outstanding service. had no ac for 10 days EMC. came out 3x times order the wrong part which btw…read morewas not needed and sent me a text saying they will be out September 28. prestige fixed the issue in 45 minute. I recommend them for their honesty and fast service. I had no a/c for 10 days and ECM wanted me to wait a month to get the right part that I did not need. You choose!! thank you Rudy for making my day!

Fantastic response on a Saturday! Rudy was wonderful, besides fixing the issue, he was pleasant,…read moreknowledgeable and trying to work with our budget! I bought my A/C from this company and they have been wonderful and staff are the same.

After making an apointment with this company. I got a text from them with a picture of the service…read moreperson. I liked that and that was an awesome idea the company had. It made me feel safer. The phone apointment process was smooth. The customer service was good. The day of the service. The service person was professional. He told me what to expect with the unit if I didn't get some things done. He gave me different options and later on I was sent an email with quote. Everything was very professional. I had some questions. I called back the company. They were answered and I felt better. I liked the company. I read some of the negative reviews. I was a little nervous. They have seemed to work things out. The service was good and I felt i got my moneys worth.

I disagree with your characterization of this situation. My husband and I own multiple rental units…read morein South Florida, and this is the first time we have experienced an AC installation requiring repeated return visits to get the system operating correctly. Whether you consider the wiring issue minor or significant, correctly configuring the wiring is part of completing the installation. Returning to correct it was your responsibility. It does not erase the inconvenience or the time we spent dealing with the problem. We paid approximately $6,500 and expected the installation to be completed correctly. We recently had another licensed company install an AC system of the same size for $3,200, without requiring multiple return visits. That experience makes your pricing and service particularly disappointing. I also do not appreciate being told that my complaint was "taken out of proportion." We contacted you about the problem, and our concerns deserve to be addressed respectfully. The fact that this is a rental property does not lower our expectations for professional service. I am requesting a partial refund to compensate for our time and the inconvenience caused by the repeated visits. Please respond with a proposed refund amount and a timeline for resolving this matter.

Great experience from start to finish. Communication was quick and responsive, and the technician,…read moreJavier, arrived at my home within 30 minutes of our initial contact. He took the time to help troubleshoot my equipment and walk me through the warranty options but I ultimately decided to replace the unit. The replacement process was seamless, and the new unit was installed the very next day. Highly recommend!

They were very prompt at responding early in the morning. Explained their process and are very…read morecaring about wanting to assist regarding the services they offer.

We moved to south florida from out of state and didn't know much or who to trust so I can't…read morerecommend these guys enough. Best experience with electrician, hands down I would give 10+ stars for my experience. Chris was extremely helpful over the phone and with our needs. We also got to work with Harold, who was super responsive and kind. Mike, the other tech was especially helpful when we were in a big time of stress cause we had a faulty breaker panel that was due to a poor home inspection. Plus some outlets that were also unsafe. They fixed all of these issues in a 2 day period and for a good price. I'll be asking for Mike for anything we need in the future he was the best, taking care of everything we needed. Mike went above and beyond by explaining issues to me while he was inspecting our outlets and breaker so I knew why they needed to be fixed, and so much more about electric in my condo that will help me down the road in knowing if something is going wrong Thank you guys!

I needed to call after hours late on a Saturday night because a light bulb in a lamp not only…read moreshattered when I turned it on but it was sparking. I spoke to Jeremy who was great and he sent Alex who was great & they both said accommodating my request to wear a respirator mask was no problem since I am immune compromised and that also meant the world. They were super nice, super fast and gave me peace of mind testing both the inside and outside of the house, and checking both the lamp and the socket. It gave me peace of mind to know it was just the bulb that was bad. I would definitely use them again in the future and glad to learn about all their services. Peace of mind is everything. Thank you so very much!

Very satisfied with Refresh Air Conditioning. Gabriel and his team did a wonderful job! We…read moredefinitely recommend Refresh. Giuseppe C

