First timer. Ordered the three cheese cheesesteak. Fast service. Pretty darned good for being so far from Philly. I was expecting not so good rolls. On the contrary it was very good. Excellent job. WILL go again. read more

I am from California and I stopped here with my wife! I highly recommend this place! The steak and chicken sandwiches are delicious. The fries are freshly cut, loaded and my wife's says, "A party in your mouth!" Stop by soon and try this place, you will enjoy it! read more

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I can't say enough good things about my lunch here today, 08/13/22. When I walked in the door, I was greeted by Joseph at the cash register. I knew exactly what I wanted and placed my order. Joseph was very kind and very polite. He has great customer service skills. He even included the amount of money that I gave him to pay my bill and told me how much my change was going to be before he ever gave it to me. I had long enough to fix my drink and sit down at my table before Jada brought me my order. The cook was Michael. My fries were hot and the food was delicious. There was also another young lady on duty at the time, but she was working back in the kitchen. Her name is Kansas. As I ate my food, I continued to watch the staff as they engaged other customers who came through the door. Well done Steak Escape in Jackson Tennessee!!! read more

Steak Escape Jackson - Grand Escape - Sandwiches Near Me - Jackson, Tennessee

We are from California driving by and stopped here for lunch. Let me start by the employees super friendly and the restaurant is very clean which matters to us very much! The steak sandwich (Grand Escape), chicken ( Ragin' Cajun) super tender, and taste was so delicious! So now lets talk about our favorites! The fries (Chili and Feisty Amigo), a party in our mouths! If you LOVE fries like me you must try this place! I highly recommend! read more

The food is very good the chicken nuggets are circled that make them tasty.the service is fast.the inside is clean and it has a lot of outdoor seating. read more

Even under new management, the place was a wreak. The only soda offering was Coke, sprite, and Hi C. There was no salt or ketchup. The tables were sticky. There was ant and roach spray in the cooking area. The whole place was just dirty. Gave it one star because my order was correct. read more

Average food I think its best to make your own food nowadays the vibes at these restaurants off

Ordered through Waitr. Order wrong. Missing items and items that were delivered made incorrectly. Contacted Waitr who refunded me for certain items. Next time I want a sub, I'll go elsewhere. read more

It takes way to long. I get there is a labor shortage, but there were 4-5 folks working. There was not much urgency getting food out. They kept taking orders. The cook was doing one sandwich at a time then cleaning it all off like he had cooked 10. The grill is clearly big enough to have 2-3 orders going. Should not take 30+ minutes after you order to get your food. read more

The customer service and the staff was very friendly. Oldie but goodie for me. I would most define Elta be the back. The chicken Philly was on point. read more

Places online order that was supposed to be ready at 2;15 pm Drove up there and they had the placed closed with a sign on the door saying taking a lunch break! Was after 3 pm before my lunch was ready, no apology or nothing! Another place gone downhill since they opened! Pathetic! read more

Never order online or by phone from this location. They either make it 2 hours early and call or you get their and they forgot. This is 3x in a row. My last visit to this location read more

Steak Escape Jackson - Location - Sandwiches Near Me - Jackson, Tennessee

So happy to find a place with great low carb options! The bowls were fresh and delicious. It didn't take much time for our food to come out (mid-afternoon, though). The chairs were uncomfortable so I hope this will be a favorite take out place from now on. I'm happy this is so close to me, too. Fresh, grilled chicken or steak and veggies for $15 for two? We'll be back! read more

Steak Escape Jackson - a bowl of broccoli and carrots - Sandwiches Near Me - Jackson, Tennessee

The Steak Escape in Jackson is a hole of a place very poor never go back poor dried out small piece beef if you could even call it that. Missing ingredients like cheese onions etc. Waited a good 30 minutes for the order. Drinks were mixed sweet tea read unsweetened not a place to set your money down. Enough said ..Business does not deserve a star.. read more

This place is always clean, the manager is top notch, and the food is always fresh and hot. He does a great job with everyone that comes in the door. I really like that the French fries are fresh potatoes cut and fired. Yummy! read more

I'm really impressed with the food here. The fries tasted soooo good. I got the Cajun Bleu fries and it was amazing. I also got a buffalo chicken sub and it was great. Loved the quality of chicken and it was more than enough chicken in my sub unlike other sub places where you take a bite and it's all bread. Great service. The manager was handing out the food to the customers which was nice. Fast service for the amount of people that ordered in front of me. Self service drinks with a LOT of selection. Great selection of seats inside and out. Glad I stumbled upon this place. read more

