I have never had such a great welcome from great staff in such a beautiful, clean, and well…read moremaintained hotel. The service is top notch, and the food is OUT OF THIS WORLD! All of the staff were friendly and eager to assist me and my family in any way they could. I would choose this hotel over ANY in the area and Indianapolis.

Our organization has utilized the Renaissance for several years to host a Women's Empowerment…read moreConference. The staff consistently provide excellent service, and the food is fresh, and displayed beautifully. Great space for an event!

Alisha was absolutely amazing. Very hospitable and friendly. She has made our staycation amazing so…read morefar. Always has a huge smile on her face and her laugh brings joy. Had an amazing time staying here so far and will definitely be back to stay again!!

We just spent three days at the Staybridge Suites Indianapolis-Carmel, and my wife and I agree that…read morewe'd be happy to return. The suites were very clean, large and well appointed with full sized fridge, toaster oven, microwave and kitchen. Popcorn and dish soap on hand for you, too. Housekeeping comes quickly (tip them, of course) and does a good job. Plenty of storage, a laundry hamper, ironing board, etc., two TVs, decent lighting and seating throughout. It was quiet and the bed was comfortable. The shower was adequate, the toiletries were fine and the vanity lighting was sufficient; air flow was such that the shower did not steam up the mirror and a fan turned on along with the light in the bath/WC area. There was a lovely patio out back with lots of comfy seating. The breakfast was pretty terrific in a comfy area (ice and drinks available 24/7) and all the staffers we encountered were helpful and friendly. The hallways and elevators were a little shabby, but other common areas were great. I looked but did not find a safe for valuables. After our first night, we returned from breakfast to find our rooms were being serviced by housekeeping; unlike the situation in other hotels, the housekeeper did not confirm our identity or block us from simply walking into the room. We discovered another person - a 9-year-old child - quietly relaxing on the sofa while she worked. It turned out to be no problem in our situation, but the lack of a safe and these security issues would give me real concern had we kept valuables, confidential materials or anything dangerous in our room. As it was, I kept the "no housekeeping" magnet on the doorframe after our second night. With that exception, it was pretty perfect for what we wanted. Not upscale in any way, but with everything you needed.

Stayed here for a work trip, you get what you pay for. The…read morestaff were fantastic, however the hotel is def tired and well worn. The bartender was generous with his pour though and it was much appreciated.

Alex and Gabe at the front desk of the Holiday Inn Indianapolis Carmel were outstanding! From…read morecheck-in to check-out, they were friendly, professional, and always ready to help. We were in town for the NFL FLAG National Championships with a large group, and they made our entire stay easy and enjoyable. Customer service like this is hard to find. Thanks, Alex and Gabe--we'll definitely be back!

After a devastating fire displaced us over two years ago, and with a contractor still dragging out…read morethe rebuild, we found ourselves without a home--again. Our lease at the apartment was up, and we needed a pet-friendly place to land, even if just for a couple of weeks. That's when we found the Residence Inn--and it was exactly what we needed. The team didn't just provide a room. They provided care, comfort, and genuine kindness when we were at a breaking point. Zavier, Hayden, Edd, Matt, Brooke, Jordan, Nikki, MQ, Latonya, Janielle, and Maisha--you didn't just do your jobs. You made us feel human and seen in a season when so much felt uncertain. The little touches stood out--delicious breakfasts, cold water bottles at the front desk, and helpful support for anything from directions to tech issues. The decor may be showing its age, and the ground floor feels a bit damp from the indoor pool--but the rooms are clean, the beds are cozy, and the hospitality is unmatched. We were in between homes--but the Residence Inn made us feel like we had one.

This is a newer Residence Inn with all the amenities. Rooms are spacious with modern fixtures and…read morecomfortable beds. The breakfast area is huge with great selections. It's also pet friendly, so your four legged family members can come along. There is a lovely outdoor patio as well. Finally, there is an entrance on both sides of the lobby so that you can get a relatively close parking spot. We will be making this our preferred hotel when we need to stay on the Northside of Indy.

Very nice place. I had a minor plumbing issue that they fixed in under 5 minutes. Breakfast was…read morevery good, better than most. Front desk staff was very pleasant and responsive.

This location is a mixed bag. You'll be taking a chance on getting a decent room or a bad room…read more This time it was a decent room for me. The positives are that the location is relatively quiet with little disruption and they have a great community room for breakfast, gym and pool. The negatives are that the rooms are lacking in detail. You'll find the cabinets are not clean, finger smudges on the appliances, water stains in all the sinks and tubs, and the carpets are matted. The furniture is tired and dated with quick unprofessional repairs on damaged areas. In some rooms you'll notice a musty scent. Good thing the windows open to air it out. All this being said you can find better accommodations for the same price.

