A DENTIST & TEAM THAT CARES!!…read more I usually HATE going to the dentist, I've walked away from many dental offices feeling like no matter what I do to take care of my teeth nothing is good enough, or I get referred to a super expensive specialist, and if not I have to pay super expensive bills for being uncomfortable and anxious for an hour or two. That being said I have NEVER had such an amazing experience and have never been so comfortable during the whole process! Even when I voiced that I was getting nervous my dentist stopped everything and talked me through the options and made me feel comfortable and confident in the plans moving forward. I felt like a person that was getting help from a professional and not the usual distant non personal experiences. I cannot say enough good things about Bass Lake Dental, everyone was kind and helpful and was there to help you feel confident and comfortable the whole time. I've found my forever dentist here and I hope you do to!

I made appointments from my current dentist and they would cancel on me 1 hour before appointment…read morethat Hygienist is sick ....They did this to me 2 times ...Then the 3rd appointment calls and says that you need full Xrays of mouth and I have coverage ....Tells me the day of appointment 3 hours in advance but still made excuses.....I think they never wanted me there from the beginning and it's horrible...I will never ever go here

(Saint Paul/Como location) I was given a new patient appointment at short notice. The location is…read morebeautiful and clean. Everyone was friendly and noninvasive. Suad gave me the best cleaning of 47 years. She was friendly and helpful and gave me tips NO ONE ever had to take care of my receding gums. Thank you for making me feel welcome.

Had such a great experience today! Dentit's Everett did an amazing job on my teeth and I'm so happy…read morewith how everything turned out. The front desk girls were also so friendly and made scheduling so easy!

To give this Dentistry by Design a 1-star rating is very generous on my part. This is a horrible…read morevendor on so many levels. I obtained a treatment plan and the cost of this plan from my dentist in Florida. Since there was extensive work required the amount of this plan was very high. Before, I committed to starting this treatment, I was going to obtain two more estimates and obtain additional treatment plans. Dr. Rizvi is a dentist in my insurance network. Although I had been to this facility in the past, I was not overly impressed with it. However, in reviewing Dr. Rizvi credentials on the website, I was impressed with him. I was led to believe from his website that he could do the extractions and do the implants. I emailed Dr. Rizvi from Florida and told him I wanted another opinion and could he give me an opinion and a treatment plan. Dr. Rizvi agreed to meet with me and said this visit would be of no charge. Not only did he charge me for this visit he did not give me a treatment plan and an opinion. His solution was to make referrals to an oral surgeon for extractions and a periodontist for implants. I declined his referrals as my current periodontist would do the extractions and implants. I went in for a cleaning at Dentistry by Design. The hygienist was planning to do x-rays which I declined, and I explained to her that my periodontist had done x-rays and in the past week and that I had paid $596 for this work. I had given Dr. Rizvi a flash drive of these x-rays. She appeared to be miffed at my refusal for x-rays and asked the dentist if she should proceed with the cleaning without x-rays. She did proceed with an abbreviated cleaning as it only took 15 minutes, and cleaning usually takes about 45 minutes to an hour. I emailed Dr. Rizvi and requested that he not invoice my insurance. I explained to him that since the hygienist had done such a shotty job, I was going to have to have them recleaned. Dr. Rizvi did not call me to further discuss this matter, but he did bill my insurance company. Not only did they invoice the insurance company, but the explanation of benefits showed that they showed a tax on the service. I called the business agent and told her I did not think taxing me for this service was legal. She assured me that it was legal. I contacted my insurance company, and I was informed that I should not be taxed. I again called the business agent at Dentistry by Design, and I was told it was a provider free even though on the explanation of benefits it clearly states it is a tax. I again called the insurance company and was told that a provider fee was not legal if it was an in-network provider. The insurance company said they were going to file a complaint against Dentistry by Design. Another concern is with the appliance that was made when my front teeth were extracted. This appliance is poor fitting, and it is causing multiple sores in my mouth. In a recent visit to another dentist, she filed the appliance and so it fits better. A lesser concern is their poor communication with me. They were to call when my appliance was ready, which they never did. I had to call them and when I asked if the appliance was in, they said they needed to check and was told they would call me back, which they never did. I had to call them, and they told me it was ready, but I needed to wait to see if I could pick it up. Once again, I had to make another call about the pick up of the appliance. Another concern was bad information about pricing. I also inquired about the cost of crowns for my implants, and I was told $7,000 per implant. This seemed to be an extraordinary cost as most crowns range from $2,300 to $3000. I again questioned the fee and a different person said she thought the original quote was for a total implant even though when I questioned the first person about the crowns, I made it clear I was only talking about the crowns she gave me this very high quote. It should also be noted that my experience with Dr. Rizvi reveals that he does not do implants. It should also be noted the internet shows Dr. Rizvi as an oral surgeon, and yet he was going to refer me to an oral surgeon for my extracts. Mary Ann

I was in Minneapolis from out of town when I broke my tooth. Dr Rizvi took a same day appointment,…read moreand gave me excellent treatment. He knew exactly what to do to enable me to implant a tooth later. Both he and his staff were friendly and caring, even for a stranger like myself.

