Reasonably good as long as you child doesn't need a referral to a specialist. My child needed a referral to a children's urologist. The Urologist requires an ultrasound and xray prior to an appointment. The NP and Pediatrician should have been aware of this and also provided the required referrals. Over a week later, all promises but no referrals for the ultrasound have not materialized. They blame it on their fax machine. I don't know whether the issue is with the Dr., the NP, or the office staff but blaming an outdated machine is comically unprofessional. read more

Four months wait for sports physicals is an insult. Every time our kids get sick, they do not prescribe anything. So we have the fun of dealing with high fevers, vomiting, and other symptoms using OTC meds. The scheduler was very rude as well. Obviously needs a new job. We miss Dr. Hobeich. read more

There hasn't been ONE single appointment that I've brought either one of my kids to that they have seen them at or even close to the scheduled time. I wouldn't be a stickler about it if it happened a few times here and there but seriously, every single damn appointment 30-48 minutes late each time! How is a business that places responsibility on patients/parents to ensure they follow the rules when the people running it cannot be punctual to save their own lives. Not only that, they violated HIPPA today by giving my son's immunization card to complete strangers so all that patient information on the card is in the hands of random people. No really effort to get it back, they made a call to the people and they'll bring it back in a day or so is what I got for an answer.... How is that acceptable??? Unbelievable!! Don't bring your kids here unless you like staff that halfass their jobs and don't take rules/regulations/laws serious. read more

When I had AHCCCS we had zero problems with old Pueblo, they covered everything. We switched to a private insurance and it's been a nightmare ever since, first of all everytime I go in i have to redo the insurance because it's like they get it wrong some how everytime, i really do not know what's going on with the front desk or billing but they need to be more organized. They put me as self pay multiple times and then send me bills and then tell me I need to figure it out with my insurance! I have a $70 bill I've needed to pay for a few months now, but just have not had the extra cash for it and now they sent me a letter saying they're sending me to collections for $70! Nice ACP, quality customer service...NOT! I will say though, that on the rare occasion I actually see the doctor who was appointed to us, she's great! Thorough, explanatory, understanding, nice. The front desk needs some more training I think... read more

Love the entire staff here. Always friendly. We have dr packer and she is very thoughtful and caring. Occasionally my daughter has seen Dr Colvin and she is wonderful as well. read more

Been coming here for 4 years. My kids tend to get sick after we go in. One time it was hand foot and mouth. This last time it's a fever and it's a scary time to bring your kid home from the doctors with a fever while corona is running rampant. Especially when you stay home all day and only leave to visit the doctor and get sick anyway. One time we went in April (last year) then may and they had the same blood spot on their wall both appointments. It was a dinosaur room with yellow walls. By the time we got that exam room again. Like 6 months later it was gone. But still they really need hire someone dedicated to thoroughly cleaning that office. read more

Old Pueblo Pediatrics - Blood on wall that stuck around for two appointments. - Pediatricians Near Me - Tucson, Arizona

My kids have been with Dr Bean for 5 years. He is very professional, attentive to their needs, and always returns my calls. It is so nice to been at a practice where we see the same Dr and he remembers the names of the children. read more

I love their doctors, but lately has a billing problem with with them, first we have insurance and our kids are all eligible. Their computer keeps saying my kids is not active, and sent mw 2 bills demanding full payment. I called the office twice and no one even calls my insurance to confirm our kids' eligibility, just few mins for their work, and no one pay me to call my insurance which we already paid hundred of dollars each months. I would like to do their jobs, NOT NOT only rely on their computer system which they claimed a "new" system. I wonder I should go back with my second child coming month... NO time for this problem, it should be ANY pf my problem. I will go to BBB if they don't get it fixed. read more

We still go to Old Pueblo. Complete confidence in all the providers in the office. We have had some chronic health conditions and they have always been responsive and available to us. read more

