High degree of professionalism and compassion. Our experience was a very good reason why we chose…read moreMcMullin in the first place.

Don't bother prepaying for a funeral and checking the "my family cannot change" box on the contract…read moreas it means absolutely nothing if you have a family member who will disrespect your wishes and change things to be what is best for them. Apparently, GA law trumps the contract McMullen sells and they don't bother to tell you this when you are paying in FULL for YOUR OWN FUNERAL. So their contract is misleading and meaningless, and they will not honor it. They also provide nonchalant and callous explanations to grieving loved ones who are naturally upset that the preplanned and paid in full funeral that they witnessed the deceased arrange is changed AFTER a meeting where all agreed, and no notice was sent about the change. They even go to the extent of saying, oh you'd be surprised how many people we make mad...like it's some badge of honor or humble brag.

Visited my parents graves today. It is very disturbing to see how unkept the gravesites are. My…read moreparents have been there many years and I've seen it bad before but today was the worst!! From ant beds taking over, flower vases broken off built in markets , grass and weeds completely out of control, it looks more like a war zone than a cemetery! My parents are in St Luke. I spoke with the office and was told by the person that she was in shock and would have to talk to maintenance about it!! My question is who at Dignity holds maintenance accountable? Do they ever just walk the cemetery to make sure they are doing their job or do they just assume it's getting done?? How do I find out why DIGNITY is NOT showing our love ones much DIGNITY? It's awful and I so hate it has come to this! I have a video to back this up!!

A total lack of respect for your loved ones, I say that simply because they cant seem to handle the…read morebasic of request. They have repeatedly failed to secure a monument that fell over due to the creek washing out the area behind my families plot. They simply put rip rap rock where the creek eroded the wall and did not actually fixed the problem, in fact its starting to fall over again. I have been dealing with them for 5 + years and still haven't fixed the problem, my Parents dealt with this prior to their passing. Spoke with them again today and still have the same "Ill have it fixed and taken care of tomorrow, told him, the "General Manager" cant do tomorrow were burying my Brother? They did offer to move the family plot but to locations that did not fit the needs that my Parents selected. Just in case some one may wonder its an "act of God" doesn't apply folks, they knew the creek was there, they knew about erosion, they knew that selling a plot at a curve at a creek is a focal point of erosion, especially in severe weather. They want to move the monument forward a few feet which will place the monument over the heads of my family and is not what was agreed upon! A total lack of respect of the deceased and their family! Dignity should start with the perpetual care of a families plot!

TERRIBLE CUSTOMER SERVICE!!…read more My loved one was laid to rest by this company. Being out of state I sent a condolence letter not knowing that I was speaking to the owner and the experience was less than professional. I had emailed (using the email provided on the website) a soft copy of the condolence letter and had not received a confirmation email as requested so I was left to call. When I called I was informed that the person on the other line (representing this company/funeral home) was at church as was I and that she would contact me later. I had to ask if I could give her my contact information so that she could call me back. As I did so I went to ask a question and was hung up on. I had to call again as I myself was now attending my second church service to confirm receipt as I NEVER received a call back as promised. As the same lady who sounded as though she was now eating/chewing on something responded that she had received the letter and would read the condolence at the funeral service and was immediately followed with another instant hang up. I called today to speak with a supervisor or manager as with the company advertising to be available 24 hours was met with "I am at church right now" to say the least, which was very unprofessional and not any of my business or concern and would hopefully be explained in a more professional manner. I have done this for many years and this is the second most unprofessional business I have encountered. So as I called today to express my experience ...I asked immediately for a manger or supervisor (note: the woman that answered the phone did not provide her name) she asked what was the name of the person I spoke with yesterday and why was I calling. I stated yet again that I needed to speak with the manger or supervisor and was met with "well I need to know what this is about" and who you spoke with. I stated just as you didn't provide your name the woman that I spoke with yesterday (that sounded like an older woman) didn't provide her name either so I didn't know. I then had to ask her name (the one on the phone), Katherine. She then asked me if I knew the name of the person I wrote the condolence letter for (who asks such a question?). Why would I be confused or not know the name of the deceased (in which is my relative as I had informed both women). I told the woman on the phone that the experience with her was not great either and mentioned if this was their (business) culture is was terrible. This same lady apologized for the other lady's behavior and went to explain that b/c it is a 24 hour service she could've been at a church service (apologize for someone else not herself and then explain to justify the experience---please stop!). She then asked for me my contact info and then hug up as well (again...same business culture--not surprised). I then received a call from a woman who said her name was Sharon, and that she was the one that I spoke with on yesterday also that the condolence letter was read at the service. I asked if she was the owner and she said, "yes". Appalled that she was the owner I told her that I would proceed further as I thought surely there was someone else that was the owner and not the one that presented such behavior (no need to speak with the very person who had the TERRIBLY UNPROFESSIONAL BEHAVIOR).

From the owner: Hill-Watson Memorial Chapel at Rose Hill LLC has served Columbus, GA, with compassionate,…read morefamily-first care for over 65 years. Services include cremation, chapel services, funeral planning, pre-arrangement conferences, live streaming, final expense insurance, Social Security assistance, and Veterans Administration benefits. Their spacious facility and dedicated staff treat every family with kindness and respect. Final expense insurance is available regardless of health, making advance planning accessible to all. Families in Columbus, GA, and surrounding areas can count on heartfelt, professional support during life's most difficult moments. Contact Hill-Watson Memorial Chapel today to honor your loved one's memory.

I'm writing this because I am very disappointed in this particular funeral home Taylor funeral home…read morein Phoenix city Alabama came highly recommended, but this is my dilemma when I first saw my father. He looked like himself, but when we went back to check his body before anybody else could see him they had clean, shave him, which we asked not to do, but they did. He didn't even look like yourself. People kept saying who is that now we go to pick up his body because he was being cremated today and we get there and they say his body is not ready yet so they let you keep going through the trauma and you're trying to do what you need to do for your family member. I don't know if they thinking about that or not, that's your loved one that they have messed up on and all they can say is I'm sorry that's unacceptable. So advise anybody don't take your love on there. It's not a good place.

When i hear the name above i think Unprofesional. Business is all about customer service and…read morestandards which are to be upheld. The staff did not speak with care to my family member as I expected during the time they mourned. The staff should be aware who the key members are i.e. the spouse or closes individual to the the deseased. I'm not one who is angered easily and the unprofessionalism of the staff and the sequence of the events of the going home celebration did so. The services will not be requested again.