stayed here for my wedding. Mauricio Tamay was very kind during my stay and my wife and I really…read moreappreciate him and his hospitality. Will come back again in the future.

I will give 5 stars for the Westin Chicago North Shore…read more The room was a pretty decent size and very clean, the bed was comfortable, and the shower was amazing. I loved the rainfall shower head and the hand held shower tool was great too. I forgot something in my room after check out, and the front desk person was nice enough to let me go back to retrieve my item as well. Marriot in general is a really nice hotel chain, one of my favorites. I'd definitely recommend a stay at this location if you want a nice, comfortable room in a good area.

3.5 stars for the rooms which were clean and had appliances including a microwave and fridge, but…read morelacked overhead lighting and towel bars /hooks to hang towels. Bathrooms did have a lot of handicap bars which I ended up having to use for the towels though not ideal. Couldn't call front desk because the phone was not working. Service was efficient and responsive and came right away to fix our phone after we called on our cell phone. 4 stars for the breakfast buffet. Our server Esteban was gracious, attentive, and took time to chat with his customers. Omelet station by Reina was great ! We appreciated that the omelet was not oily. Also loved the crispy apple spiced granola and the "Constant Comment" orange spiced Bigelow tea that I selected for it's curious name. Funny how we did end up commenting on it. Our server said it helped him open up his sinuses. 3.5 stars overall rounded up to 4

3/5 stars. The…read morelocation was the best part as it was central and close to all of our business meetings some were only like 3 miles way. As many pointed out the hotel is very dated and most of it is run down and beat up. The pool is rather small and even bit hard to even find, which is weird because why have a small pool thats not that easy to find in the first place? The surrounding area is like a forest and a nature preserve looking pond. People in our group saw all kinds of random forest animals when they went back there. Everyone at the front desk were nice and professional and genuinely sincere in helping me and my groups issues get resolved, except for the front desk manager. I forgot her name she is a Latina women with glasses. She was not as friendly and kind as the rest of her front desk team. She was by far the worst one working at the front desk by far. You had to wonder how the hell is she even the front desk manager??? She basically had me repeat all of the long list of issues that we had that the other front desk team members already were in the process of resolving for me causing me further nuisance. She basically did not believe what my story was for some reason and wanted me to prove to her that I was not lying. Like WTF? I was in town for business meetings why would I make up a BS story to try to bother the front desk in the first place? As a Gold HH you get like $18 a day credit so you can use that for food/beverage or the small convenience store behind the front desk. Most of the people in my group used the $18 on waters, oj bottles, chips, gum etc. So the $18 a day credit was pretty cool until like day 3 they ran out of stuff and did not restock anything until our trip was over. I saw others complain about cars getting broken into and car parts getting stolen in the parking lot, I fortunately did not have this problem or felt any concern/danger for that and the parking lot areas, but a few of the days some teenagers came over to hang out at the hotel and tried to swim and hang out in the lobby and other areas of the hotel. I'm not sure if they were actual hotel guests or just some teenagers trying to use the hotel as a hang out spot or what was going on? It would have been nice if security kicked those teenagers out for being loud and a nuisance but it seemed like there was no security really working at all from what I saw? Just a janitor/grounds keeper looking people who were gone once their shifts ended. The coolest part of my stay was probably my room as it had a larger deep soaking jacuzzi tub in it and the jets actually worked rather well like a real jacuzzi. I think had my room not have that I'd probably give this place only 1 or 2 stars then. I would not stay here again unless it was like a really good reason to like our meetings were actually happening in their banquet rooms or something.

Room: clean, large and comfortable. Bed was very nice and linen was clean and fresh…read more Bathroom: spacious, clean and stocked. Need to add a few extra hooks for clothes as usual. Breakfast: free, plentiful, pancakes, eggs, bacon, sausage, hot coffee, juices. Tasted great. Staff: friendly, helpful, professional. Overall was a nice stay. We were in town for a conference at a local Hilton and this was an overflow hotel.

