Came here with my family many times and had no complaints. However, in my most recent visit, I ordered the personal pizza as my entree. A plain cheese pizza, extra sauce and light cheese if they could. The waitress was very sweet and noted it on the order. An older lady brought out the order a little bit later and the pizza had pepperoni's on it. Not a big deal, I can pick them off. The waitress came over and saw that they had put pepperoni's on the pizza and said that she would take the dish back to the kitchen. I thanked her, as I appreciated the accommodation. However when the older lady brought out the pizza I noticed it was covered in cheese that was semi-melted. It was fine, I can pull some of it off. The waitress comes by and says that it looks like that they put extra cheese, I said it was fine, as I didn't want it to be a hassle for her. The problem comes from this, as I start pulling away some of the cheese I find small bits of pepperoni hidden underneath. The kitchen had removed the big pieces of pepperoni but because they had effectively scrapped it off the top does not mean that it removed the pieces that were cut on the sides. I understand that the kitchen was slammed when we went as there were many big parties at the restaurant, however this is a corner that shouldn't be cut due to different peoples needs and dietary restrictions/preferences. read more

Visited for Mother's Day. Place was packed and we were pleasantly surprised when the host stated a 15-20 minute wait. Very relaxed environment and we were seated within the time stated. My wife and I decided to try something new. My wife ordered the Wild Mushroom Ravioli and I ordered the Vermicelli con Pollo. Wow! Both were awesome! Our server was great and very attentive. Very pleased with a holiday lunch on a Sunday! Great job! Forgot to take pictures before we dug into the dishes. Try them and thank me later! read more

Pro's: Food is amazing! Well prepared. Friendly waitress. Busy! So plan accordingly. Con's: The waitress was busting her behind - she's 5 stars and they were short staffed. Got it. Why three stars? Because the rest of the staff, 3-4 persons (hostesses) were standing around doing nothing. At least several tables and booths with dirty dishes just sitting there. Strong suggestion: PUT THE HOSTESSES TO WORK as bus boys/girls instead of just staring at their phones. They can clean booths & tables too. I'm sure we'll be back and will then upgrade or downgrade based on the next observation. read more

My family has been here twice in order to try this place again bc it wasn't 4-5 stars in the past. The lunch was great a few weeks ago.... I had the Italian flag, my husband had the spaghetti, I think. I guess lunch is the time to eat here. On the second trip, it was evening time. My Italian flag steak was covered in char grill residue - inedible. We had our two daughters with us and ordered an extra side of Alfredo which was like a bowl of mayonnaise. The mushroom ravioli was very bad -"disgusting " my daughter said. I agreed. My husband's prime rib was not good either. The service was offered, "let us know if we can get you anything....etc...", but not delivered. Nothing we asked for came out in a timely manner. We were not offered dessert. Really poor service. The salad , Italian, Caesar, or plain, is ALWAYS water logged, wilted, brown and inedible. Please stop serving wet, brown grocery store lettuce mix. read more

Food and ambiance...very good! Service has always been excellent when we've dined there. read more

Restaurant is not what it used to to be, been a customer for over 35 years and the management team which is an owner is rude which leads to the poor service. I use to recommend the restaurant to all my company's visitors, not anymore! Bob it's not what is used to be when you ran it! read more

First off, there was an older lady who checks people in, just inside the door, that has a disposition, not fit for that role. Next, Food needs to be "hot", when it arrives at the table. Our waitress was covering too many tables. She did accommodate, as she got time, but Mine was cold. I ask if she could nuke it in the microwave, and she forgot about it. I had to remind her 10 min later. It arrived back cold. I had to flag her down again. She ask if she could remake. I said no thanks. The table was halfway thru eating and they would have been done by the time she got back, so ordered creme brûlée. Most of the time, it's really good, but this time it wasn't chilled and barely had any of the glassy burnt sugar crunch. ‍‍‍ read more

We went to old town spaghetti store the place seem nice. It was clean. Had a nice atmosphere. Great casual easy-going. All the employees seem to be nice and dressed and smiling and happy our server was excellent. She did a great job. I ordered spaghetti with meatballs and meat sauce. Unfortunately, my spaghetti had water in the plate and it made the sauce runny we also had cocktails that were excellent, but the food was just OK. I was excited to go here cause I love a good country Italian restaurant, but this was not it. read more

Excellent Food, Service and Pricing. Plus, it's all in a very pleasant atmosphere...AMBIENCE!

