Love the personal service that a smaller hometown bank can provide as opposed to a larger corporate…read morebank!

Nice professional place to do business. The branch manager John was very helpful and efficient in…read moreestablishing a family account.

A few months ago I opened a new account via a promotional option with a generous cash reward…read more Several months passed and I had not seen the cash deposit from the bank.. I went into the branch and met Yunus, an extremely helpful and qualified representative. He told me everything looked OK as far as how the account was opened and all the requirements were met. He was puzzled why the bonus wasn't paid out. He asked me to be patient and give him a few days and he will advance the issue to a review team to resolve the issue. Two days later, he followed up with a call saying that the issue is under review. The next day, the $400 promotional bonus was put in my new checking account. I was so impressed with how helpful and knowledgeable Yunus is! I'm now looking at HELOC options as well as if possible personal loan as I'm so happy to do business at this branch and highly recommend you get your banking needs from Yunus in Carol Stream!

I recently visited the PNC Bank branch in Carol Stream and had a very smooth experience. The staff…read morewas polite, patient, and helped me sort out a couple of account questions without any rush. The lobby felt clean and organized, and I appreciated how clearly everything was explained. Reliable branch with good customer service.

Came in due to suspicious activity on my card and it had to be canceled. So I had to get another…read morecard. I was helped by Caroline Blumberg who took many steps to helping me understand how this happened, And gave some tips on how to avoid it. Another fun fact she taught me about was how when you go on vacation to actually let the bank know, so they do not stop any payments. She went above and beyond and helping me. And even gave me a cute little piggy bank. I have been with old second since the 90s. Thank you Caroline.

With online banking comes ease; with Old Second Bank comes a personal approach which welcomes all…read moreand gives the person a sense of trust and confidence. This was especially true with my recent work with Armando Gonzalez at the Carol Stream branch. He went out of his way to get the answer to my question and to be sure that I was satisified. What a truly positive image of the bank did he present!

Very friendly, accommodating, and knowledgeable about all products and services. I'd definitely…read morerecommend them. They are nice people who explain everything to the customer. If you aren't satisfied with your current financial institution, then consider the pleasant folks at Grand Ridge National Bank.

From the owner: We are a customer-focused, premier boutique bank which specializes in personal and business…read morefinancial services. Our emphasis on personability and employee individuality drives us to deliver the ultimate experience for both customers and employees.

Friendly and personal service is hard to find these days-- and this branch does it right…read more Knowledgeable staff who understands financial planning and offers a little technical guidance to boot.

I am very pleased as an Old Second National Bank - Bartlett Branch customer. I was a customer of…read moreWest Suburban Bank and since the merger of the two banks I am very happy with the banks processes and the people who remained at the Bartlett Branch. The staff has been very helpful with everything I have needed from the transition. They are all very knowledgeable and skilled at helping me through the system changes. I highly recommend this Branch of the bank.

We've had nothing but trouble trying to solve an issue with the Geneva Road location in Carol…read moreStream. They evidently do not receive US Mail at this location. Multiple checks were mailed to them, only to be "lost in the mail". Once the Post Master was alerted to the situation, he personally drove to the Geneva Road location to determine for himself what the issue was. After receiving nearly $100 in overdraft fees, West Suburban received the certified mail with a check which was deposited, but NO CREDIT for the OD fees was issued to the account. This is the worst customer service we've ever experienced. The account is now closed, and we will probably never recover the fees that should never have been charged.

Previous POST was applicable ONLY TO your Bloomingdale location. Carol Stream location did…read moreexcellent business but it is too far. Sorry if I inadvertently sent to the wrong location.

I have been using this bank, on Roosevelt since 2006, and have been satisfied with their routine…read moreservices (Checking, savings). The staff has been exceptionally helpful and courteous. However, at this time they are shutting down services at the Roosevelt location and transferring to the Danada Square location. That is most inconvenient for me as it is out of the way of my routine travel routes. The personnel at the Danada Branch do not appear to be nearly as helpful, friendly or personable as those in the Roosevelt Branch. My 5-star rating is for the branch that will no longer be in service. My first impressions, after 3 interactions at Danada Square is 3-star ... average but nothing beyond that.

Refinanced my mortgage with Mark Kempe. It was a very positive experience. My scenario was not an…read moreeasy one and I knew it was going to be tough or maybe impossible, but he stuck with it, communicated very well and delivered me from a bad Adjustable rate loan I had. He is a knowledgeable and friendly guy who I recommend to anyone and everyone.

Was just reminded that I had left a review in 2010 It was a…read morevery nice but naive review Since then alot has come out about this institution and none of it good I left in 2011 and haven't even thought of them in 11 years they're dead to me Stay away or you'll regret it

Bad service . No respect the customer. The one at cashier. She was wearing glass . The manager…read moreneed to work with her now . If she not repect customer again this place will close soon

Within just two days staff at this location were able to help put a CD in a trust. Bankers…read moreavailable when you need them, no waiting for days for an appointment. And you get to speak to someone on the phone.

Great service, friendly staff, always involved in the community and giving back. Attentive and…read morecaring for all my banking needs. All around a great local bank