Stopped by the Omega store in the Topanga Canyon Mall, to have my Seamaster Titanium adjusted (Removed a bracelet link). Michael greeted me and took my watch in the back and 15 minutes later, voila. That was fast and it was perfect. Great customer service. Great watch. read more

I'm writing this review for one reason: Rohan. He recently moved to this new location, and honestly, that's what brought me here. That's how good he is. After working with him previously, I knew I had to follow him here because service like his is rare and worth the drive. Rohan went above and beyond for me -- not just once, but every time we've interacted. He's knowledgeable, kind, and truly treats you with the kind of care and respect that makes you feel like more than just a customer. His patience and professionalism made the entire experience smooth and enjoyable, and he's the reason I'll be back when it's time to finally pick up that sapphire sandwich Moonwatch I've been eyeing. Rohan, thank you for your help, your understanding, and for treating me like family. God bless you and your loved ones -- and to anyone reading this: if you want to be taken care of by someone who genuinely cares, ask for Rohan. You'll be glad you did. read more

Brian was well informed , professional and a pleasure to work with . We were interested in three different variations all of which they did not have at this location . Brian made sure they were there on our next visit making it very convenient. Yanni the manager helped us with the purchase as Brian was off that day . Wonderful store wonderful People we will be back . read more

Stopped by the Omega boutique at Topanga Canyon Mall to have my bracelet adjusted. It took a little longer than expected, but Brian and William were professional, apologized for the wait, and even offered me water while they finished up. The adjustment was done perfectly, and once they stepped in, the service was exactly what you expect from Omega. I'd definitely return. read more

I was at the Beverly Center Omega boutique when I called Topanga on 04/16/2025. I explained how the sales associate Sterling at Beverly Center refused to size the bracelet on my new watch. I spoke with Gloria explaining my experience and at first she was confused as to why they wouldn't adjust my watch then she said she would be more than happy to help with sizing the bracelet on my watch. I had to drive another hour but was greeted by Brian. He apologized for the experience and offered to get my watch sized. A few minutes later he brought my watch out and it fit like a glove. I got a chance to meet Gloria as well and they were both amazing and empathetic. I was very happy meeting them both I even purchased a NATO strap for my watch. There's nowhere else you need to go. This is the place. read more

OMEGA - Omega SMP300 - Watches Near Me - Canoga Park, California

It's always a please to browse, shop & get my watches serviced at Omega Topanga. Rohan and the rest of the staff are alway so warm & welcoming. I had not been in the store in quite some time and Rohan still remembered me by name and the timepieces I have - remarkable! This is a first-class location for Omega. read more

I have been to this OMEGA store several times, and every experience was a pleasant one. I was always treated with respect and kindness with every visit, regardless of whether I was dressed like a professional businessman or dressed like a peasant. Most of the time I would just stroll through the Westfield Topanga Mall, just enjoying the day, stopping in here to daydream about buying a new OMEGA timepiece. The staff here was always patient and attentive as they showed me all the latest models, even though I warned them in advance that I did not plan to make a purchase. They still devoted their time to me as a potential customer, and they were never pushy, rushed or overbearing. My favorite staff member here was Rohan, who was always a pleasure to interact with, both in person and on the phone. On two occasions, I did visit this location to have service completed on my old OMEGA, once to get a new leather strap and once because it mechanically stopped functioning. Both of those visits went flawlessly, and I was pleased with their customer service, friendliness and professionalism. When I had to have it mechanically serviced, they kept me well informed on the status of my timepiece until the service was completed and my timepiece was ready for pick up. Upon my arrival to pick it up, I was overjoyed to receive my OMEGA working perfectly again and shining just like it was new. Unfortunately, during my most recent visit to the Westfield Topanga Mall, I was really disappointed to discover that this OMEGA store was no longer in business at this location. This was a terrible decision by the staff at OMEGA Headquarters because I would imagine there are a lot of potential customers in the area interested in buying a new OMEGA. Every time I visited here, there were always other customers in the store, and most of the time there were several customers being assisted by the fine staff that worked here. I will miss getting to visit this OMEGA store. Hopefully the folks at Headquarters will reverse their decision, and reopen this store once again. read more

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I went in with my son to get a watch to celebrate a milestone and Christmas. The watches were beautiful and Rohan offered superb sales service. He is so knowledgeable, friendly, and found exactly what we were looking for. Great shopping experience! read more

As a long time (40 year) Omega Seamaster owner having multiple service requirements completed over the years, to date the most positive experience has been from Rohan at the Topanga Canyon location. I had called Rohan, and after some phone tag we discussed the watch and my desired service items. I shipped the watch to Topanga without being asked for a credit card or other form of payment...a first. After completion of service; battery change, movement inspection and pressure check, the watch was shipped back via FedEx well protected and, a nice touch, an official Omega box. Rohan was nothing but the consummate professional. My watch was well cared for, serviced as promised, and delivered to me in a timely fashion with a bit of flair. My value for the dollar was impressive. read more