A local family oriented italian restaurant, excellent service! Shout out to Candice. This restaurant is busy but she makes sure that she checks on us. My co-worker was surprised when the bill came, considering we ordered 2 full meals with drinks, it was reasonable!!! The food is good. My coworker even said, "I'm full already but i can't stop eating cuz it's really good. This is the best meal this whole week that we're here!" I agree, it's really good! Will surely come back here, everytime i will be assigned in Jackson, Tennessee. read more

Old Town Spaghetti Store - Pesto pasta - Italian Near Me - Jackson, Tennessee

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Great food! Fast service and relaxing vibe. The restaurant has Italian decor. The best spaghetti and fresh bread. My favorite for the minestrone soup! So fresh and full of veggies in a light clear broth. The price was pretty food too. Nice family owned local place. Worth the trip read more

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When we we arrived we asked to be seated in the very back corner where it is quiet because it was a business meeting. Back seating was not available so they sat us near a window. Knowing that we rquested a quiet table they pulled together 3 tables right next to us and sat a party of 15. A mix of adults and kids, very loud, a birthday party, everyone brought presents. They told us it was not a birthday party...When we asked for the table in the back that was now empty, the woman manager refused. After we explained that we drove 1 hour to have our meeting there, she still refused to let us move. SHAME on that woman manager with short gray hair. She does not have any customer service or problem solving skills. Instead of moving us 4 tables down where we originally asked to be seated, she bowed up and still refused to let us move. We paid for 2 salads and 2 drinks that we had, got up and left. This manager not only took a tip away from our waitress, she lost a good customer. So beware of her if you have any special request or problem. We will never support a business that dosent appreciate their customers... read more

Hot bread, pasta, sandwiches, soups & salads are home made good. Try them all here in Jackson, Tennessee.

Great food at a great price and great service. We visit here every summer when we come to Jackson. Delicious as always!

Extremely disappointing experience at Old Town Spaghetti Store for my birthday. I've been here many times, but after this visit, I will never go back. We arrived at 3:00 PM after an hour-long drive with a party of 11. We were quoted a 25-30 minute wait. For the next half hour, we watched smaller parties walk in and get seated immediately while multiple empty tables sat open--tables that could have easily been pushed together for us. After 30 minutes, we were told it would be another 20-minute wait. I worked as a server for years, so I understand how restaurants operate, but this was poorly managed. Since they do not take reservations, I asked to speak to the manager to calmly suggest implementing a reservation system for larger groups. I was not loud or rude, but the manager continually cut me off and spoke down to me. We left without eating. If you have a group larger than 4-6 people, take your business elsewhere. read more

Food and services were good. THEY CHARGE FOR ICE IN YOUR COCKTAILS!!! Ordered a whiskey and was charged $2 for ice! What a cheap management and ownership attitude . Never going back there. read more

The service was good. Nice quiet place. Lots of room and the staff is friendly. The food is ok. The sauce is a bit sweet for my liking as pasta sauce should be savory. Marsala wine sauce should be thinner not brown gravy. The bread is nice and light. read more

Always good food and friendly people. They changed up their Lasagna and added some cream sauce to the top. Definitely wasn't a fan but definitely still good read more

YUM! We were traveling to Murfreesboro from Texas and decided to get a bite to eat in Jackson. The staff was so kind and helpful! My son had beef ravioli with garlic butter sauce; my parents had chicken marsala; and I had lasagna. They tried the minestrone soup and I had the house salad. It was delicious!! read more

Our sever Lauren was great and we enjoyed talking to her. The prim rib was very tender and delicious. The gluten free pasta with in house made sauce was a hit also. Complements to the chef and staff read more

Old Town Spaghetti Store - Me - Italian Near Me - Jackson, Tennessee

The pasta was amazing. The service was spot on. And I loved the atmosphere of the restaurant.

Amazing! Best Italian food I've had in a while. I had the chicken parm, it was great! I don't get why they have 3 stars. read more

Old Town Spaghetti Store - So good - Italian Near Me - Jackson, Tennessee

Good food and good service the bread is very good and fresh pasta is very good and the service was spot on

I got the lunch portion pasta primavera. It was excellent; plenty of FRESH GRILLED veggies (asparagus, carrots, broccoli, snow peas) in garlic and oil yum yum yum. Cucumber dressing on my fresh salad was excellent. Next time driving through Jackson I'm coming back to order the full size pasta primavera. read more

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Quick lunch with my daughter while we were passing thru Jackson, Service was great as was the food. read more

Old Town Spaghetti Store - Cheese Manicotti - Italian Near Me - Jackson, Tennessee

After over 40 years of being a loyal customer I'm done, Birthday lunch today was horrible, parts of the sales was frozen , cucumbers was the worst, I had a 14 oz prime rib tough I could hardly cut with the knife, I brought home so I could weigh the fat that was un eatable. The Un eatable fat weights 5.25 oz when I brought these things to the servers attention she acted like she could care less. I ask her to let the cook / management see hou tough it was she said ok and came back with my $91.00 bill for 2. Now I've been in the restaurant food sales service business for 34 years and as the old saying goes, good ain't cheap and cheap ain't good. I have no problem with the cost , the problem I have is with bad food and bad service. As of today I'm done with Old Town Spaghetti Store. Bob I started eating with you when you 1st opened next to the Old Country Store and you've always done a good job, I'd personally take a look at Thimas and see if he has the same passion for the food business as you. read more

Old Town Spaghetti Store - 5.25 oa of fat from my 14oz Prime Rib, that's almost 1/2 , to me that is unacceptable. - Italian Near Me - Jackson, Tennessee