The hotel is fine and staff pleasant. However, don't let them put you in a room anywhere near the…read morebreak/smoking area in the back of the hotel where you will be awoken in the middle of the night on multiple occasions during smoke breaks by staff and others who utilize the area and talk in full voice at all hours of the morning.

Had an amazing stay at the Holiday Inn Express in Deerfield…read more My Suite was very nice and cozy. Very clean and welcoming with lots of new updates. They have a very nice indoor pool with hot tub. The fitness center has all your basic equipment to get a quick workout in. Breakfast was decent. The omelettes, bacon and pancakes were very good. The sausage gravy not so much. Overall, had a great stay. Highly recommend.

Room was dirty. Shower walls were very dirty with black marks on the walls (see pic). Sparse…read morefurniture layout and tile floor in outer room was off putting. Hallway carpeting was dirty and well worn. Swimming pool is used by a third party to conduct swimming lessons for non guests. Total mess. Holiday Inn Express has been a go-to for many years but I can't see myself choosing another Holiday Inn Express after this experience. Checked out after the first night of a 3 night stay.

This is a 2.5 star review, but this place has so much potential to be a good hotel! The rooms were…read morenice, spacious, and clean. The kitchen was stocked with utensils, plates, and some pots/pans for cooking. It was quiet and we never heard a peep from the other guests. The bed was comfortable and we slept great! Laundry facilities were a plus also. Upon check-in, the girl at the front desk was not very helpful. When we asked if we could check out late the next day, she said we would have to call the front desk the next morning to find out. Two hours later my boyfriend went back down to the front desk and asked another staff member if we could check out late. She said yes, we could check out at 1:30pm. I went to the front desk to get change for the laundry machines. The staff member said it was $3 for a load of laundry. I gave her a $10 bill and told her to give me change for two loads. She gave me $2 in quarters. Turns out she was distracted because she was talking on her personal phone. We went down for breakfast the next morning at 7:40am. The scrambled eggs tray was empty so I grabbed some coffee and sat down and waited. Twenty minutes later and still no eggs, even though someone had come out to check the tray twice. When we finally asked if they were going to bring more eggs, she said "No, sorry." Note to the manager: If you're going to advertise breakfast from 6-9am, you shouldn't be running out of product by 7:40am. That's just not good. And finally, as we were loading stuff into the car getting ready to leave, we got back to the room to find our room key didn't work. They obviously forgot about the late check-out -_- Overall, hotel was nice but staff couldn't give a hoot about customer service.

This place is HORRIBLE. The lady at the counter is racist and very rude and the manager doesn't…read moreseem to care how her employees treat customers and by the way the manager had an attitude I see where the front desk lady gets it from. They also try to rip u off on price and raise your room rate for a small dog and charge u extra 50 non-refundable deposit for a pet. Place is very ghetto and with attitudes from the employees I would stay far away from this place go somewhere else that appreciates you as a customer

If you are in a budget this is for you. The bathroom and room in general appeared clean. I did…read morenot do a thorough inspection of the carpet as i immediately got my sandals out and that is what i used in the room during my stay. I don't think i would be comfortable walking bare feet on the carpet. The staff were nice, no complaints there. The bed and pillows were hard and very thin. It was uncomfortable to sleep in. I did not get much sleep. They do offer coffee and some breakfast things in the morning. That was nice.

