie, at the front desk whose compassion, communication, and attentiveness to our every need was immeasurable ... to Dan, the director who was able to maneuver adjustments without misstep. Until I had to personally experience this heartache, those qualities and characteristics of those positions were unnoticed. In our experience, I can't think of anything that Vance could have done to make such a painful situation any better. Thank you so much for your professionalism!!! Carla Bader-Henderson

    Omega Mapping Services - funeralservices - Updated May 2026

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