One of our favorite places until tonight...hostess stand was rude and incompetent. Manager had to be up there for it to run smoothly. Checked in with a party of 5, was asked if we were all there. We replied yes and we were told it would be about 30 minutes. No problem, we moved to the side and husbands stepped outside because restaurant lobby was loud and crowded. We watched as everyone was seated knowing we had to be next. Another party of 5 came in and was seated immediately so I inquired as to why we had not been seated. I was told because we were not all there to which I answered yes and we have been the whole time. Her answer, "Well, you are not all inside!" What? She had no way of knowing if the rest of our party (2) was in the restroom or around the corner plus she had asked me when we checked in!! I asked to speak to the manager who defended the employee and instead of apologizing and seating us, told us to wait a few minutes and we would be seated. We chose to go elsewhere and do not plan to return! Service has been down the last several times but tonight was ridiculous! read more

I stopped in for lunch when passing through. The lunch special was blackened Prime Rib and it was very good. I had pasta for a side and it as well as the bread and garlic butter. I will definitely stop again when in the area. read more

Old Town Spaghetti Store - Blackened Prime Rib and pasta. - Italian Near Me - Jackson, Tennessee

Fairly quick taking our order. The business was packed when we got here. The server brought out bread and butter and the drinks quickly. They garlic butter for hot bread was great. The soup and the spaghetti with meat sauce was excellent. Nice ambience with a lot of other folks having a good time. We also got the brownie. Ashley was a really good server. read more

Old Town Spaghetti Store - Check for a Friday night. Ashley waited on us. Very good server. - Italian Near Me - Jackson, Tennessee

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We've been going here for years. It's family owned and operated and you can tell in the taste of the food. It tastes better and it's more authentic than chain Italian restaurants. We especially enjoy eating lunch during the work week. The service is fast and the food hasn't ever let us down. I think the overall rating is unfortunate because everything is always so good every time. I feel the prices are very fair as well. read more

This place was amazing! The service was very quick and the food was outstanding!! The prices was so very reasonable.

So I had an ok experience here. It wasn't awful, it wasn't great, it was simply ok. I am a big grilled chicken fettuccine Alfredo person. The lunch menu only offered a Cajun version for $9.99. I asked if I could just just get a regular version. And was accommodated. It didn't wow me as the alfredo sauce was watered down. The chicken was nicely grilled and the noodles were cooked appropriately. I ordered a lemonade that came out off colored and tasted as if it has soda in it. Switched to water. The biggest shock of the visit was when my bill came and it was $16. I inquired as to why a meal without the extra spices to make it Cajun was so much more and the waitress notified me that the meal I was served was a full portion of fettuccine with grilled chicken. And the grilled chicken is of different quality than the Cajun chicken. Which is how it was over $5 more. Lesson learned. She did offer to change the bill but Since I was served something that apparently was more, I didn't want to cause an issue of it. The waitress was great though and was very attentive. read more

Ripley was my server for the second time. Again excellent service, with precision and a great attitude. Her attention to detail was spot on, and my order was perfectly executed. I frequent this location because I can park my truck nearby, and the food is always great. read more

Old Town Spaghetti Store - Spaghetti marinara with spinach, mushrooms, and goat cheese. - Italian Near Me - Jackson, Tennessee

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We just discovered this place and love it! They have a pasta special where you can pick your pasta and 2 sauces (the garlic cream is super delicious but there 12 sauces to choose from) for $10.99 that comes with bread and butter / garlic butter. If you go there on a Monday, it includes your choice of soup or salad - plus spumoni for dessert - and all for $9.99. They have a lot more than pasta, though. Mom loves the chicken parmesan sandwich (huge portion - we had to cut it into 4 pieces for her). And you can get a glass of a decent house wine during happy hour for only $3. Nice ambiance, friendly servers, delicious. read more

I've been a few times. Unfortunately the food is not very flavorful. Occasionally it will come out cold, and times when I've brought it to attention or asked for a new item, the attitude back is always sour. Usually followed by, "we've been serving it all day and no one has complained yet." The bread and butter is 10/10 though! Fan favorite among locals but for myself, it's not worth the price. read more

The food was tasty and the serving sizes were good for the price we paid. Unfortunately the service was less than desirable. We waited 10 minutes for our waitress to come to our table, then we received our appetizers before the bread so we had no way to soak the delicious cheesy sauce. Our main course was huge and we could have shared one. We had to ask for a bag to carry our left over containers. read more

Food is delicious. Any place you can get lasagna as a side gets five stars from me. Service is always amazing. .

I had the lasagna and side salad. Everything was yummy. Service was excellent. I would definitely recommend this place to anyone who is looking for Italian food and a good meal. read more

Old Town Spaghetti Store - Lasagna - Italian Near Me - Jackson, Tennessee

Excellent food and Ariel was amazing. The prices are very reasonable and the food is fresh and good. My husband got the Chicken Parm lunch special and it was excellent. They have a full changing table in the ladies room. Nice atmosphere too. read more

Old Town Spaghetti Store - Pasta Primavera lunch special $8.99 - Italian Near Me - Jackson, Tennessee

First timer at Old town spaghetti store & was super impressed. I love all Italian food but settled on getting the ravioli and loved it! Great service and food. read more

Old Town Spaghetti Store - Ravioli - Italian Near Me - Jackson, Tennessee