I have come to this location to say good-by to more than one person, so when I had an issue they…read moretook care of it, and I was satisfied with the result. The structure and ambiance are lovely- closing the door during ceremonies should be priority, not gaining more business at the risk of disrespecting who you are doing business with at the moment. Aside from a reluctant (therefore satisfying) apology, my experience was as peaceful as one could expect given the circumstances and one professional bad apple.

If I could give this place zero stars I would. First let me just say my first contact was with a…read moregentleman on the phone who was compassionate, understanding and very considerate. However, the next day I suspect my case was assigned to a lady that was very rude, inconsiderate, harassing and had very bad manners. My father passed away, we called Higgins, and they came to pick him up. the lady and gentleman that came were very compassionate and nice, we thought he was in good hands. As we were grieving and very disturbed and hurt by his death. At 8am the very next day we started to get what will turn out to be a very bad decision with each and every subsequent conversation. The lady (thats putting it nicely) started immediately asking about where is he going to be buried, insurance, type of service, information for his death certificate. Mind you this is 8am they picked him up after 9 pm the previous night. We told her we do not know where the burial will be as we have not had a chance to call around and price it. Also we needed to get all the information she was requesting and call her back. She called back 1 hour later and asked almost demanding the information. How can we possibly know where to bury him if we have not paid for and secured a resting home for him. So we told her we will call her back and I kid you not, she kept calling us repeatedly. We asked her about services and would it be possible to have a viewing and then have him transported to the mortuary for burial. Due to covid-19 we were planning to not have more than 20 people however not all at the same time and not more than 10 with facemask and 6 ft apart for 5 mins as they say goodbye. They have a service package that allow for 2 hour viewing slot. She told us no, it can only be 9 people plus one of their staff, and there were no in and out and she would lock the doors so the 9 can't leave and no one else can get in. unacceptable and locking someone in you establishment against their will is kidnapping. Also over the course of 3 days we received multiple harassing calls for burial location, and after we supplied all the information for his death certificate, the information was asked for again. So we found and secured a mortuary 1 week after his death. We told them our plight with Higgins and they told us they could assist use. they were very professional and accommodating. When you are spending $32000 cash, you expect to be serviced with respect and understanding in situations were someone lost someone they love. When we told her we will be moving him to the mortuary which had a chapel that will accommodate the 20 of us and with space to allow 6 ft apart and with masks on she stated we will need to pay for transportation and it will be expensive. I don't care how much it will cost, we will get him a from your establishment. Once she was told this she stated she will not be having that and she will be leaving as the officiary. Well good riddance. Well the other mortuary/chapel service asked her for the information for his death certificate she said she did not have it. The other mortuary had to call the manager there to get it. We over heard the conversation between her and them and from what we heard she was rude to them. We had our nice "Service" and released doves, buried him in a mausoleum, No traditional services but a viewing and quite time, no more than 45 mins. Viewed his placement in the wall all while being 6ft apart outside in the beautiful sun surrounded by blossoming trees and flowers. with no help from Higgins which is supposed to be their job.

I can't thank Andrew Smith enough for the care and attention he provided my family and me. He…read morelistened to my brother and my requests and brought important things to light we otherwise wouldn't have thought of. He was so accommodating and paid attention to the details. The funeral was beautiful. Andrew had staff at the funeral home to take family to the site and he had staff at the site to welcome guests that drove straight there. The funeral home is very nice and welcoming. Thank you again Andrew for all your help.

What a nasty experience with this formerly reliable company. We were treated like dirt from the…read moreget-go. Terry Fisher behaved like a worm when we attempted to make arrangements. Terry, don't lecture your clients like they're stupid. If you would speak up and audibly articulate your questions, you wouldn't be asked to repeat the questions so many times. Also we felt rushed at the actual funeral service. Don't operate your funeral services like you're trying to turn over tables and booths in a busy restaurant. Being asked to physically leave the funeral site 16 minutes after the conclusion of the service was rude and unacceptable. If you're that tightly packed with your alleged schedule, then perhaps you need to revisit your scheduling policies. All in all, the whole thing was a nasty experience, From our first meeting to discuss arrangements, all the way through the service. I cannot recommend this business at all. They used to have a sterling reputation in Columbus. Since selling out to a huge corporation (Dignity) I am learning of frequent dissatisfaction with Striffler Hamby. And no, I'm not going to contact you to discuss this further. You have all the data you need right here in my review.