Absolutely delicious food! By far one of my favorites in all of Jackson. The sandwiches and fries are hot and made to order. The service is always outstanding! Do yourself a favor and give Steak Escape a try! read more

Food was absolutely delicious! Atmosphere was very fun and chill. Employees seemed happy and were very nice to customers. I'll definitely be visiting again! read more

I received my order from here and everything was incorrect, so I called the location and said that it was wrong. Well the owner of this place immediately got aggressive with me and denied that it was wrong because "he made it" then hung up on me. They said my last name wrong and I corrected them, the assistant manager called my name wrong again purely out of disrespect. They called me again to let me know that they had remade it, even after I told them once I wasn't coming to get it because I live 35 minutes away. They were INCREDIBLY rude and aggressive to me over something they screwed up. Will never go here again, and unless you wish to get yelled at, I advise everyone to do the same. I wouldn't even give them one star if I didn't have to. read more

On Thursday night, April 14, 2022, my family and I decided to try Steak Escape for the first time. We checked the website to make sure that they were open since it was after 8:00 P.M. The Steak Escape website said that the store was open until 9:00 P.M. We ordered online. Food for 4. All went well ordering online. I paid by credit card. The order was 3 sandwiches and a bowl with fries. (Not a huge order) The order totaled $70. I received 2 emails from the store confirming the order, confirming receipt of payment, and giving a pick up time of 8:37 P.M. On arrival to the store, the "open" sign was still lit and the doors were open. I was told that they did not accept online orders after 8:30. My confirmation email was timed at 8:29. I asked if I could order there since I was in the store at 8:35. I was then told they don't accept ANY orders, online or otherwise, after 8:30. I asked why the website accepted orders, why it took my money, and why the "open" sign was still lit. They blamed the owner. I asked for a refund of my $70. They told me it would be 3-5 business days for the refund to occur. I was given the manager's cell to call. I called him. He also blamed the owner. I asked for the owner's name and cell. He refused. I later texted him a screen shot of the online confirmation from his store timed at 8:29. The manager, Cam, texted me back and told me to "grow the hell up." I also told him that the store taking money with no intention of completing the order and then keeping the money for 3-5 days might violate consumer protection laws. (I don't know if it does, but plan to check). Cam then said I was threatening him. Got home read Facebook reviews. There are scores of similarly negative reviews. DO NOT GO TO THIS STORE if you are expecting good service. Terrible business practice. Unprofessional staff and manager, Cam, especially. (What kind of 'manager' texts a customer with these facts and circumstances to 'grow the hell up?!?" Very unprofessional. Dissatisfied. Will never return. Contacting Yelp and next stop the Better Business Bureau to file a complaint. Not a threat, Cam. This is a promise. read more

Never been here before and was pleasantly surprised. Very good food and great service. The staff was very kind and quick to assist if you need anything. I will be coming back again. read more

This place is confusing as far as service. Stand here and there and in no semblance of order. The food was just ok and took FOREVER to get. Not worth your time with Lennys and Jersey Boys making better food faster and in such better atmospheric conditions. read more

Good Hot Steak Sandwich! Menu offers variety and was served quick. This was our 2nd time to stop in and yet again it was good! Clean restaurant and friendly service. Give it a try! read more

This is my 2nd time here. We came in maybe a month ago and ordered 2 sandwiches to go. Got home to find out there was no cheese or sauce on the sandwich and there should have been. Luckily we had similar sauce at home. The meat was good though. Tonight I came in. Long line, no problem I can wait. The woman at the register who is pictured is just plain rude. On the receipt her name is "Cashier R". She greeted everyone in front of me... except me. She just looked at me blank in the face. The customer in front of me was standing just next to the register. How am I supposed to know she was ready for me if you can't even greet your customers . So I asked if she was ready. I don't know if she doesn't understand English but she still just starred. There was an older woman next to her who also starred. Has tattoos all over her neck. Looks like she just came in from her smoke break. Real professional. Working with food and not wearing a hair net or a hat. Prob spit in my food. Worst experience so far. Doubt I'll be back. Let's see what happens when I make it home and see what is or isn't on my sandwiches. read more

Steak Escape Jackson - a woman working on a laptop - Sandwiches Near Me - Jackson, Tennessee

Breads not great, service was nice, chicken was chewy and meat wasn't as "fresh" as they claim. Fries are under seasoned and super soft. Compared to other sandwich places it's to expensive for the quality your getting. read more

Charge extra to substitute 2 veggies in steak bowl for broccoli. Literally only got 2 extra florets. The service has gone way down along with the food from when they first opened. Less meat in bowls and sandwiches overall. Don't waste your money eating here. read more