Went in for an appointment today and was disappointed in the hospitality of the receptionist. When…read moreI walked in, she did not smile or have a friendly demeanor. Her interaction was very cold and spoke robotically with minimal eye contact. I was immediately put off and didn't want to be there. That is one of the most important interactions during a visit and sets the tone for how at ease the patient will feel. It seems to be getting harder to get friendly service so it was disappointing to encounter that here in Mayville. I added a star bc there was another woman who was much more friendly with her interaction. But by that time, I was already too put off to engage. Kindness and a smile go a long way, and it's needed these days.

The doctor here is amazing! Michele is unbelievably…read moreawesome!! She will style you in the most incredible eyewear that all you will get are compliments!!! Tracy is so sweet and helpful I really feel like I am at home here! Great job!!! Thank you

In 2022 I ordered glasses from here was told once my 2 pairs arrived one had a defect on the lenses…read moreand they needed to be sent back to be fixed. Which was fine until I've heard every excuse under the sun for why I still to this day have never received them. Teresa took our money and never gave me the glasses I paid for, so if you decide to shop here I would proceed with caution and look at the google reviews for the business as well (others have had similar issues).

I was in the market for new glasses and someone recommended Rock River. They connected me with the…read moreowner via email and we exchanged a few emails regarding what I was looking for. Eventually it took over a month to receive a response. I was still interested so I responded and followed up two more times. I never received another response. I will take my business somewhere that it is wanted and appreciated.

I have been using Vita Park Eye Associates for all my eye care for a number of years. I have…read morealways found them to be friendly and helpful in their care of my routine eye care and my eye surgeries. They are top notch in my book.

I was new to the area. I chose this clinic for location. Previously, my care was in madison…read more Compared to madison this clinic has old equipment. I paid $75 at time of appointment. I got my exam with eye dilation. Took maybe 30 minutes if that. After that I went to the picking and buying glasses part. One pair progressive glasses and what I thought was including exam was $630. I was fine I left. Two months later I get a bill for $452. That is my cost for exam and eye dilation. Wow, in 30 years in madison have I ever paid that much for an annual exam. In madison they use a high tech piece of equipment to take an image of the eye. Instead of dying and dilating. With that my charge has never been this high. I realize not all places charge the same. This is a huge disparity. And for a place working off old equipment with little overhead. It's out of line. I will be making the drive back to madison. Just an unreal situation. Location definitely isn't everything.

Had my annual vision check-up with them recently. Everyone was extremely pleasant. I arrived…read moreearly to my appointment and did not have to wait long. Exam began before my appointed time. I felt all the vision checks were extremely thorough and the technology being used was current and state-of-the-art. Dr. Schlaefer and her technician explained everything to me very thoroughly. I received my prescription and no pushy sales pitch to purchase glasses from them. They provided me with a quote for my corrective lenses at my request should I decide to purchase through them. All-in-all, a very good experience.

I went with my mom to help her look at new frames. Throughout the try-on process, my mom was…read morediscussing my need for glasses. The sales associate working with us caught on and offered a same-day virtual appt. I was able to get in within 10 minutes, have an eye exam, and meet with a doctor virtually at the store. We were impressed with the virtual eye doctor technology to operate the machinery virtually. I was able to leave with eye exam results and glasses purchased the same day! My mom was also able to find some frames that look lovely on her. Staff is always so helpful in giving sweet feedback on their preference of glasses if you're between a few pairs!

I stopped in Shopko Optical E. Johnson St. Fond du Lac,Wi54935…read moreFantastic fast service. My dog chewed my glasses. Hannah helped me with a smile. She took the wrecked lens out for me and found a lost screw. Very friendly girl. She helped me because she wanted to. Not because she had to.

To find a good Dr is not easy. Especially your eyes. I am…read moreso glad to have him as my eye Dr. felt so comfortable and explain every steps of the way of exams what he's going to do. Thank you Doctor Brown.

Dr. Brown took the time to thoroughly examine my eyes but, due to severe allergies, was not able to…read moredo my refraction exam. He prescribed the meds needed to get my eyes back to normal plus a couple of other drops that immediately gave me some relief. His receptionist promptly rescheduled my next visit to finish my exam and get my new glasses ordered. I highly recommend Dr. Brown for a regular exam or any issues you are having with your eyes.

Great place to get proper attention. I needed emergency service and they accommodated me. I am very…read moreimpressed with the friendliness of the staff and professional service.

Dr. Chad took this practice over 2020 (my recollection). I have been a loyal patient because he is…read morewonderful. Very friendly, very knowledgeable, and a gentleman. Entire staff is a pleasure.

I have been going to Dr. Kraus since I was a little girl. The staff is so friendly and warm, they…read moredo an exceptional job. I never experience any discomfort. I am a rare breed when I say, "I love going to the dentist!" But Dr. Kraus is why!