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    Recommended Reviews - Cox Funeral Home

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    2 years ago

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    Higgins Funeral Homes

    Higgins Funeral Homes

    (3 reviews)

    I have come to this location to say good-by to more than one person, so when I had an issue they…read moretook care of it, and I was satisfied with the result. The structure and ambiance are lovely- closing the door during ceremonies should be priority, not gaining more business at the risk of disrespecting who you are doing business with at the moment. Aside from a reluctant (therefore satisfying) apology, my experience was as peaceful as one could expect given the circumstances and one professional bad apple.

    If I could give this place zero stars I would. First let me just say my first contact was with a…read moregentleman on the phone who was compassionate, understanding and very considerate. However, the next day I suspect my case was assigned to a lady that was very rude, inconsiderate, harassing and had very bad manners. My father passed away, we called Higgins, and they came to pick him up. the lady and gentleman that came were very compassionate and nice, we thought he was in good hands. As we were grieving and very disturbed and hurt by his death. At 8am the very next day we started to get what will turn out to be a very bad decision with each and every subsequent conversation. The lady (thats putting it nicely) started immediately asking about where is he going to be buried, insurance, type of service, information for his death certificate. Mind you this is 8am they picked him up after 9 pm the previous night. We told her we do not know where the burial will be as we have not had a chance to call around and price it. Also we needed to get all the information she was requesting and call her back. She called back 1 hour later and asked almost demanding the information. How can we possibly know where to bury him if we have not paid for and secured a resting home for him. So we told her we will call her back and I kid you not, she kept calling us repeatedly. We asked her about services and would it be possible to have a viewing and then have him transported to the mortuary for burial. Due to covid-19 we were planning to not have more than 20 people however not all at the same time and not more than 10 with facemask and 6 ft apart for 5 mins as they say goodbye. They have a service package that allow for 2 hour viewing slot. She told us no, it can only be 9 people plus one of their staff, and there were no in and out and she would lock the doors so the 9 can't leave and no one else can get in. unacceptable and locking someone in you establishment against their will is kidnapping. Also over the course of 3 days we received multiple harassing calls for burial location, and after we supplied all the information for his death certificate, the information was asked for again. So we found and secured a mortuary 1 week after his death. We told them our plight with Higgins and they told us they could assist use. they were very professional and accommodating. When you are spending $32000 cash, you expect to be serviced with respect and understanding in situations were someone lost someone they love. When we told her we will be moving him to the mortuary which had a chapel that will accommodate the 20 of us and with space to allow 6 ft apart and with masks on she stated we will need to pay for transportation and it will be expensive. I don't care how much it will cost, we will get him a from your establishment. Once she was told this she stated she will not be having that and she will be leaving as the officiary. Well good riddance. Well the other mortuary/chapel service asked her for the information for his death certificate she said she did not have it. The other mortuary had to call the manager there to get it. We over heard the conversation between her and them and from what we heard she was rude to them. We had our nice "Service" and released doves, buried him in a mausoleum, No traditional services but a viewing and quite time, no more than 45 mins. Viewed his placement in the wall all while being 6ft apart outside in the beautiful sun surrounded by blossoming trees and flowers. with no help from Higgins which is supposed to be their job.

    Fredericks-Dean Funeral Home

    Fredericks-Dean Funeral Home

    (4 reviews)

    My husband passed a year ago this past November. It's taken me this long to think about my review…read moreinstead of reacting in the moment. When selecting a funeral home I selected this one mainly because my hubby wished to be cremated and the crematory was on site. In our meeting, I was highly disappointed in the behavior of the director for several reasons. First, when I mentioned I had read all about cremations on google, his comment was that's where I made a mistake. Not only was that not called for but so very untrue. I learned so many things I did not know. I was as able to ask to see my husband which I did. He seemed surprised but let me. Then his cell phone rang and he proceeded to carry on a conversation with his wife when he should have said I'll have to call you back. Instead they talked about lunch. I ask if he needed to excuse himself. I ask to see the crematory for the purpose of cleanliness. He did take me down to it but also proceeded to take the clipboard off the wall to show me how they log who's in there and I knew this from google. You could see the clipboard so no need to remove it to the point I could read the persons name. He proceeded to open the crematory itself after I ask him please not to knowing someone's remains were in there. At that point I was absolutely devastated thinking to myself what would their family think along with the invasion of privacy. I went home thinking very hard if I wanted to have my husband picked up and taken somewhere else. I chose to stay there and discuss my concerns afterward and we did. You also have the right to view the cremation process and take part in process. I elected to see my hubby's care until the end and my son and the crematorium placed him up on the roller and I pushed the crematory button to start the process. Something I still do not regret. The crematorium assured me it would not be opened until his remains were removed. When I picked up his remains they were in a black box where the lid did not even fit securely. It kept coming off. It had to be taped shut. I special ordered his urn so I elected to move him over myself at home once it came in. I will say the response time to the Bethany House was incredible. And he was able to get the casket I picked out from Montgomery before the next morning and my husband looked at peace in it. I was very satisfied with the great job they did preparing him. And the director did apologize although he also made excuses along the way. So off to a rocky start but all worked out in the end. A year ago I would have rated them a 1. I do think this is probably an amazing place. Everyone else couldn't have been more respectful. Hopefully the director and his wife learned a few things during my journey.

    Having worked in the funeral home industry for a number of years, I can not believe how my family…read morewas treated during this horrible time in our lives. For example, during our arrangement meeting, the owner felt that it was acceptable to take a call from his wife to discuss lunch plans. I cannot recommend making arrangements for your loved one here.

    Cox Funeral Home - funeralservices - Updated May 2026

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