I want to start by saying that we have been dealing with 518 Auto for years, and it has always been…read moreour go-to place since they first opened. We have typically worked directly with Kyle, the owner, especially because our children drive these vehicles and he truly values safety. This time, however, we worked with Mark. Things started off well. I made it clear that the vehicle was for my son, and initially, Mark seemed attentive. He even asked for a Yelp review while I was signing the paperwork, but I prefer to wait until the entire process is completed before leaving a review. Unfortunately, after the paperwork was signed, the experience went downhill. The vehicle needed servicing because the battery would not start. Mark informed my son that a part had to be ordered and that the car would be ready on Monday or Tuesday. Monday passed, and on Tuesday (1/13/26), Mark texted my son stating the vehicle would be ready at 1:00 PM. When my son and husband arrived on Tuesday, things became frustrating. They were told that the temporary tags Ms. Hall had prepared were misplaced. My husband also noticed that Mark seemed more focused on selling cars to other customers rather than assisting the customer who was standing right in front of him. It felt as though my son and his vehicle were no longer a priority since the paperwork was signed. When the car was finally started, it became clear that there was no gas in the vehicle. Mark continued running the car despite this and stated he was too busy to get gas, yet the car could not be moved off the lot. The car eventually ran out of gas right there. Mark then said he would send someone to get gas. After waiting for some time, someone arrived with a gas can, filled the vehicle, and Mark said everything was fine. However, once my husband got into the car to finally leave, he realized that the windows and radio were not working. Because of this, we were unable to even check the heating and cooling to see how it worked. My husband went back inside to inform Mark, but instead of addressing the issue, Mark told him hold on, made a phone call, spoke briefly to others, stated he was leaving, and walked out leaving my husband standing in the parking lot without any explanation. Before my husband could become more upset, AJ stepped in thankfully. I want to sincerely thank AJ, Alex, Ms. Hall, and Scott for stepping up and helping us through this situation. Their efforts did not go unnoticed. They worked together as a team to help resolve the issue. While we are still waiting for the vehicle to be fully serviced, AJ and Scott went above and beyond by providing us with a loaner car in the meantime. Because of them, our confidence in 518 Auto has not been completely lost, and we truly appreciate their professionalism and support.

One star because I can't rate it zero stars…read more I purchased a 2005 Prius a week ago do $4,000 + $1,000 in fees (including a $999 processing fee) and after driving it for a few days: - I had to oil the car - The check engine light and Prius triangle light (Master Warning Light) came on, which indicates a serious issue needing immediate attention I took it to a mechanic to read the codes, and he said the dealer probably wiped the warning lights before selling it (codes: p0a1b and p0420). Then I took it to the Toyota dealership for diagnostics ($208), and the initial repairs will total $4,500 -- and then they need to check out the hybrid system after! The costs for repair are way more than the cost of the car!

Came looking for a Volvo S60 and found one here at Autoexpo for a great price! The Condition of the…read morevehicle was as shown on an advertisement and there was no pressure as soon as I walked onto the lot from Paul or any of the other guys working here. Paul worked with me on pricing and we made a deal that same day! Would recommend!

Excellent customer service! We were very impressed with how the owners accommodated our car needs!…read moreHelpful discount and easy business transaction! Thanks guys!

Excellent service. 2nd car I've brought from them.no issues at all. Thanks a lot........//read more

S T A Y - A W A Y Buy a battery operated power wheels from…read moreWalmart but don't come here ! They are rude, lazy, and WILL take advantage of you. Quite simply, they don't want to lift a finger to sell a car. Don't ask for anything ! Don't ask for custom pictures of the car, don't ask for a video of it starting and running (doesn't matter if you have cash and are over 6 hours away) they are "not into sending pics" - they are "too busy". Seriously tho, I worked as a sales consultant at carmax for years and this behavior is not only unprofessional but unrealistic when selling cars. They were rude on the phone, rude through text, and eventually just hang up on you when they get bored. 0 stars if possible

it was great experience with them,I m very satisfied definitely want to purchase my other vehicle…read morefrom them I highly recommended

From the owner: Galaxy Motors Used Car in Norfolk provides used cars, used SUVs, and used trucks to the Norfolk,…read moreVA, area.

The worst experience ever! Brian, the owner told me if I took my last review down then he would fix…read moremy daughters car. He had the nerve to "sympathize" with me and say he had 3 children & would never try to get over! They sold her a lemon and the issue still isn't fixed. The car has been broke down for months. It was leaking oil and we have brought the car up there a total of 5 times and have invested so much money into parts, it's not even funny. They claim that they went half each time on parts and labor, but of course it's sales. They are a rip off and the last time Denzel, the manager told us to stop bringing the car up there because apparently the mechanics don't know what they are doing! This is a shady company and workers who are no longer there can vouch for that! if you want to get screwed and waste money, purchase a car from here! My daughter's car had issues within the first couple of weeks and the warranty was trash! I'm highly upset and they act just as such, a horrible used car dealership!

I saw the car I wanted online and Yanni and Jorge helped me out drive off their lot with 0 down and…read morethe car i went in for; everything went smooth I will definitely highly recomend this place.

Great service and the beautiful lady behind the desk was so helpful. I will definitely buy another…read morevehicle there again.

From the owner: Great selection of low mileage vehicles.read more

one of my customers got a car from them, started getting sick, went to the ER, it was carbon…read moremonoxide poisoning. she contacted the seller, he told her, no gun was held to her head when she got the car. she contacted the attorney general, she got to turn the car back and got her deposit back. so beware, the AG guy said, this guy has been in this service for one year, but the way he talks to his customers, he won't last so BEWARE and share this.

Me and my wife paid cash for a 2009 Chyrislyer town and country van the first part of March we…read morehave not yet received the title from Jeff which is against the law not to mention we had to put a new radiator in the van have front end work done. I would not recommend buying anything from Jeff at Drive NOW he is crooked.I don't know what his problem is or what kind of game he is playing but it's Bull Shit!!!!!! Don't buy from Jeff at Drive NOW ARTHUR R PEACE JR 4/30/2024

I had a few interactions over the phone and internet with Hennessee and ultimately did visit their…read morelot and test drive a car. The staff was overall professional, just misleading to get me on the lot. On site a good experience, but also disappointing in the condition was misrepresented of the specific car I came to test drive. There was physical damage to the car which was an immediate no for me. The sales person was professional and explained that it would be repaired. My advice is to not advertise until after repairs. They were not dishonest in trying to hide anything and I respect that. I really cannot stretch to a 3 since they wasted my time. 2.5 rounding down.

I purchased a 2015 Murano Platinum AWD the experience was quick and smooth. They even went above…read moreand beyond to assist me with contacting my insurance company. The entire experience was like buying from family.