Bed bugs! We had moved out of our house, a few days before closing. My wife and I were quite happy…read moreto find a place in Buffalo Grove after the stress of selling our house, packing and moving. We only had 1 day until our closing. And ... yes, we found bed bugs, and they feasted on me by biting me on my forearms, upper arms, hands, behind my year, lower legs, see pics! At first, we thought these could just be regular insect bites, it is muggy outside with and the mosquitos in the Midwest can be bad in July. However, it didn't take us long until we found the real culprits for my bite-riddled arms, head, hands and legs (see pics). We brought it to the attendant of the hotel manager, he didn't want to believe us, but when we showed him the culprits hiding under the mattress and in the bedding he folded. The manager told us to abandon the room, we took our (most likely) not infested essentials (toothbrush, toothpaste) and went to a temporary other hotel room while our original room was fumigated. PJ's and some other clothing went directly to garbage, no attempt to rescue. The superstore Woodman's next door was helpful - 24/7- to get what we needed during the time our property was exterminated, fumigated, disinfected. It is quite difficult to maintain a professional life and having to deal with a bed bug situation. In addition, the door keys frequently didn't work as they locked us out several times. Although we had 2 rooms and that might have generated some door card confusion (1 with bed bugs, 2nd room it seems without bed bugs). We decided to toss a lot of our clothing and the luggage as it was near the bed. Needless to say, we left the place once our belongings were fumigated, we didn't want to take any risk of taking our clothes and other stuff prior to fumigation to the car and to a real hotel. I would love to say that these were the only issues we encountered... However, that is not the case! Bathroom: in the 2nd (not infested) room we used for a few days the bathtub didn't drain, it took a long time for the water to flow out of the soaking tub. Phone: in the 2nd (not infested) room the phone didn't work, we used our cells to call the front desk. Kitchen area: I didn't dare to touch the electric stove top, and once I opened the microwave, I took a pic and never looked at it again. It is fair to say we didn't use the culinary kitchen space. Smoking! Smokers huddle up in front of the main entrance and turn the area at the entrance into a 2nd hand smoke inhalation spa. It is just disgusting to sniff the entrance from across the parking lot, you follow the smell and will find it, blind-folded! Now there is some good news, if you need the nicotine and don't wan to pay the tobacco tax, just stand outside the hotel entrance, it's free!! The hotel staff is ok, but, ... bed bugs!! And for a few dollars more we could have gone right away to a Hilton or Hyatt. It is absolutely horrible, and I was at risk of secondary infections. There is a chance that the bites get infected on top of the original bite wounds. Stand as of August 6th: the hotel didn't want to compensate us entirely. The initial payment is not reimbursed. The 2nd payment was credited back to us, but the dog fees are still outstanding. We are in contact with the claims person from the insurance to get compensated, but it will be long way to a check.

Somar!!! Thank you for being kind and understanding to my needs. You have made my evening much…read moremore pleasant !!

Im summary its a nice clean & comfortable-enough place if you want to save money and are not fussy…read moreor easily awakened Staff is helpful-enough. There is NO complimentary shampoo/conditioner bottles or coffee/fridge/hairdryer/alarm clock/USB ports etc. in the room There is no breakfast in the lobby The bed blankets are thin but the heat works so fair enough. The A/C works but fan is loud There is a minibar...of soap; actually you get 2 Walls are thin, you can hear people coming and going Staff is friendly-enough Will return if I again need to save $

Stayed here for a night while my mother was hospitalized nearby. I've stayed in/around the…read moreGlenview-Northbrook area for family and work and haven't stayed here yet. Overall, decent but not exceptional. Check-in and check-out were easy despite me booking the room same-day (it was an emergency hospitalization), so bonus points for that. The lobby when you enter is pretty breathtaking and the '20s theme is lovely. The image sort of crumbles, however, once you're past the lobby and heading to the rooms. The hallway immediately hits you with a dank, musky smell. Our room's thermostat wasn't turning on at all and we had to move rooms and while both rooms visually were nice enough, the second room felt cramped with a narrow entryway that extended into the room and had no lighting -- meaning past the beds and up until the door you were in absolute darkness unless you used the lights in the bathroom, which opens right next to the door. The second room was also a bit dank/musky-smelling, and the shower had a problem with water spraying from the showerhead all over the bathroom (which we sadly didn't realize until we'd showered!). I attached a photo of it. The beds were alright but had spiderwebs on the headboard and the pillows had almost no support. We didn't have the chance to try out the attached restaurant as breakfast quite promptly ends at 11am and the restaurant doesn't reopen until dinner at (if I recall correctly) 5pm. Moreover, while the hotel site states it offers a shuttle, the front desk informed me that they had no driver for the shuttle so shuttle services were suspended, and amenities that might be of interest to families or travelers such as the pool and hot tub were also closed. This wasn't a huge deal to our party since we weren't there for leisure, but might matter for those looking to unwind back at the hotel. Overall, this hotel is a decent 3/5. Not awful by any means. The front desk staff were patient, friendly, and polite. Looks-wise, there are really gorgeous features in the lobby and restaurant (from what we could see of it) that are enticing! What upset me was the pricing; we paid roughly $150 for a night in what turned out to be a mediocre hotel amenities-wise in an area that isn't exactly a bustling tourist hotspot. I felt a bit cheated at the rate but because it was such a last minute booking my options were obviously limited. In future I would absolutely look for a different hotel -- even the Baymont nearby is nicer speaking from past experience and runs almost $50 cheaper per night.

