Love the personal service that a smaller hometown bank can provide as opposed to a larger corporate…read morebank!

Nice professional place to do business. The branch manager John was very helpful and efficient in…read moreestablishing a family account.

Amita Shah and Kevin at the Glenview branch are rock stars…read more Helped me out of a jam to show me over the phone how to print multiple statements from two accounts online. !! The best!!! John P. From Glenview IL

I called to ask about a service they may provide and spoke with a very professional and…read moreknowledgeable banker. I was positively impressed. I also had my phone call returned almost immediately and the banker had made note of my voicemail questions and had answers to all of them. She was patient and helped me. Lately, I have made similar calls to other banks and I did not have the kind of helpful and positive experience I had here so I commend this person and this bank for hiring and maintaining good staff with high standards of quality and professionalism, thank you. I wish all businesses (and people) today would uphold the same.

I've been banking here since 1989 and have had a real good customer experience with this bank!…read moreGreat service (tellers, bookkeeping, technical support, etc.), people and security! I also like their online banking system--useful features and good customer service. Their location is great too--close to home, Mariano's, and the restaurant strip on Route 14/Northwest Highway between Palatine Road and Hicks Road! I also noticed they've got a lot of older longtime customers who've been banking with them for centuries, so that was reassuring to see! I think the only area of improvement they need is to be open a little bit later on weekdays; some of us commute to the city and having to try and get to the bank before they close at 6 pm from the city, is not realistic nor helpful...sigh/groan! But other than that, I think I'll stay with them a while longer...

Stopped in 930AM…read more Asked about opening an account Samuel saw me immediately We went over all the parameters of an account. Sam was friendly & informative to work with as answered all my questions. Took about 15 minutes & my account was opened !!

I was forced to go to the Huntington Bank Palatine branch because I couldn't do what I needed to do…read moreonline or over the phone. While I was extremely upset that I had to leave home to go to the bank, the associates at the branch were very helpful and and were able to help me quickly and efficiently. While Huntington Bank greatly frustrates me, I received professional help at this branch location. I recommend the Huntington Bank Palatine branch.

I have been a long time customer for approx 20 years. I received a call today from…read moreMetro saying a bill of $4 and some cents is coming out of my savings account today and I am $.19 short. The banker said if I didn't deposit $.19, the bank would reject my payment and I would get a $30 fee on top of that for $.19. Now I have a savings account with $250 in it at Metro and my payday is this Thursday. I asked if they could just lend me out of my savings account the $.19 to cover the short amount and in three days the money would be back. They can see I have been a long time customer with guaranteed payment every two weeks on a Thursday. Now this is my mistake my bill was short, I thought the amount of money I had left in the account covered the bill in it's entirety. I own up to this. I called Metro back and asked if they could just pull $.19 from the $250 in my saving account and put it toward the bill. The banker aggressively said "no, there's a $250 pledge on the account and we don't pay your bills for you when you're short. " I explained my two other banks have covered the amount I was short a few times (under $15) and sent a letter explaining what they did for me and also said no bank fee was assessed In them doing so As a courtesy for being a good customer. This banker angrily said "that's not true! Banks don't do that." Actually, good banks do- especially ones who put customers first. So I will be sending her a copy of the bank letters I received Just to prove her wrong on this. I asked to speak with a manager. No one would talk to me and the time to get the $.19 was down to an hour. So I had to drive 45 mins to get to the bank to deposit my $.19. This bank looks down on you for being poor. Ive dealt with this bank for years. This is not the first time they've been rude to me. I never wrote a review, because I just felt like maybe the staff member had a bad day, but this seems to be an ongoing thing and today's situation was the final straw. This bank was used for just a savings account and a credit card, which was given to me when I started working at my job. I will be changing careers soon and will be closing all my accounts with Metro soon. If this bank won't help me with $.19, when the money is in my savings account, what makes you think they will help you? Do yourself a favor and go elsewhere where customers are put first and not looked down upon.

We had a great experience here opening my daughters kids account. We were greeted on the phone by…read moreJulianna who was great at answering questions and she set us up with a super quick appointment, when we got there Ryan Neubauer took care of us. he was excellent and knows his stufff. Good work young man! I have been in the Credit Union world for over 20 years and know how to recognize a good credit union. this is one of the good ones. excellent service, great location and an array of services offered. Stop in and experience the Credit Union difference. thanks guys! Shake and bake seal of approval.

Alyssa and the rest of the staff are incredibly patient and friendly. Highly recommend using this…read morebank! Really appreciate all your help!

I have been Banking here for years. What great staff from the Tellers to the Managers. They are…read morealways there to help me and always have a smile on their faces. A pleasure to bank there. Keep up the good work. Dick Zittler

I was headed to purchase an item and I didn't have exact change. I went in and asked if they could…read morebreak $100 bill it took several minutes for them to figure out that there was a 10% surcharge on any change.

Excellent service w/ very prompt responses. This bank offers loans at paramount rates that are…read moreunmatched by any other commercial lenders. Extremely pleased with my experience. Highly recommend this bank.