My husband passed a year ago this past November. It's taken me this long to think about my review…read moreinstead of reacting in the moment. When selecting a funeral home I selected this one mainly because my hubby wished to be cremated and the crematory was on site. In our meeting, I was highly disappointed in the behavior of the director for several reasons. First, when I mentioned I had read all about cremations on google, his comment was that's where I made a mistake. Not only was that not called for but so very untrue. I learned so many things I did not know. I was as able to ask to see my husband which I did. He seemed surprised but let me. Then his cell phone rang and he proceeded to carry on a conversation with his wife when he should have said I'll have to call you back. Instead they talked about lunch. I ask if he needed to excuse himself. I ask to see the crematory for the purpose of cleanliness. He did take me down to it but also proceeded to take the clipboard off the wall to show me how they log who's in there and I knew this from google. You could see the clipboard so no need to remove it to the point I could read the persons name. He proceeded to open the crematory itself after I ask him please not to knowing someone's remains were in there. At that point I was absolutely devastated thinking to myself what would their family think along with the invasion of privacy. I went home thinking very hard if I wanted to have my husband picked up and taken somewhere else. I chose to stay there and discuss my concerns afterward and we did. You also have the right to view the cremation process and take part in process. I elected to see my hubby's care until the end and my son and the crematorium placed him up on the roller and I pushed the crematory button to start the process. Something I still do not regret. The crematorium assured me it would not be opened until his remains were removed. When I picked up his remains they were in a black box where the lid did not even fit securely. It kept coming off. It had to be taped shut. I special ordered his urn so I elected to move him over myself at home once it came in. I will say the response time to the Bethany House was incredible. And he was able to get the casket I picked out from Montgomery before the next morning and my husband looked at peace in it. I was very satisfied with the great job they did preparing him. And the director did apologize although he also made excuses along the way. So off to a rocky start but all worked out in the end. A year ago I would have rated them a 1. I do think this is probably an amazing place. Everyone else couldn't have been more respectful. Hopefully the director and his wife learned a few things during my journey.

Having worked in the funeral home industry for a number of years, I can not believe how my family…read morewas treated during this horrible time in our lives. For example, during our arrangement meeting, the owner felt that it was acceptable to take a call from his wife to discuss lunch plans. I cannot recommend making arrangements for your loved one here.

If you want loving a compassionate care you should visit Johnson Brown. Wesley is the one that…read morehelped me on my dad's funeral. He was amazing. He actually let me go say goodbye to him privately because we wee so close. We have young children so Wesley made a coloring table with balloons so they could say bye to papa too. He really cares. I will go no where else.

My dear friend Harrison who works at Mowell Funeral Home did an outstanding job helping me and my…read morefamily navigate through the hardest point in our lives in grieving and memorializing my dear mother Claudia. He answered every question I had and made the whole process smooth as silk as we figured out what to do after mom passed. I also want to thank Clint and Todd and the rest of the staff at Mowell for their help as well. I cannot recommend using Mowell's services enough to anyone that has the unfortunate need of using them.

From the owner: Family Owned and Operated Military Honors…read moreSelection Rooms Offering a Variety of Merchandise Active Pre-Arrangement and Planning Program After Care Services including a Wide Variety of Grief Literature and Resources Available 24/7 including Holidays Products: Funerals Caskets Urns Keepsake Urns Cremations Cremation and Fingerprint Jewelry Personalized Stationary Vaults Flowers Video Tributes Hearse Obituaries Services: Deaths Funerals Memorial Services Cemetery Crematory Cremations Pet Cremation Grief Burial Visitation Wakes Remembrance Celebration of Life Gathering of Family Gravesides Out of State Burial Location Facts: One Block from Westminster Memorial Gardens 1/4 Mile from McIntosh High School and Holy Trinity Catholic Church Private Lot with Ample Parking

My family entrusted this funeral home with one of the most sacred responsibilities imaginable:…read morelaying our grandmother to rest with the dignity and care she deserved. Instead, what should have been a solemn, meaningful farewell became overshadowed by a deep sense of disappointment and quiet heartbreak that lingered long after the service ended. Our grandmother passed away on a Tuesday, and her funeral wasn't until the following Monday. In those long, heavy days of grief, we believed there was sufficient time for every detail to be handled with care. Yet, when the day arrived, we were met with the painful realization that the flowers that were meant to symbolize our love, remembrance, and final tribute had never been ordered at all. What hurt most was not just the mistake itself, but the way it was handled afterward. When the oversight came to light, we were met with a response that felt distant and insufficient, as though the emotional weight of the situation had not been fully understood. We were told there was little that could be done beyond offering a refund. They did offer to order the flowers once the error was discovered, but this was after the service had ended. The moment had passed, and with it, our chance to honor her as we had envisioned. We declined, because the trust we had placed in them had already been shaken. A refund cannot restore a moment that has already slipped away. It cannot replace the absence of something so symbolic on a day filled with grief. The opportunity to honor our grandmother in the way we had carefully planned was gone, leaving behind a quiet ache that words cannot fully capture. Our family has owned these burial plots since 1944, a place tied to generations of memory and meaning. To stand there, knowing something so important had been overlooked, made the experience feel even more hollow. We were left to carry that disappointment alongside our grief and try to move forward. I understand that mistakes can happen in any profession. However, families place an immense amount of trust in a funeral home during one of the most vulnerable and painful times in their lives. Based on our experience, greater attention to detail, clearer communication, and a more compassionate response could have made a profound difference. I share this not out of anger, but in the hope that no other family has to endure a similar sense of loss layered upon their grief during such an important and emotional time

This is a very nice and well kept up cemetery in Gadsden.My wife has family here and is very…read morepleased with her family being here.The grass is always cut and neat.