The room was clean and comfortable and quiet. The people were pleasant. No complaints there…read more Just a few little things made the stay just ok. First, the hotel is remote. You will need to drive or have meals delivered. (Did not try the restaurant on site). Furniture seemed out dated. The hotel is probably past due for a renovation. It is a mile off the toll road. Be sure to have the GPS navigating you.

We recently stayed at Marriott Suites Deerfield due to strikeforce airport cancellation / delayed…read moreproblems. It wasn't by choice but we are glad that we had an opportunity to stay there. After long delay with our flight and later realizing our flight was cancelled, we arrived at Marietta Suites Deerfield. We were met by Cindy who had extremely friendly and accommodating with our situation. She made us feel welcome empathized with our situation. Her positive attitude and accommodation won us over to become a loyal customer to your brand. Nani at the bar was helpful with recommending restaurants and sightseeing locations while recommending local drinks at the bar. Once we arrive at our room, we were happy to see a clean room with a king size bed along with a king size Murphy bed with many amenities. We were also impressed with the size of the room. After a much needed restful night, we found the location to be situated between business area surrounded by beautiful ponds and walking area. It's also conveniently located near major attractions and has easy access to public transportation, making it simple to explore the city. Although we found this hotel under negative circumstance, we are glad to find it and will stay again when we visit Chicago. Thank you to the all staff especially Cindy and Nani.

I usually don't leave negative reviews, but this experience honestly didn't sit right with me…read more Upon arrival, the front desk staff made us feel judged. We were dressed in sweats and cozy clothes (we're from California and not used to the cold), while others around us were dressed more formally. I understand this is considered a "nicer" hotel, but that shouldn't affect how guests are treated. What really stood out was when I asked a simple question about how long it takes to get the deposit back on a credit card. One of the front desk employees jumped in and said it depends on the card, usually 7-14 days--but then specifically mentioned that if it's a Cash App card, it would "definitely" take 14 days. The way it was said felt very assumptive and unprofessional. I work in sales/finance, so that comment didn't sit right with me. When I clarified that we were using Navy Federal, his tone immediately changed and became much more respectful. That shift alone was very telling. As for the room itself, it did not meet expectations for a hotel that presents itself as high-end. * All four cups in the room were dirty with visible residue and streaks * The bedding had multiple stains, some immediately visible and others noticeable under lighting * The couch had strange stains on it as well * When we pulled out the sofa bed, there was someone else's old medicine wrapper underneath, which made it very clear the room was not properly cleaned * One of the lamps was broken * The sink/faucet had heavy buildup and grime that looked unsanitary (as shown in the photos) The level of cleanliness was honestly unacceptable. I didn't complain during the stay since it was only one night, but it's something future guests should be aware of. The only positives were how quick check-in was and how easy it was to book (we booked through Airbnb, which may also have contributed to how we were perceived). Overall, if you're staying here: * Don't expect equal treatment based on appearance * Check EVERYTHING in your room before using it Definitely not the experience I expected from a place that markets itself as high-end.