Terrible experience. I tried to purchase and exterior door here. After explaining what I wanted I…read morewas then told I would here from another member of the staff on pricing. When I walked out of the store I said to my wife, I just have a feeling we will not hear back from them. Well sure enough, never heard back. I went back to the store 3 weeks later and the employee apologized to me and said we will contact you by the end of the day. Well it's been 3 months now, no call. REALLY...REALLY So typical for this area. I would go elsewhere if you need windows or doors.

The good: They had everything in stock, including 4x4x16 posts (unlike the other 2 companies I got…read morequotes from). They delivered the day after I put in and paid for the order. The bad: They stiffed us on 4 washers. (Less than $1, not worth the drive to Wendell to sort out.) Their 2x6 boards are low quality - about half have bark on 1-2 edges. The 2x8x8 is damaged exactly in the middle. It looks like pallet was dragged across concrete - ends of some boards have 1/3 thickness scraped off. Most expensive of the 3 companies I got quotes from.

Wow.. talk about a cluster mess. They let you drive into the warehouse. Which means you and thirty…read moreothers trucks with trailers are going down two main isles, backing up, queuing and being frustrated. You will also expect to wait.. and wait. You will save $0.30 a foot.. but it'll cost you an hour or two.

no frills, very simple... Drive in, weigh your car, load up your trunk with firewood, weigh your…read morecar, pay, drive out. Exactly what I needed at the right price!

Ok, to start with I am a girlie girl. I have NEVER been to a wood yard in my life (no, Lowes…read moredoesn't count). Now that I have this out of the way (stop that giggling right now!!) I have to tell you about how I am now a 'pro' thanks to the WONDERFUL folks at American Lumber. You drive up, let them weigh your car (yes with you in it) then its a short drive to the wood bin. Fill up your trunk (I recommend bringing gloves) or the bed of your truck (you lucky dog you) and then drive back to the scale to be re-weighed. Then head in to the office to be totally gobsmacked when you find out that 100lbs of wood is UNDER $20. Yes...I said UNDER. All those fires last year where you used wood from the super market. Feel free to do a mighty face palm....I did. The wood is good hard wood that makes a lovely fire. My ONLY con is the size of the logs...darn you brick pizza fans!! So to sum up; resist the urge of that probably illegally imported bundle of wood at the store and drive on over to American....you won't be disappointed!!!!!

Still no resolution or comment as to why the installation of the replacement door is going to or is…read morenot going to be covered by this business. BFS accepted a substandard door, plyGem constructed the substandard door and to add insult to injury are expecting the homeowner to pay twice for install. I did not order a substandard door but that's what I got for $4800.

This company fired an employee for taking lumber from a scrap pile to help a guy build a handicap…read moreramp for a disabled neighbor. The best part the lumber was paid for by the guy he was helping. I was in the building when the guy came in to pay for the lumber and I asked him why he paid for it after the guy was fired. He stated that the guy called or was called by his supervisor about taking some lumber destined for the scrap pile and was told not to worry about it but that he chimed in and said he would be out Wednesday to pay for it. The supervisor said not to worry about it. They just needed a couple of 2x4's to finish up so the neighbor could be taken to a doctors appointment the next morning. Just goes to show you how big egos get in the way of compassion. I'll refuse to support this company from now on.

Pros: 1. One stop shop: full deck restoration (Trex…read moreproduct) and screened room converted into a 3 season room (EZ Breeze product) 2. Work completed timely (within a week or less). There were (3) separate jobs scheduled (deck, sunroom, flooring in sunroom). All of the work was completed before the projected date. Cons: 1. Building material options/offering on offer during the consultation period was limited. A) A 18/16 mesh screen was installed. We would've preferred a 20/20 mesh density to prevent gnats from entering the space. We had to re-install 20/20 mesh screens from another company at the cost of 1400.00. This was a missed talking point of discussion during the consultation phase in our view. B) The presented Trex board options for the deck was limited to 3 material choices. We would've preferred to see a larger variety of the deck colorway options (samples). The color sample provided for selection isn't as forgiving of foot traffic & surface debris as we would preferred. 2. The installation work was scheduled randomly. We received 'day of' calls to get the work completed. I think this translated into the work detail being rushed to meet the production schedule of other jobs. Some quality of the workmanship (finer details) went overlooked/lacking as a result. Ex. Gapped installation on the Trex boards primarily at corner edging in some instances (see close up pics).

Greg, Pete and their entire team did an outstanding job. From start to finish smooth as silk. My…read morewife and I went with glass windows and frame enclosure. My, only regret should have done this enclosure years sooner.

Needed some replacement panes for a few windows and Mike was able to help out. Excellent customer…read moreservice!

I purchased a LG washing machine from Lowes with installation, parts and service. My existing LG…read morewashing machine was about 12 years old and the motor and motor control failed. The replacement machine arrived safely and on time. The installation crew was polite and conscientious. They quickly removed the old machine as I had purchased recycling service. The BIG problem occurred when installers refused to install the new machine on the LG drawer pedestal( that was under the failed machine). They claimed it was against company policy. That means that the nearly 200 lb washing machine would have to sit on the floor. This placement made it nearly impossible for us to use with our back problems. Also there was no way we could even pick the heavy machine up and place it on the pedestal ourselves. My wife was prepared to have them box it up and return it to Lowes. After a bit of a cool-down, we decided that though Lowes installation policy was incompetent, we would accept the delivery and hire someone private to help us mount the washer on its pedestal. WARNING: If you must use Lowes installation services, consider grilling the installation department on all aspects of a what is performed with installation service prior to purchase or look at other vendors carrying the same product.

I shop here often - too often. I always need plywood cut down to fit in my car, and 50% of the…read moretime, the panel saw is not working. I have driven there to many times just to find out i cannot get what I need. Lately, I call ahead to see if the saw is working, but the last two times, (after the recording asks if I want to know about the lumber inventory in Charlotte) the phone just rings and rings. This time, after 15 minutes, I just drove out there. The saw was of course broken. It was hard to find anyone to even ask. I need to find a better store.

Great quality mulch at a great price. Plan to continue business here. This is a huge upgrade vs the…read morebig box stores.

Great triple shredded mulch delivered promptly and on time. This is the 4th year I've bought from…read morethem and plan to continue to buy their quality and good value mulch