SHOULD BE ZERO STARS FOR THE FRONT STAFF! Horrible and unprofessional. They cancelled my…read moreappointment only about an hour in advance, while I was on route! "Rescheduled...on your behalf ." But didn't ask me. Talked to me like I was the wrong one. The manager was no better help. Even the follow up was funky! To be fair, those who actually did, in the past, work on my mouth were really good and professional with me. But front of house...no. There's been lots of ICE in my community through the winter. Brown people too scared to come outside! It caused me to miss appointments. It did NOT cause me to fail to care for my own teeth! This is what the mgr tried to gaslight me with. Sad. Pitiful. But had they examined me that day, they would've seen the problem that was beginning. Could've told me what to do. But, no. Goodbye to this awful place!

Scary place!! my daughter had complications with her tooth extraction from here and I brought her…read moreback the next day, was told she had to wait to be seen. she had extreme bleeding and they wouldn't see her right away and just kept taking patients

I have been going to Bassett Creek Dental for a couple years now - and I take my mom and brother as…read morewell. I recently had to get a front tooth's crown replaced. OMG - the result is stunning. Dr. Bruning made sure that the color match was correct - I even went to a special lab where a technician took 2 hours to make sure everything matched perfectly. This is the kind of treatment I would expect for a movie star - not for me. And the cost was completely nominal. I have been to several other dentists in my life and NEVER have I been to one whose work is as meticulous, the staff as knowledgeable, or the doctors as competent. I highly recommend 10/10.

Went in for a cleaning and it cost me 469 dollars for xrays and a dentist visit. All I wanted is…read morefor them to clean my teeth. This place is very unprofessional! No thanks Barb!

My molar fractured and I had a ponderous hole in my tooth. My niece recommended this office and I…read morewas deeply impressed by the ease of making an appointment on a Sunday and the quality of the care. It was a long procedure and the dentist and his assistance checked in with me multiple times to see how I was doing and helping me to be comfortable. Initially the front office had told me that they would not be able to verify my insurance because it was the weekend (and even suggested that I might come back the next day), but when the crown procedure was diagnosed and recommended they were able to verify the insurance (which covered 50 percent of the cost). Very glad to have landed in this office and might choose to use them for non-emergency dental work as well.

Fuck them!! Shitty service they assume everyone is a kill popping looser so they don't give you the…read moremed you need! Ended up in the emergency room! F them

worst dentist ever ruined one half of my mouth absolutely no idea how to even find cavity's, should…read morebe shut down. never stopped talking during the 6 times he had to do major work on my teeth. pulled two teeth because of him. lack of skill in this trade absolutely won't ever see the thousands I've lost again and won't ever get those teeth back.

Super friendly and knowledgable staff. Dr Lee and Robin and everyone are great. My family has been…read moregoing there for over 5 years, and it's always been consistent.

To give this Dentistry by Design a 1-star rating is very generous on my part. This is a horrible…read morevendor on so many levels. I obtained a treatment plan and the cost of this plan from my dentist in Florida. Since there was extensive work required the amount of this plan was very high. Before, I committed to starting this treatment, I was going to obtain two more estimates and obtain additional treatment plans. Dr. Rizvi is a dentist in my insurance network. Although I had been to this facility in the past, I was not overly impressed with it. However, in reviewing Dr. Rizvi credentials on the website, I was impressed with him. I was led to believe from his website that he could do the extractions and do the implants. I emailed Dr. Rizvi from Florida and told him I wanted another opinion and could he give me an opinion and a treatment plan. Dr. Rizvi agreed to meet with me and said this visit would be of no charge. Not only did he charge me for this visit he did not give me a treatment plan and an opinion. His solution was to make referrals to an oral surgeon for extractions and a periodontist for implants. I declined his referrals as my current periodontist would do the extractions and implants. I went in for a cleaning at Dentistry by Design. The hygienist was planning to do x-rays which I declined, and I explained to her that my periodontist had done x-rays and in the past week and that I had paid $596 for this work. I had given Dr. Rizvi a flash drive of these x-rays. She appeared to be miffed at my refusal for x-rays and asked the dentist if she should proceed with the cleaning without x-rays. She did proceed with an abbreviated cleaning as it only took 15 minutes, and cleaning usually takes about 45 minutes to an hour. I emailed Dr. Rizvi and requested that he not invoice my insurance. I explained to him that since the hygienist had done such a shotty job, I was going to have to have them recleaned. Dr. Rizvi did not call me to further discuss this matter, but he did bill my insurance company. Not only did they invoice the insurance company, but the explanation of benefits showed that they showed a tax on the service. I called the business agent and told her I did not think taxing me for this service was legal. She assured me that it was legal. I contacted my insurance company, and I was informed that I should not be taxed. I again called the business agent at Dentistry by Design, and I was told it was a provider free even though on the explanation of benefits it clearly states it is a tax. I again called the insurance company and was told that a provider fee was not legal if it was an in-network provider. The insurance company said they were going to file a complaint against Dentistry by Design. Another concern is with the appliance that was made when my front teeth were extracted. This appliance is poor fitting, and it is causing multiple sores in my mouth. In a recent visit to another dentist, she filed the appliance and so it fits better. A lesser concern is their poor communication with me. They were to call when my appliance was ready, which they never did. I had to call them and when I asked if the appliance was in, they said they needed to check and was told they would call me back, which they never did. I had to call them, and they told me it was ready, but I needed to wait to see if I could pick it up. Once again, I had to make another call about the pick up of the appliance. Another concern was bad information about pricing. I also inquired about the cost of crowns for my implants, and I was told $7,000 per implant. This seemed to be an extraordinary cost as most crowns range from $2,300 to $3000. I again questioned the fee and a different person said she thought the original quote was for a total implant even though when I questioned the first person about the crowns, I made it clear I was only talking about the crowns she gave me this very high quote. It should also be noted that my experience with Dr. Rizvi reveals that he does not do implants. It should also be noted the internet shows Dr. Rizvi as an oral surgeon, and yet he was going to refer me to an oral surgeon for my extracts. Mary Ann