Please think twice before using this company! Gabriel took complete advantage of my grandparents…read morewho are 89 and 90 years old and they were stuck paying out of pocket to fix his mistake. I sent Gabriel a very long email back in May discussing this issue to which he was aware, and he never even responded. This just goes to show how unprofessional he and his company are, and I urge you to look elsewhere! If you are considering using this company, I encourage you to read the following chain of events: On January 26, 2022, Gabriel installed an AC unit in their condo in Boynton Beach and advised that parts were covered for 10 years. Initially, they were happy with the work and recommended his services to four of their friends. In November of 2023, they contacted Gabriel for routine maintenance. An appointment was scheduled, and he cancelled. A second appointment was scheduled, and he again cancelled because he was in Miami. A third appointment was set up and he never showed or responded to their phone calls when they reached out to find out if he was coming. As a result of his 3 cancelled appointments and failure to follow up and return phone calls, they had no choice but to call another company for maintenance. The other company came out and advised that everything looked ok. In early 2024, they saw Gabriel outside of one of the nearby condos to perform work on a unit which was based on their referral. When they asked him why he cancelled three times and never got back to them in November, all he said was sorry. In April 2024, they noticed water dripping from the AC unit and onto their new hot water heater. They contacted Gabriel and he came out to inspect. He advised that everything looked fine, and it was normal and provided a discussion about valves and said how when the valve closes, it won't drip down. The following day, they noticed water dripping again and Gabriel came out. He advised the same as his previous visit and asked for photos to be sent of additional water dripping. In the days following, water continued to drip, and they texted Gabriel photos and begged him to come back to look at the leak. They advised Gabriel that they were returning to Massachusetts on May 4, 2024, and needed this taken care of prior to leaving Florida. They never received a response from him. On April 22, 2024, they contacted a different AC company for emergency service and had to pay $267.00 for this. During this appointment, they were advised by this company that the drain pan had a crack in it which was causing the water to leak onto their hot water heater. They were further advised that a new drain pan would cost $675.00 and that they could expedite the part. While deciding what to do, they saw Gabriel outside another friend's house that they in fact referred to him. They asked Gabriel why he had been ignoring them and told him about the crack in the drain pan. Gabriel said that they were no longer under warranty because of the company they hired for routine maintenance back in November 2023. They reminded him that they had to do that because he cancelled three times and failed to return calls and voicemails. Gabriel then said he would honor the warranty but that they would have to pay $450.00 for labor. They reminded Gabriel that they had to leave for Massachusetts on 5/4/24 and at this point it was already the week they were set to leave. Gabriel indicated that he "might" be able to get a new drain pan by Thursday or Friday, 1 or 2 days before they were set to leave for Massachusetts. At that point, given how Gabriel had been unresponsive and unprofessional, they realized they couldn't trust his word. They had to go with the other company who promised the drain pan would be expedited and who in fact found the problem, despite the fact that it would cost them $675.00. Even though they did not have the drain pan in by the time they left on 5/4/24, the other company assured them the part would be there and be installed on 5/7/24. In the meantime, while their condo was unoccupied, they had to leave tin foil pans under the ac unit to catch the leaking water. They had to have their elderly neighbor go into their condo daily to empty the water. When the company arrived to install the new drain pan on 5/7/24, they advised my grandparents that Gabriel installed the drain pain incorrectly when the AC unit was installed back on January 26, 2022. Had the drain pan been installed correctly, the above chain of events would never have occurred. As a result of Gabriel's failure to respond to calls, voicemails, and texts and failure to install the drain pan properly, they had to pay $942.00 out of pocket and inconvenience those around them to help deal with the issue caused by him. Again, I urge you to stay away from this company!!! Gabriel had MANY changes to make this right and he has chosen not to do so and not to respond. I urged him to do the right thing and attached copies of their receipts and he couldn't eve

These guys are awesome! Quick, reliable, honest!…read more We needed to replace our air conditioner on short notice and AR Williams came in with a very solid proposal and a super short turnaround time. On the day of the installation everything went just as I expected. The service guys give me a heads up so I knew they were on the way and they showed up right on time. The work took a few hours but they did a very nice job. I was pleased with the result overall. I highly recommend AR Williams if you need a new air conditioner or service. Five stars, without a doubt!

We had a problem with our AC not blowing cold air. It's been so hot in South Florida lately that…read moreit's tough to tell. Coming in from feel-like temps of 100+ outside, 80 something degrees seems better. My husband turned to Yelp to find a local service. He liked that this company had over a hundred plus reviews and most all were five star. That's quite unusual. He called and was able to get a mutually convenient time for a tech to come check out our AC. This morning, we had the pleasure of service by Frankie. He checked out everything thoroughly -- inside and outside. He was able to clean and drain everything in our units that needed it. My husband was so happy with the service that he signed an agreement for twice yearly check ups. So glad Yelp came to the rescue and that we found this company.

I called them and they were super friendly and professional. Dan came at the right time and did an…read moreamazing job. I'm seriously considering them to be my A/C team for my condo unit. Very pleased with them.

When other companies are charging $99 for the whole house, this company is charging $80 per pre…read moreVENT!!!!! Wow that's a little gouging don't you think $80 prevent so if you have 10 vents it's $800 and the other companies are charging you $99 oh and with that $800 they'll throw in the dryer vent clean lol what a joke

Thank you, Marco, for rescuing my malfunctioning Air conditioner, once again!…read more I love knowing that when something goes wrong with my A/C, help is only a phone call or text away. Marco is professional, friendly, and compassionate. Of course, he fixed the problem, plus checked over other issues as well. He doesn't withhold information, nor try to add on any extra services; that being said, if he did recommend that something needed to be replaced or upgraded, I would say yes in a heartbeat, because I trust him completely. Due to his help in the past, when I did find the a/c having an issue, I wasn't stressed at all, because I knew that I was in good hands. Thanks, Marco!

While I ultimately didn't need service any longer I wanted to share my positive experience with…read moreMarco. He was very prompt in returning my messages and was willing to come out same day. He asked questions beforehand to ensure a visit was even needed. I appreciate him trying to save me time and money. Will definitely be doing business with him in the future if I ever need AC service.