The facilities are well maintained even stopping by for investigation of a water problem. Mr…read morePummni dropped in early one evening. He is an awesome host with a 60v energizing battery. You can find him helping maintenance even assisting housekeeping. He will take a minute to talk but talk fast He is looking for his next job to provide you with first class stay. My last review I overlooked Sunita such a sweet host who treats all like her best friend. I can't say enough about the folks who wonderful staff who assist with your arrival. Tim is really awesome and in his spare time he takes care of his momma. Tim is top drawer. Thank Lucy has always been so kind. She is always working her magic to make you feel special. The housekeepers are very diligent to address your needs up in your room. I have stayed here for several weeks and they do not disappoint. Mylee, Chen, Phong always smiling seems very grateful to serve his customers. Hey you get a moment stop by. I met a lot of nice customers along my journey. I pray every night for Mitch and his beautiful bride. He retired from Eli Lilly and his wife was lodging here during his recent surgery. Friends the meals are good, but it is place that you can call home away from home.​​

It was so clean, and I love how Hampton Inn and all Hilton chains offer a hot beverage area close…read moreto the front desk. On cold winter nights, this is an added plus.

Michelle, at check-in, made this a 5-star for us. I called about 15 minutes away to ask if they…read morecould have our room ready around 7pm and had already asked for a pack-n-play for my baby girl and Melissa was ready for us, had us checked-in, grabbed some luggage and personally walked us to our room rolling one of our large bags. She had made up the pack-n-play and had put some yogurt in the fridge for our daughter and gotten the room all ready. She was SO nice and it was wonderful and really took some stress off with such an easy welcome after a long day of flying, and traveling with a baby. The room was comfy, included breakfast was good, and parking and location were excellent. No complaints here and would happily stay again if in Carmel. Centrally located to all the things and a short drive to Indianapolis.

Stayed here for the first time on a weekend for two nights while visiting friends in the…read moreIndianapolis area. This hotel is very dated and in desperate need of a facelift. The room they gave us had a partial facelift however the cleaning was horrific. There was hair and dirt all over the bathroom and the toilet luckily, I do travel always with Clorox wipes and Clorox spray. I also travel with a lot of disinfectant sprays for cloths like the couch and the bedding. The free breakfast was decent however I have stayed at other Homewood suites and this one definitely needs some help. For example, on the second floor, where our room was, there were huge gaping holes in the ceiling were ceiling tiles, and or part of the ceiling had been cut out. Rooms had left garbage in the hallway and even after 24 hours no one had picked it up.

Nova was awesome-very helpful and polite! Had some issues that got resolved quickly and efficiently.read more

Several issues with slow elevators, staff smoking right outside the gym window with the smell…read moreflowing in during your workout. Rooms were clean and relatively quiet aside from freeway noise which is expected given the location.

We've never had such amazing service! Our family is scattered across the country and we all came…read moreto Indianapolis for a memorial service and chose this location to stay. The front desk, especially Phil, were the most welcoming and helpful I've ever experienced...and we travel quite frequently. Thank you to Phil for such amazing service and caring that our stay was the best it could be! A convenient Starbucks is right inside the lobby with a nice selection of food to choose from and it also doubles as a bar. A cozy fireplace and a big screen tv with plenty of outlets in the lobby were a nice plus! The rooms are spacious and have a flat screen tv. I will say if you get a room with one bed, the tv is to the side of the bed but if you get a room with two queens the tv is in the front of the beds which makes it easier to watch tv. Minor detail since we weren't in the room watching tv for very long. The room was very clean and had plenty of pillows and even more upon request. You have your own thermostat and the heat and air are easily controlled. I know the hotel has a pool and a gym but we didn't use them. My husband used their business center and the wifi worked great on our room and the lobby. Finally a hotel with good free wifi! Would definitely stay here again.

Looks like they painted the exterior of this building. I was not expecting much but booked a room…read morehere last minute after my flight got cancelled and I must say, it was very nice. Room was clean and spacious. Walk in shower which I prefer. I didn't spend much time here but check in was easy, everything worked and HVAC was responsive (my main complaint with Marriott). It's close to my new office so I passed this info on to my local team for others coming into town. I would recommend.

The Carmichael plays like a symphony: impeccable timing, smooth delivery, and not a single missed…read morenote. Service comes in hot and polished, with thoughtful touches (like luxury robes and umbrellas) that feel less like extras and more like part of the composition. The room leans indulgent: down pillows and marble showers with acoustics that, dare I say, will have you sounding like Whitney Houston on karaoke night. Set in downtown Carmel, you're a short stroll from steakhouse showstoppers and easygoing breweries, high notes, low notes, all within half a mile. Even the gym keeps tempo: Pelotons, free weights, cables, kettlebells, and a fridge stocked full of spring water. It's a stay that swings refined, a little indulgent, and effortlessly in rhythm.

My husband treated me for an overnight stay here for my birthday. Wow. Wow. Wow. Such a classy,…read moreelegant, upscale hotel. The hotel was decorated for Christmas and I kept telling my husband how lovely it smelled. Check-in went smoothly, Marriot Bonvoy account for free wifi. Our room was gorgeous blue and gold toned. The chandelier was a lovely touch and the ample floor length mirrors were a very welcome touch ; ). Loved that the shower controls were on the opposite side of the shower heads. Gilchrist and Soames products were nice. Really no complaints about the room. Happy hour in the downstairs lobby felt swanky and cozy. Beautiful library area for seating.