My husband passed a year ago this past November. It's taken me this long to think about my review instead of reacting in the moment. When selecting a funeral home I selected this one mainly because my hubby wished to be cremated and the crematory was on site. In our meeting, I was highly disappointed in the behavior of the director for several reasons. First, when I mentioned I had read all about cremations on google, his comment was that's where I made a mistake. Not only was that not called for but so very untrue. I learned so many things I did not know. I was as able to ask to see my husband which I did. He seemed surprised but let me. Then his cell phone rang and he proceeded to carry on a conversation with his wife when he should have said I'll have to call you back. Instead they talked about lunch. I ask if he needed to excuse himself. I ask to see the crematory for the purpose of cleanliness. He did take me down to it but also proceeded to take the clipboard off the wall to show me how they log who's in there and I knew this from google. You could see the clipboard so no need to remove it to the point I could read the persons name. He proceeded to open the crematory itself after I ask him please not to knowing someone's remains were in there. At that point I was absolutely devastated thinking to myself what would their family think along with the invasion of privacy. I went home thinking very hard if I wanted to have my husband picked up and taken somewhere else. I chose to stay there and discuss my concerns afterward and we did. You also have the right to view the cremation process and take part in process. I elected to see my hubby's care until the end and my son and the crematorium placed him up on the roller and I pushed the crematory button to start the process. Something I still do not regret. The crematorium assured me it would not be opened until his remains were removed. When I picked up his remains they were in a black box where the lid did not even fit securely. It kept coming off. It had to be taped shut. I special ordered his urn so I elected to move him over myself at home once it came in. I will say the response time to the Bethany House was incredible. And he was able to get the casket I picked out from Montgomery before the next morning and my husband looked at peace in it. I was very satisfied with the great job they did preparing him. And the director did apologize although he also made excuses along the way. So off to a rocky start but all worked out in the end. A year ago I would have rated them a 1. I do think this is probably an amazing place. Everyone else couldn't have been more respectful. Hopefully the director and his wife learned a few things during my journey. read more

Having worked in the funeral home industry for a number of years, I can not believe how my family was treated during this horrible time in our lives. For example, during our arrangement meeting, the owner felt that it was acceptable to take a call from his wife to discuss lunch plans. I cannot recommend making arrangements for your loved one here. read more

Excellent service throughout the painful process of losing your loved one. Friendly, courteous staff and management. Their care and attention to detail somehow helped relieve the anxiety and tension of our loss. read more

We had an unexpected death in my small family of a relatively healthy 28-yr-old. The whole family was already struggling just paying basic bills and no one had money for funeral expenses. We called all over the Opelika-Auburn-Columbus area and the only funeral home willing to work with us and allow payments over six months for the service & burial costs was Frederick's. They made it possible to lay our loved one to rest next to other family members. Today we made the last payment but we will always be grateful to them. read more