Donald has been in the water industry for several years now and has plenty of knowledge. Any questions about your water as to staining, coloring or smell he has a solution through filtration. Donald is very prompt on time and reliable in this industry. He values your loyalty as a customer and truly wants your overall satisfaction with the systems he installs in your house. My staining in my house went away after using the new system and our skin after showering became much softer. Well worth the investment for my family! read more

Your response to my review is understood and I do pray for a full recovery for Don. Your understanding of our situation with your company though is not understood and my experience with Don was well before his illness. We have since hired another company who solved our water issues by addressing the well . They simply understood the problem and solved it. Olde Colony did not understand our problem and simply sold us a filtration system that was expensive and failed. The system failing caused stress with us and your company. You did respond but only after we complained. I cannot recommend your company. read more

We had them do a check-up on our system. They replaced a couple hoses that said needed replacing and replenished the salt in the tank. We were happy with the service, but then received a bill for $412.50 for just over an hour of labor (plus about $300 in materials). When I questioned the bill, they said that they were going to file a claim against me in small claims court. read more

They looked my system over before they started the installation and told me they would do the job for $4000 and that would take care of everything. They took $4000 from me and left me with bad water that stained laundry and other problems. They kept coming up with excuses for wanting to charge me more money for more equipment. Michael was fined for not pulling a permit for this job. The quality of his plumbing was described to me by another plumber "looked like a home owner went to Lowes and bought a bunch quick connect fittings". The tank was not even straight. They lost in small claims court and they continue to drag out retuning my money. Is this how a honest company does business? Don't use this company read more

We have a well system with high iron and manganese content. The system was under-performing, and I had been looking for someone to repair it. We received a mailer from Old Colony, so I decide to give them a call. Unfortunately, I cannot in any way recommend them. While the owner has worked in this area for years and seems very knowledgeable, their business model seems set up to get as much money out of you as soon as possible. From the beginning, Donald began pressuring me to replace the entire system to the tune of $12,000 dollars. He refused to offer me an option to service my current system with claims that it would be cheaper/better to replace and that even removing the current system would be a challenge. Further, he charged me for every visit to the house. This includes not willing to mail me a formal quote for installation of a new system, instead he insisted on delivering it in person (with another house visit charge!) which I declined. Shame on me, but I ended up spending $1K for what essentially turned out to be a single documented water test (which I had to repeatedly ask him to send me...). I should have pushed back, but I hope others can benefit from my negative experience. I would not suggest anyone to contract with this company. I ended up rebuilding the system myself. It wasn't really that difficult (probably not an option for many though), and saved $10K vs. what Old Colony proposed. read more

Donald and team installed a new water filtration system, reverse osmosis drinking water and a dishwasher. We are so happy with the new system but we really liked that Donald walked us through the alternatives and helped us choose the best value for our home. We would hire Olde Colony Clean Water again in a heartbeat! read more

I was looking for a purification system and received a mailer from Olde Colony. Donald Hovey came out, gave me a quote and I had him install a unit. I am happy with the unit but during the installation he repeatedly told me how important (critical was used several times) a yearly maintenance plan was to the success of the system. The unit was costly so when I didn't hear from them in July, as I was told during installation I was on the schedule, I called Donald. He asked if I was having any problems. I said no. He said I was on the schedule and it wasn't important unless I was having problems. I called again in August and September to no avail. Finally, on October 15th he came. I had called because I saw a salt stain on the basement floor and thought it was leaking. He spent a half hour here. He backwashed the system, and tested my water. He charged me one and a half hours labor and I still have not had the system maintenance. He said it was too late in the day and I didn't need it. His invoice states he was here for 1 1/2 hours, he came on the 11th of October, and he had my address as Hanover not Hanson. I paid the invoice in full but told him I no longer will be doing business with him. read more

Don't let the Home Advisor rating fool you. I called the phone number on the sticker having moved into a new home with well water problems and although Donald came out to help he charged for everything. He talked us into a new system to the tune of 6,000 and then a year later it wasn't functioning properly. Then came the charges for another several thousand. After researching the estimate he complained about having to write, I found out he was charging between 3-5 times what the market average is for the components. No water tests, no assessment, just a loaded up estimate to maximize his profit. After having another outfit in to test the water, it turns out we needed a different approach to treating the water due to highway run-off and salt content. The team that came out was courteous, professional, polite, and immediately tested the water before looking at any equipment. I learned more about my water in 2 hours than I have in several touch points with Olde Colony. The said they stopped using the equipment he installed back in the 80s. Beware. Check the prices on the components - the wells, fixtures, piping, tanks, and control units - that's where he hides his profit. They have much better systems out there and companies that actually care about their customers without billing them for every minute spent like a law firm. This guy needs to retire. read more