Old 2nd is more concerned about their bottom line vs. doing the right thing for the customer. After 23 year of banking with Old 2nd, they were quick to get rid of me vs. making it right. Here is the situation: On Monday, September 18, 2023, I received a phising text and immediately knew it was fake because the extension of old 2nd was .cc vs .com. I went to delete the text however; my finger hit the link. As it was attempting to connect, i backed out before it could connect. Later in the day I received an email from Old 2nd informing me about the phising text and it stated if you clicked the link call the number listed. Long story short, they locked down my chekcing and savings accounts and disabled the app. I was informed to go to the bank to get new account numbers and I would have to get my phone cleaned. I spoke with Krutin Patel about the situation and we proceeded to start the process. I asked about compensation for checks and the phone cleaning, Kruting had to get his manager, Sergio Gonzalez. I was informed that they would give me a book of checks, great, however, what about the other 10 books i have to replace? For the phone cleaning, the bank would not cover the cost; $150 (diagnosis fee) this does not include if there was a virus found; that would be extra. He told me that it was my responsibility. I informed him that it was the bank's responsibility to protect my data however that didn't happen. It ended with me saying that i would close my account. Within a nano second, Sergio told Krutin to close my account. This behavior is the example that ties into my 1st sentence; Old 2nd more concnered about their bottom line vs. doing the right thing for the customer. read more
