needed jump-start service.. automated intake for request was…read moreterrible (misunderstood most of my answers to its questions) but finally let me talk to customer service rep. who was great...verified all in- structions by text & followed up to make sure I was happy with service... service provider ( Nick) was GREAT !! ...arrived within 15 min, quickly dis- covered loose battery terminals, & tightened them (suggested "shims") also gave me great advice about my tires Thanx Nick & Hartford

Absolutely Dreadful, Impossible to put in to words the level of abomination…read more The worst customer service known to mankind. They deliberately try to extend and delay by not giving you full information. Every time I call they add a new final piece of information that is missing. I get zero updates when I resubmit and have to call for weeks to be told again something is missing or isn't right about what I submitted. They make is near impossible to get through to anyone who can do anything in any real capacity to help. They do not even inform properly. Honestly unbelievable, this is one of the worst if not the worst customer service experience I have ever had with any company in any service anywhere ever in my entire life. Horrendous, terrifying, appalling, and horrific come to mind. I do not typically ever write reviews, and if I do it is because it would be a positive one. Mark this as my first negative review I have ever posted as I have never been so compelled to share how absolutely terrible they have been with anyone who will listen. Everyone should know they will not give you the full story. Everyone of them will tell you something different. They will say it final, until its not. And you will have to hound all of those updates yourself, because they wont be letting you know. This is going on 6 months now with no end on sight.

Berry Insurance Associates is the absolute best group around. Whether for financial advice, auto…read moreinsurance, health insurance, they can't be beat - hands down the best!

From the owner: Specializing in Auto and Home Insurance.read more

Only had them for a year and they gave me till November to fix three things which i did and it cost…read moreme over a 1000.00 to do it and they dropped me anyways!!!!!! Beware!!?! May be a scam!!!

From the owner: Our goal is to help you select the insurance that is right for you. We are experienced in the risks…read moreand potential losses Connecticut residents and business owners face, and will work closely with you to select coverage from top-rated insurance companies. As an independent insurance agency we provide coverage from a large number of top rated carriers. We tailor each home and auto insurance policy to meet the needs of the customer. We take the time to listen to you and learn about your life and property, so we can help you choose the right coverage. We carefully review your specific exposures with you, to create a customized protection plan that fits your specific needs. We explain what coverage we recommend, and put in place policies to ensure your security. We also offer affordable tax preparation & tax filing services from several convenient locations.se habla español

We have had Travelers Insurance for our home, autos, and rentals for 15 years. Always paid premium…read morein full and on time or early. Over 15 years we had a total of two claims. One was a homeowner claim for a dishwasher leak that damaged our floors, that was over 6 years ago. They tried to weasel their way out saying it was a long term leak and we didn't report it in time but we challenged it and they covered the damage. The other claim was an auto comprehensive claim and they covered that with no issues. After the homeowner claim the premium went up by almost 50% the next year. The following year there was another 40% increase then another almost 40% increase after that. Last couple of years the increase was minimal. Even with the exorbitant increases in the homeowner policy we stuck with Travelers. So, this year we were waiting for the invoice and were blindsided by a letter telling us that Travelers wasn't going to renew our homeowners insurance due to "debris" in the yard. There was no phone number to contact them regarding this issue just a "matter of fact" statement that the policy was not going to be renewed. Oh, they still wanted the auto insurance but not the homeowners. After 15 years, premiums paid on-time, one homeowner claim 6 years ago and no advance warning of non-renewal for a subjective view from an aerial photograph that they suspected showed "debris". We live on 5 acres that we farm, we grow grass hay for horses and have more than twenty fruit trees, table grapes berries and vegetables. We repurpose or recycle most of our waste items. We have tractors, trailers and various farm equipment. WE DON'T HAVE DEBRIS STREWN ABOUT THE PROPERTY! We have pallets we store to use when we cut the hay, we use drip irrigation for most of our trees and crops and store surplus supplies for installation and maintenance of our irrigation, equipment and facilities. This is not "DEBRIS". Our complaint is, after 15 years of paying premiums in-full and on-time, not one person from Travelers Insurance ever contacted us regarding their concern about "debris" existing on the property. NO LETTERS, NO PHONE CALLS, NO EMAILS, NO TEXT MESSAGES, just a letter of non-renewal. (NOT a shining example of customer service!) In our state Travelers doesn't deal with their customers directly. You need to use a independent agent that offers Travelers Insurance. Our agent can be difficult to contact. He doesn't return calls in a timely manner and never contacted us regarding the non-renewal, we had to contact him. He requested the photo from the underwriter and we provided him an explanation of the areas in question to forward to the underwriter. We are not sure he ever really provided anything I gave him to the underwriter. He did, however, say the underwriter didn't budge at all and that no explanation would change their mind. We gave Travelers 2 stars. We struggled with 1 star or 2 stars, but settled on 2 stars because they did repair the dishwasher damage and the auto comprehensive claim to our satisfaction. That being said, we would not recommend Travelers to anyone if asked. This is due to the lack of competent customer service follow-through that is expected from a long-term relationship.

I've never been more disappointed in an insurance company. After being a loyal customer and paying…read moremy premiums on time for years, I filed a legitimate claim when for a minor non fault accident--and instead of helping, they dropped me. The moment I needed them to stand behind their promise; they treated me like a liability instead of a valued customer. There was no compassion, no meaningful explanation, just a cold notice that my policy would be canceled. It's incredibly frustrating to realize that an insurance company is happy to take your money but will abandon you the second you actually use the coverage you've been paying for. If you're looking for an insurance company that stands by its customers, this is not the one. I strongly recommend looking elsewhere--somewhere your trust won't be taken for granted.

I was in the process of refinancing my house, and was told I needed Flood Insurance by Bank of…read moreAmerica. The letter I received from the Bank stated I needed to carry a certain amount of coverage before they would approve the loan. I had a suspicion that I did not need it, but had to expedite the process...and John was there every step of the way. John contacted FEMA, got from them what I needed and instructed me on what I needed to do. Not only did he help with that, he was also experienced enough to know that what the Bank was telling me I needed was false. Furthermore, he contacted both the bank and FEMA again for me to allow me to focus at my job, while all of this detail was being handled in the background. John is experienced, friendly, and is a top of the line insurance agent. He goes above and beyond for people, and has a very calming and reassuring tone to his voice when speaking with you. He will follow-through in what he says he will do, and even go beyond that without you asking. His office team is friendly and courteous, and will assist you when John is helping other clients. They are experienced, and they know what they are doing as well. I would recommend John's agency over any other State Farm agency for this very reason. Thanks John for helping my family during a very difficult process and ultimately knowing more than the Institution that was supposed to know more to approve my loan!!!! Thanks!!!

From the owner: Our mission is to help people manage the risks of everyday life, recover from the unexpected and…read morerealize their dreams. Get Coverage You Can Trust. Compare and Save Now. Whatever Your Needs Are State Farm has you Covered. Click or Call for a Free Insurance Quote Today. License #: CT-1432853