I was looking for good night's sleep but that was not in the cards.. - I had my Do Not Disturb sign hung on the door along 2 pm late check out ste with the front desk... housekeeping knocked at 8:50AM.. woke me... I explained I had 2PM LATE check out ... they knocked again at 11:30AM then someone else knocked again at NOON.. they just don't get it.. Aside from continual highway noise of car, trucks & motorcycles & the rude staff.. what's not to like ?? plan to leave 8-9am & bring ear plugs.. read more

I should have read the reviews on here before booking multiple reservations. I had the confidence in the staff of this fine hotel company that they could handle more than one reservation, but I was horribly mistaken. I had two reservations, one for one night and another for two night. When I went to check in with my guests, I wanted to ensure each guest had the right hotel room. Manny ensured me that he handed me the correct keys. As soon as I confirmed the key for the one night booking, I promptly gave it to my guest and vice versa for the other. So there was no mishandling of the keys and I had the confidence in Manny that he did the right job. But apparently booking through a third party, me mishandling the keys, me failing to inform staff were why I was charged for the second night for my guest that I had already book for two nights. Help me understand why would the other guest who apparently had the two night room key stay for one night and the guest who had one night key stay for two nights? I am confident my guests aren't incompetent. I can't believe this hotel company would do this, especially their staff. The staff did not apologize or accept blame. This situation could have been easily fixed but immaturity, incompetency and lack of respect and professionalism failed to resolve anything. Needless to say I will never bring business to the Marriott ever again. read more

This could be a great hotel but the grounds are really lacking maintenance. The front desk staff was great. The rooms were ok just a bit outdated. Smallest bathrooms I have ever been to in a hotel besides the European style hotels where you expect a small bathroom. The restaurant had delicious food but the hostess was very slow and a bit confused at times. The first morning we had about half of our family. She seated us but then told us it would be a while before we got waited on because our waitress too many tables....what? Excuse me? I am pretty sure we could find another restaurant that could accommodate us. For convenience we waited.. 2nd morning - entire family and they could not accommodate us - we ended up splitting up because 4 of us stood around for about 10 minutes because they miscounted chairs at the table. We are Marriott Rewards Members and this has to be the worst Marriot we've ever stayed. Only good thing about this hotel was the location. read more

i have stayed at the marriott for over 10 days on business and the service as been exquisite. everyone on staff is super friendly and has made this stay absolutely wonderful. a special thanks to jack and jake at the front desk for letting us know all the good spots in town and being extra friendly. also ryan and glen at the bar took great care of us every night providing great service and even better drinks. thank you truly for the amazing service. above and beyond all expectations. read more

Bad customer service. I checked in after a long flight only to realize that the access card does not work after reaching the room. They wouldn't send anyone for help either except that I would have to drag my luggage back to the reception to get a card reissued. Unbelievable empathy for their customers. read more

Friendly staff. Decent food. Clean and up to date rooms.

This place is a motel 6 at twice the price. Clean but old and smelly. Very small Motel 6 ish rooms. This hotel has no business in the Marriott chain. Go Hilton!!! read more

All was fine until checkout. Throughout my stay, staff always greeted guests upon sight. The restaurant staff and food were above expectation. It went downhill at checkout. The 1st checkout challenge was related to my points status. When I made the reservation, I was told I was Gold, when I checked in, the front desk staff told me that my 4 night stay would lock in my Gold status. With that explanation, I was given Gold perks like concierge access and upgraded Wi-Fi etc. When I checked out, the $31 premium Wi-Fi upcharge was on my bill. The desk clerk stated I was Silver, not Gold. When I asked him why everyone else including the front desk staff at check-in told me that I was Gold and I was provided Gold perks like concierge level access, and why there was a disconnect in my story and his, he remained mute and provided no answer. After pointed insistence on my part, he dropped the upcharge for Premium Wi-Fi as a "courtesy ". Next came the breakfast charge. Breakfast was included in the group billing related to my stay. I should not have been charged. The Desk Clerk stated that breakfast is not included in any room rate and remained firm on the charge. I asked for a manager. No manager on site. I asked for him to contact the people who do the group bookings. They're not available. He didn't appear to want to try to find the right people to work out these issues until I pressed him to do so. Finally he got a hold of someone who confirmed that my version of the breakfast arrangement was accurate and finally deducted the charge. His excuse was that someone screwed up. I responded that he was the one who screwed up by standing there mute and not stepping up to take responsibility for addressing and resolving a customer dispute. He kind of glared but characteristically remained mute. A female coworker who had entered the front desk area as this was all going on chimed in to my clerk, "So are you going to go on a little break after this"? Umm Who are you? I am standing right here and not at all in the mood for your snarky evil customer BS to further flame the situation. What part of you is assuming that this encounter is casual. Like I said, with the exception of the check-out drama and too soft bedding, It was just fine. read more

I'm rating Marriott Omaha Regency Circle based on the Manager (Jennifer) and the Customer Service who answers phone call and Michael. We stayed on Oct 7-10, 2016. Marriott Omaha charge my account should only for authorization, however when I received my credit card statement shows a charge on my account I called and spoke to customer service explained the situation. After spending15 minutes explaining the situation her response is to call back the next day because she couldn't help me. I then ask for the manager and spoke to Jennifer she assured me within 10 business days this will be refunded or resolved. 10 business days had passed and now it's 30 November still not resolved. I called 4X and I've left messages, no phone call was returned. I called yesterday and spoke to Samantha and she told me that Michael will be the one to help. Left message with Michael and as of this day no one had returned my phone call. I live in DC and every time I come to Omaha I stayed with this Hotel. Unfortunately this is becoming a pain. I have been a Marriott Platinum and a Marriott Club Member. And to go through a waste of time just trying to correct their mistakes is a pain. I will have to re-think if I will stay at this hotel again when there's other Hotel I'm confident that I can stay that will take care their customer. read more