Let me start off by saying, I understand that based on zip codes, insurance amounts can and often…read moredo differ. Regardless of this fact, Northern Star is absolutely taking advantage of their clients and overcharging on all fronts and the photos- the first one being an estimate from a VIRAL consultation with northern star on August 14th, 2020, and the second photo being from an In-person consultation I just had today with Dakota Valley in Burnsville- pretty much speak for themselves. As you can see from the first photo, Northern Star wanted to code two of my lower wisdom teeth as 'completely bony impacted'. I don't claim to be a dentist or claim to have the knowledge an oral surgeon has, but 'completely bony impacted', if you look it up, literally simply means "a tooth is completely inside of the bone and has not erupted through the gum," as in, it is not able to be seen in the mouth..... both of my lower wisdom teeth that they were claiming were "completely bony impacted" were visible in my mouth and had erupted through the gums. Another very questionable aspect was the fact that northern star tried to tell me that my four wisdom teeth would take 45 mins to 1 hr to extract, which meant they would get to charge me for a whole lot more for general anesthesia. The place I just had a consultation today told me, max, the entire procedure will take FIFTEEN MINUTES, because both the top teeth were a simple extraction and the bottom two, one was surgical completely erupted and the other is surgical partially bony. Northern Star mistook me for a young, naive 25 year old who wouldn't be bothered to do my own research or question what they were coding my wisdom tooth extraction as, which in essence, would've meant I would be getting charged ALOT more. Oh well- they lost a client and maybe this review will make them think twice about trying to FRAUDULENTLY miscode in order to overcharge unassuming clientele. DO YOUR RESEARCH.

I had Dr. Chavez do an implant for me. She and her friendly, helpful staff made me feel so at ease…read moreon my first consultation. My implant procedure went extremely well with no pain and no complications! I couldn't speak higher of my experience! I'd recommend her to everyone! 5 stars out of 5 stars!!

This is my new dentist team! I have had to get a lot of work done including 7 teeth getting pulled,…read moreeven though I was nervous the doctors and nurses made it easy. Getting teeth pulled easy? Yeah, somehow the made it happen. My insurance wasn't going to pay much, in comes Olivia to save the day and help me with a payment plan to make sure I can afford the work that I needed done. 5 stars! Thank you Olivia and Dr. Unger and everyone else there I didn't catch the name of.

Dentists are great! They run on time. Made my crowns in one visit! Very efficient, too! Nice clean…read moreoffice.

Bit of backstory, I went to my first dentist appointment in a very long time at North Decatur…read moreDentistry in Georgia about 6-7 months ago. I loved that they were able to give me my "to do" list for all the stuff my teeth needed. I was very pleased with one of the team members there, Fateemah, who cleaned my teeth and gave me a lot of tips on how to keep my teeth and gums healthy. I found out she moved to a different state, thus my journey for a hygienist began... On 07/08/2020, I came to this office to get my teeth cleaned. I was greeted by the receptionists with smiles, I'll assume they were smiles since masks are required in the office, hint hint. I also wanted to get a slight pain checked out from a nearby area close to a crown I had put in. I was seen by Fateemah, as she was kind enough to keep me updated on where she moved. Since they are part of the Smiles Generation network, getting my info back and forth with North Decatur Dentistry was pretty easy. She cleaned my teeth thoroughly once again, and congratulated me on my progress. I didn't get a star sticker but healthier teeth is just as good for me. I was then seen by Dr Egan who was very pleasant and knowledgeable as she was pretty quick to diagnose my pain. She made a slight adjustment to my crowns in hopes that it would help with the occasional pain I'd have. She also told me what other work I needed, but since my time is short here, I'll be getting that work done back in Atlanta. All in all, I had a great experience at this office. It's hard to find an amazing hygienist, so if you visit this office, I recommend you see Fateemah! If her manager or the regional manager sees this, please know she's that good that someone traveled out of state just for a cleaning! The staff were are all great too!

They don't even deserve one star. The very best of the very worse . They are just a money machine…read more Scheduling unnecessary appointments and services. Went there for a root canal with one of their specialist but I also was scheduled for another appointment with a dentist for " a preparation " to the procedure done by someone else.They ask me right away for a deposit of $ 100.00 to secure the appt. Went back there and was told that after my insurance coverage I was liable for over $ 3000 a total ripoff. I walked out ! This company should be out of the map. It's highway robbery at it's best !

Everyone is so friendly & easy going. I used to have PTSD going to the dentist but not anymore…read morethanks to the gentle care of the staff! I would recommend to anyone!

Northpointe Dental has been great to deal with. My husband went to dr. Rathgen for a device to…read morehelp with sleep apnea. He has been very pleased with how friendly and accommodating the staff has been. Dr. Rathgen is very personable and friendly. In addition, the staff has been very helpful with working with our insurance company. We would strongly recommend Northpointe Dental to anyone and everyone!

Had wisdom tooth removed-I was a little apprehensive about this procedure, however, after a…read moreconsultation with Dr. Ackerman, all my fears were relieved. The procedure itself couldn't have been smoother. I got home and applied ice packs as prescribed-Woke up the next morning and to my surprise there was no pain and none after the novacaine had worn off!! This due to Dr Ackerman's skill and knowledge. Besides being a very skilled Surgeion, he is very communicative, which I also appreciated. The office staff were great with me..I did all my homework and I advise anyone to do the same..It makes their job easier and gives you piece of mind as what to expect financially.. Good Work Guys

I was treated with the utmost professionalism and care. I was very please with all procedures and…read morestaff. Thanks