I was in Minneapolis from out of town when I broke my tooth. Dr Rizvi took a same day appointment,…read moreand gave me excellent treatment. He knew exactly what to do to enable me to implant a tooth later. Both he and his staff were friendly and caring, even for a stranger like myself.

Bit of backstory, I went to my first dentist appointment in a very long time at North Decatur…read moreDentistry in Georgia about 6-7 months ago. I loved that they were able to give me my "to do" list for all the stuff my teeth needed. I was very pleased with one of the team members there, Fateemah, who cleaned my teeth and gave me a lot of tips on how to keep my teeth and gums healthy. I found out she moved to a different state, thus my journey for a hygienist began... On 07/08/2020, I came to this office to get my teeth cleaned. I was greeted by the receptionists with smiles, I'll assume they were smiles since masks are required in the office, hint hint. I also wanted to get a slight pain checked out from a nearby area close to a crown I had put in. I was seen by Fateemah, as she was kind enough to keep me updated on where she moved. Since they are part of the Smiles Generation network, getting my info back and forth with North Decatur Dentistry was pretty easy. She cleaned my teeth thoroughly once again, and congratulated me on my progress. I didn't get a star sticker but healthier teeth is just as good for me. I was then seen by Dr Egan who was very pleasant and knowledgeable as she was pretty quick to diagnose my pain. She made a slight adjustment to my crowns in hopes that it would help with the occasional pain I'd have. She also told me what other work I needed, but since my time is short here, I'll be getting that work done back in Atlanta. All in all, I had a great experience at this office. It's hard to find an amazing hygienist, so if you visit this office, I recommend you see Fateemah! If her manager or the regional manager sees this, please know she's that good that someone traveled out of state just for a cleaning! The staff were are all great too!

They don't even deserve one star. The very best of the very worse . They are just a money machine…read more Scheduling unnecessary appointments and services. Went there for a root canal with one of their specialist but I also was scheduled for another appointment with a dentist for " a preparation " to the procedure done by someone else.They ask me right away for a deposit of $ 100.00 to secure the appt. Went back there and was told that after my insurance coverage I was liable for over $ 3000 a total ripoff. I walked out ! This company should be out of the map. It's highway robbery at it's best !

professional and well served. recommend everybody who is looking for a lifetime dentist, this is…read morethe one.

i was seeking replacement dentures...NOT implants i was referred to a prosthodontist who…read moreexclusively did what i did not want. i feel like i was simply a referral specimen treated by a used car salesman who (my guess) got a referral fee! i subsequently found a different local dentist who performed exactly as i asked with superb results.

had a chipped tooth repaired and it's literally worse after treatment than before I came to them I…read moreswear I don't know what they did but after the numbness wore off it's even sharper than before

I went to Mendes Family Dentists as a new patient today after looking for a new dentist- was very…read morepleased with my choice! The Dr. Mendes senior examined my teeth and was very pleasant and friendly. My hygienist was also thorough and friendly. Mendes has a diverse staff which is wonderful- a Vietnamese patient came in and a staff member who was also Vietnamese was able to speak the patient's language- am sure they also felt welcomed coming for a first time. Convenient location on Snelling in Highland- so glad I found Mendes Dentists!