There was good, bad, and down right awful! The good is that we requested the room with the whirlpool in the room. The temperature for the whirlpool was wonderful with plenty of water pressure. We used this multiple times over the course of 2 1/2 days. The bed was really comfortable. The free buffet breakfast was amazing. The bad...the outdoor key card did not work properly. Every time we tried to go in the building it took a good 5-10 minutes to get it to work so we can enter. Normally not a big deal but was -7 degrees outside. Would be helpful to have a buzzer to contact the front if it doesn't work. Really annoying was the fact that the wifi did not stay connected. The connection was so bad I couldn't hardly check my email much less watch a movie with my spouse since there was not pay per view. Also, ordered the champagne and chocolate covered strawberries for $30! Yuck! The strawberries looked awful and tasted like wax. The champagne was cheap and tasted awful. Now for the part of the room that I refuse to use again. The shower. The water came out in a small trickle and every time someone flushed the toilet I was scolded. I decided to wait until I got home to take a shower on the second day because it was so poor. Looked like the sprayer was clogged with hard water minerals. Also, with a whirlpool room I thought that I would be in a bigger bed. The bed was just a queen. Overall, it was ok. I would have thought for the price we paid that it would have been better but I did get a lot of use out of the whirlpool! read more

As a gold elite Marriott member I am surprised this hotel maintains a Marriott franchise. The room stunk like a locker room, thankfully a spring day so I could open the window. The mattress should have been gone long ago. Gurgling sound comes from the bathroom plumbing. The shower head sprays in all directions ... but on you. I will give kudos for a fine breakfast in the concierge lounge but personally Hilton/Hampton Inn will get my Omaha overnight business. read more

All of the staff were very friendly and polite. The room was very clean and the beds were comfortable and very clean with very nice mattresses and pillows. Fully stocked bathroom. Shampoo, conditioner, shower gel, cotton balls, qtips, plenty of quality washclothes and towels, water bottles etc. in the room. We had the concierge service with the full breakfast. They had pops, milk, fruit, and snacks available at all hours. The full breakfast consisted of fruit, pastries, cereal, fresh fruit and cheese, a buffet with many ingredients where you can make your own omelet and much more. If you have the extra $$, I'd suggest making this upgrade. The only downside I found was there was air seepage from the balcony windows that was there no matter how tight we shut the door which made the room a little chilly. read more

We had a great stay, we stayed on the 6th floor which allowed us to a concierge suite that was stocked with drink (juice, pop, water, etc) and had food. The rooms were clean, staff was pleasant, pool was ok, it had floating leaves and bugs but it leads to outside in the courtyard so that was understandable. Nice gym but didn't love that people have to go through the gym to get to the pool. read more

The staff was so friendly, the rooms were perfect, the pool and gym were clean and enjoyable. I will defiantly be back and recommend this fine place of establishment to others. read more

Booked through hotels.com same day as stay for a night away from home. The room we got was awful. It smelled like a moldy, musty basement that hadn't been used in ages. It gave me a headache after only 10 minutes, it was so bad.There was dirty diapers in the trash. And the sliding glass door was broken. Their solution? Clean the trash out and spray some air freshener. After being repeatedly told sorry and that they had no other rooms and wouldn't be refusing our money, I booked a new hotel and we left. Oh, and to top it all off, we were told that someone had already been moved out of that room that day, but were uniformed as to why. Well we can guess. All around, a terrible experience. read more

CONSTRUCTION! According to the front desk it is the owners policy NOT to disclose that there is currently construction in the rooms. I would not have stayed here if I had known. I find that not disclosing this on your website is inconsiderate. read more

Very rude staff. Have given this place a lot of restaurant and bar business over the years. Managers working the front desk are especially rude to guests. read more

Horrible customer service. We had an event happen which was outside of our control. We wanted to reschedule the room for two weeks later, they refused to allow this - charging us $120+ for the unused room. read more

I left my credit card at this hotel while dining at the restaurant. I realized it on my return home which was out of state. I called and was assured by the front desk that my card was there and her manager would mail it to me the next day. After waiting almost a week and with no credit card in the mail I called and was promised a call back. No one called that day, the next day I called and left a message on the front desk managers voice mail, still no return call. I have called 3 more times with the same response. Today my husband called and talked with the general manager who assured him he would call back before the end of the day, it is now 8:00 pm and again no call as promised. I have never experienced such a lack of professional courtesy . For a business that is based on hospitality, this hotel is extremely lacking. Worst customer service I have ever encountered! Now they say they have lost my card. read more

It's hard to believe this is a Marriott property. When I went to check in on Wednesday night with a confirmed reservation I was told they were overbooked and would give me a free room at a hotel 20 minutes away. I stay in hotels for work travel weekly so I realize this can happen. It would have been nice to receive a phone call instead of dragging on my luggage in and being sent away. The next morning I saw that the hotel had been billed to my credit card. I called and spoke with a supervisor, Lori who said she would have the manager on duty Greg call me back. I never received a call. I called again today and after being on hold forever was told they would call me back. I'm fairly confident they won't. I will have to keep calling and getting put on hold and eventually will get it taken care of. This is more the service I would expect from a "Days Inn" not a Marriott. Please reevaluate who you have managing this property. read more