Horrible Costumer service. I purchase a bracelet online (price range of $500) in size Large, it wasn't fit, so I returned the item within a month and place an order for the right size (medium). Omega, refused to return my money with some bushtit excuses of the bracelet has been worn and scratched which are totally lie and unreal. I returned the bracelet in its original shape and condition and even with all tags and original boxes. Although I am an old Omega costumer and having bunch of their watches and bracelets, they are still denying to provide me a good and fair costumer service. Avoid this brand specially with online shopping. Sounds like they try to compensate their sales lost on costumers. Horrible experience to resolve the issue with their costumer representatives. Very rude and assertive. Avoid this brand from now on. read more

Great staff, welcoming environment, beautiful watches. I love Brian in there. I bought my speedmaster elsewhere and they've still been very helpful. read more

So disappointed. As an omega watch owner I was shocked to have had such a negative experience at this Omega. After checking the Omega website, it said this location closed at 7 PM. I showed up at the store around 6:10 PM. The doors were closed and three staff members were still inside the store so I tried to enter. One staff member turned to glare at me and made a hand gesture for me to shoo away. The next staff member looked at me and raised her hands like this ‍. I attempted to ask them what time they closed but was met with no response. The staff members looked at me and then turned their backs towards me. I have never felt more disrespected at a store in my life.. it made me feel like dirt. If the store really does close at 6 PM then the times on the website should have been updated to reflect that. I have attached the store hours posted on the website below. At the very least I should have been treated with respect. It was so belittling to have the employees turn their backs towards me. I have loved my Omega watch but this experience has definitely altered my opinion of Omega. I hope no one else has a similar experience. Good customer service should be expected for the price point of the product. read more

OMEGA - Watches Near Me - Canoga Park, California

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Excellent service from everyone at this store, especially Rohan and Brian. Friendly, knowledgeable, professional and courteous. Thank you for taking care of my watch adjustments! read more

IF you want to buy and service an Omega watch at an Omega AD, this is the place to go! Yanni and her team are great with knowledge and service. She sold me a green Seamaster Pro at Beverly Hills about a year ago and now she is managing the Woodland Hills store! I think they had a transition issue with the old store located on the 1st floor, Covid, and management of the new store which reflects the high-low reviews here, but now should be a smooth transition since Yanni and her team is there. Support your local businesses! read more

Makes sense that the reviews for this store at Topanga are all 5-stars.. and from over a year ago. Must've been a change in staff? Didn't even get to experience the store, because at around 6:15pm myself and my boyfriend came to get an Omega watch battery fixed. There were two women standing inside at the check-out counter actively ignoring us wondering if the store was still open since their Yelp page AND the Omega website say their store closing time is 7pm. We didn't even bother to try opening the door yet before a brunette lady made a shooing gesture at us. Instead of coming to the door to explain that they closed early, or that they closed because perhaps lack of business, both women proceeded to ignore us. When we did not leave and stood confused, one of the ladies shouted "WE CLOSE AT 6." through the locked glass door. A sign would be nice, or maybe an updated Yelp/Website page with correct hours. But I guess since business was lacking and they had nothing else better to do their moods were low. Totally would've been more understanding about a misunderstanding about closing time.. Too bad their ethics were lacking. Would definitely recommend coming out of pocket and visiting a watch repair kiosk in the mall then having to even interact with either of those two women who were working on Friday, April 2nd at whatever time to closing. read more

OMEGA - Omega Yelp page hours - Watches Near Me - Canoga Park, California

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Omega Boutiques are known for their exceptional customer service and this location is no different. New store is clean and staff is very friendly. Highly recommend. read more

Whenever I need a little pick-me-up, I walk in this store. Danielle is great. She is patient and puts up with our antics when we go to visit my dream watch. Their professionalism and attention to every detail is really impressive and makes you want to go back. The watches are absolutely amazing and they are, in my opinion, the best of the best. The movements are among the best in the Swiss watch community and the distinguished designs are conversation starters. Danielle, the time is approaching. I will walk in there and pick up my Seamaster soon! read more

Closed at 3pm on a Sunday, despite its posted hours displaying a close time of 6pm. Tried calling to book an appointment, but the phone just rings with no voicemail option. Why is it this difficult to spend thousands on a watch? read more

The staff and management at this Omega Boutique are top-notch! We had a timepiece that needed some warranty work to be done. Robert was gracious and informative of how the warranty process is normally completed. Exactly two weeks later, we were surprised to get a phone call that the timepiece was ready to be picked up only after two weeks. Now that's fast service! read more

OMEGA - Watches Near Me - Canoga Park, California

For the past 2+ years, I've been shopping here and had my Seamaster maintained/repaired. I've learned not to trust generic watch shops the hard way. It takes some real above and beyond service to get me to write a review. Gustav, Hanna, and Robert were exemplary in all aspects. Earlier today was no different. They treated my family and I like royalty. If you are considering investing in a very nice watch, go straight to this Omega shop. Actually they're even nice if you just go check the watches out. They are happy to chat in general. read more

