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    OMEGA

    4.5 (31 reviews)
    Ultra High-EndWatches
    Closed 11:00 am - 7:00 pm
    Updated 2 weeks ago

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    Omega SMP300

    I was at the Beverly Center Omega boutique when I called Topanga on 04/16/2025. I explained how the sales associate Sterling at Beverly Center refused to size the bracelet on my new watch. I spoke with Gloria explaining my experience and at first she was confused as to why they wouldn't adjust my watch then she said she would be more than happy to help with sizing the bracelet on my watch. I had to drive another hour but was greeted by Brian. He apologized for the experience and offered to get my watch sized. A few minutes later he brought my watch out and it fit like a glove. I got a chance to meet Gloria as well and they were both amazing and empathetic. I was very happy meeting them both I even purchased a NATO strap for my watch. There's nowhere else you need to go. This is the place.

    Daniel J.

    I have been to this OMEGA store several times, and every experience was a pleasant one. I was always treated with respect and kindness with every visit, regardless of whether I was dressed like a professional businessman or dressed like a peasant. Most of the time I would just stroll through the Westfield Topanga Mall, just enjoying the day, stopping in here to daydream about buying a new OMEGA timepiece. The staff here was always patient and attentive as they showed me all the latest models, even though I warned them in advance that I did not plan to make a purchase. They still devoted their time to me as a potential customer, and they were never pushy, rushed or overbearing. My favorite staff member here was Rohan, who was always a pleasure to interact with, both in person and on the phone. On two occasions, I did visit this location to have service completed on my old OMEGA, once to get a new leather strap and once because it mechanically stopped functioning. Both of those visits went flawlessly, and I was pleased with their customer service, friendliness and professionalism. When I had to have it mechanically serviced, they kept me well informed on the status of my timepiece until the service was completed and my timepiece was ready for pick up. Upon my arrival to pick it up, I was overjoyed to receive my OMEGA working perfectly again and shining just like it was new. Unfortunately, during my most recent visit to the Westfield Topanga Mall, I was really disappointed to discover that this OMEGA store was no longer in business at this location. This was a terrible decision by the staff at OMEGA Headquarters because I would imagine there are a lot of potential customers in the area interested in buying a new OMEGA. Every time I visited here, there were always other customers in the store, and most of the time there were several customers being assisted by the fine staff that worked here. I will miss getting to visit this OMEGA store. Hopefully the folks at Headquarters will reverse their decision, and reopen this store once again.

    Joe Z.

    So disappointed. As an omega watch owner I was shocked to have had such a negative experience at this Omega. After checking the Omega website, it said this location closed at 7 PM. I showed up at the store around 6:10 PM. The doors were closed and three staff members were still inside the store so I tried to enter. One staff member turned to glare at me and made a hand gesture for me to shoo away. The next staff member looked at me and raised her hands like this ‍. I attempted to ask them what time they closed but was met with no response. The staff members looked at me and then turned their backs towards me. I have never felt more disrespected at a store in my life.. it made me feel like dirt. If the store really does close at 6 PM then the times on the website should have been updated to reflect that. I have attached the store hours posted on the website below. At the very least I should have been treated with respect. It was so belittling to have the employees turn their backs towards me. I have loved my Omega watch but this experience has definitely altered my opinion of Omega. I hope no one else has a similar experience. Good customer service should be expected for the price point of the product.

    Omega Yelp page hours
    Jaylen G.

    Makes sense that the reviews for this store at Topanga are all 5-stars.. and from over a year ago. Must've been a change in staff? Didn't even get to experience the store, because at around 6:15pm myself and my boyfriend came to get an Omega watch battery fixed. There were two women standing inside at the check-out counter actively ignoring us wondering if the store was still open since their Yelp page AND the Omega website say their store closing time is 7pm. We didn't even bother to try opening the door yet before a brunette lady made a shooing gesture at us. Instead of coming to the door to explain that they closed early, or that they closed because perhaps lack of business, both women proceeded to ignore us. When we did not leave and stood confused, one of the ladies shouted "WE CLOSE AT 6." through the locked glass door. A sign would be nice, or maybe an updated Yelp/Website page with correct hours. But I guess since business was lacking and they had nothing else better to do their moods were low. Totally would've been more understanding about a misunderstanding about closing time.. Too bad their ethics were lacking. Would definitely recommend coming out of pocket and visiting a watch repair kiosk in the mall then having to even interact with either of those two women who were working on Friday, April 2nd at whatever time to closing.

    Loretta C.

    The staff and management at this Omega Boutique are top-notch! We had a timepiece that needed some warranty work to be done. Robert was gracious and informative of how the warranty process is normally completed. Exactly two weeks later, we were surprised to get a phone call that the timepiece was ready to be picked up only after two weeks. Now that's fast service!

    Great watch!
    Shady S.

    For the past 2+ years, I've been shopping here and had my Seamaster maintained/repaired. I've learned not to trust generic watch shops the hard way. It takes some real above and beyond service to get me to write a review. Gustav, Hanna, and Robert were exemplary in all aspects. Earlier today was no different. They treated my family and I like royalty. If you are considering investing in a very nice watch, go straight to this Omega shop. Actually they're even nice if you just go check the watches out. They are happy to chat in general.

    Omega Seamaster new band

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    Review Highlights - OMEGA

    My favorite staff member here was Rohan, who was always a pleasure to interact with, both in person and on the phone.

    Mentioned in 7 reviews

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