OMEGA - Great watch! - Watches Near Me - Canoga Park, California

Outstanding service from Rohan. Over the phone he helped me select the right replacement band for my Seamaster and took time to explain how it had been improved since my original. No charge for shipping overnight and it came wrapped with a bow and a wonderful personal note. I needed a spring bar tool and replacement spring bar and those showed up the next day in a beautiful kit at no charge. Luxury service from a luxury brand and exceptional staff. Thanks much!! read more

OMEGA - Omega Seamaster new band - Watches Near Me - Canoga Park, California

Upon walking into this store, you're greeted with a warm welcome by the salespeople. Immediately you find yourself surrounded by the array of watches Omega has to offer. The salespeople are willing to show you any watch you want to see and will answer any question you have. They'll even go into great detail about the watch so that you're fully informed. Another level of service you don't get much of elsewhere nowadays is that they take the time to [try] to get to know you, to be personable, so that you feel more comfortable as you get closer to hearing about the price of the watch. I mean, that is, unless you haven't done your homework beforehand and can see this sales approach coming from a mile away. They even offer refreshments (water, espresso, champagne!) as you're trying on the different watches (you know, so you don't feel as bad when you drop upwards of $5000 on a watch). That being said, this boutique provides a high level of customer service and treats you with respect. Sure, you can get their watches at other authorized dealers...but, like buying a car, it's about the experience. I suppose, you could come in here to try on each piece and ask questions if you don't already know what you want, and then go to an AD to negotiate/bargain... Ironically, the boutique is located across from a luxury car dealer (inside a mall, wtf?) so that you can, after buying a new watch, head on over and pick up an exotic Italian sports car. read more

NOW THIS IS HOW AN OMEGA BOUTIQUE SHOULD BE RUN!!! Mako and crew run a very fine tuned machine of an operation here. I came in here to get the band of my Speedmaster adjusted. Geno greeted me as soon as I came in and took care of the issue both expeditiously and professionally. Afterwards, both Mako and Geno took the time (pun intended) to show a few pieces to my wife for our upcoming anniversary. We will definitely be back for our next Omega. My visit here was amazing!!! read more

Will be coming in to check out the watches and which I wanna purchase sometime soon along with the exceptional quality of the timepieces and customer service you provide also-Drew Russell read more

My husband recently bought a watch from here. The staff was friendly and professional. They showed us several watches and didn't try to pressure us into buying anything. They were generous with their time and knowledge and helped make the whole experience fun. read more

Walked in here after I purchased an omega speedmaster from joma shop, ruhan the manager was great. He tested my watch to make sure it's running in the correct parameters and sized my watch for free. Gave excellent service and was very kind, friendly, and informative! Couldn't have had a better experience than this! Thank you!!! Make sure you see him! read more

Not much to say... Absolutely fantastic service that is well worthy of the Omega brand. I highly recommend Omega timepieces, and I highly recommend you purchase one here. I guarantee you'll be floored by the experience. read more

Had a great informative time at Omega. Mr Sood was impressive and knowledgable of his product. The place is great, my next watch will be from this store. Awesome selection. Mr Sood was a pleasure to chat with. If you are in the market for a great watch see him. Even if you just need good watch advice he's the man! read more

So impressed with the two young men who helped me. I took in a watch that I bought online and they helped authenticate it. They were so kind, so patient with me. They then shortened the watchband for me. They asked if I would like water, had a chair where I could wait and then told me if I was not happy with how the band fit to please come back and they'd work on it again. Such a positive, pleasant experience! read more

I want to add onto my experience with this boutique as well as the Omega brand as a whole. First...in regards to the boutique. They work to maintain their relationship with the customer. Periodic emails informing you of different events (golf tournaments, special previews...etc). It's a very nice touch. Makes you feel they want to keep your business and not just win that one sale. Second, to the brand itself. The ethos of wanting to keep you around as a customer lived beyond the store itself. For shopping at the boutique, Omega HQ in New Jersey will send you an annual "thank you" gift that you pick up in the store. The first one I got was a nice little Dopp kit while the second gift was a nice little weekend bag. On the other hand, my buddy that got his watch at some random retailer ad saved $600 got none of that. Did I get $600 in extras? No...but as I stated before..,if you're parting ways with a few grand for a watch...you should get some good service to go along with it. read more

I am a huge Omega fan who recently broke a clasp attachment link on my Titanium America's Cup Seamaster. I tried to find a replacement part, which I found out was not available. I was extremely frustrated because the part that broke was clearly a poorly designed part, and to make matters worse, it is one of the only parts that a replacement is not available. I was told I'd need to buy a new clasp. I went ballistic and told them that I was never going to buy another Omega watch. ( I own 4 - all titanium) William Humphres, the on-site watchmaker, sensing my frustration, said, "let me try to get it replaced for you". I left the band, and 2 weeks later he called and asked me to come pick up my newly refurbished watch band. I am truly grateful that he was able to do the right thing. Not only do I recommend Omega watches, but I highly recommend the Omega Boutique. Thanks again. read more