Extremely disorganized. Don't expect return phone calls (I've left 3 messages last week with humans who assured me someone would get back to me) and don't expect to see your actual doctor. My daughter was a patient there for 2 years and out of three scheduled office visits we saw her actual pediatrician once. The rest of the visits were with nurse practitioners. Also expect to wait anywhere from 30 min to an hour past your scheduled appointment times to be seen. Additionally they lost her out of state medical records, never uploaded them to the AZ immunization database and I've now been forced to pay a second fee from her out of state pediatrician to have them resent so she doesn't get pulled out of kindergarten for lack of vaccination records. I wish I could say better things about them but unfortunately our experience was so terrible. read more

This review is specifically for Dr. John Bean at Old Pueblo Pediatrics. When I was pregnant and having to go to the hospital weekly for stress tests, I would always ask the nurse two questions--do you have kids, and if so what pediatrican do you use? Almost across the board I got one name, Dr. Bean. A personal friend who is also a nurse also took her two kids there. Based on these overwhelming recommendations, we did a pre-birth visit with Dr. Bean. My husband and I liked him immediately. He is clearly experienced, but still very energetic and positive. He has a warm personality, and a great laugh (plus he's a UofA fan, which we loved!). I sat in the room during my son's circumcision (TMI, sorry! But I was really nervous about this and in case you are too, thought I'd mention it), and watched Dr. Bean do the procedure. He prefers to do them in his office rather than in the hospital, just to give them a little more time to grow and get strong (and avoid the hospital germs). He was quick, efficient... and while I really don't have an basis for comparison, did a great job. Since then we've had to come in many times, routine and sick. We've had a lot of problems with ear infections, and Dr. Bean has always been great with those. His office staff is good, nurses are nice and mostly gentle. I do wish they had a sick and well waiting room, but it seems like they move folks out of the waiting room so fast that you really don't have lots of time to get exposed either way. We've now moved to the east side, but are considering still making the LONG drive up to the Northwest side to see Dr. Bean! read more

Old Pueblo came highly recommended to us by friends. All the doctors are wonderful including the nurse practitioners. I love that you can get same day appointments and speak to someone promptly. read more

We miss our previous NP. The staff is okay. Front desk girls are lost or confused. They never know if i have a copay or deductible. A few times I have called and been able to get into same day appointment. I can't complain too much when you have a sick kid. read more

The Drs might be great but unfortunately without a good manager and front office it isn't worth it. As an existing patient they didn't have any appointments for 3 months. I expect this when I am a new patient or trying to see a specialist. But as an existing patient and for pediatrics that's ridiculous. The front office is very disorganized and rude. I was able to switch my kids to a new dr that is able to see them in the next week rather than 3 months from now. There are other great Drs with better managing and front office staff. I'd recommend to go somewhere else that appreciates their patients. read more

This is the worst clinic I have ever been to. It all started with trying to make an appointment. The girl I spoke to on the phone was talking to other staff members about what she brought for lunch, and kept spacing out and not paying attention to a patient she was on the phone with! So unprofessional! Once we arrived for our appointment, the staff is so unpleasant and unwelcoming. It's a pediatrics office for crying out loud and they all had bad attitudes and were so unfriendly! My poor child was very uncomfortable and asked me "why is everyone so mad?" The staff never smiles, they have inappropriate conversations that were so unprofessional. I did not trust anyone in this clinic to care for my child. I will never take my child here and want to warn other parents the same! read more

I came in for a sick visit and waited 1 hour and still no remorse, roomed a patient that had an appointment half an hour after me before me which is ridiculous. I watched 2 two family's leave because they waited over an hour and still waiting so they left. All the front desk said was sorry, they didn't offer to reschedule. They also did advise me the doctor was running behind which is ridiculous because I took time off of work. I told them I going to think about changing doctors and they showed no remorse they didn't care. Horrible!!!!! They don't even deserve 1 star. read more

Super disappointed in this office. My son had 103.7 fever, I called to have him seen with his doctor, which by the way I have never met because she's Always "booked" every time I call. Front desk said there was no availabilities to take my son in that day. My call was transferred to a triage and was given the same response and advised me to take him to urgent care or the hospital. This is an ongoing issue where I could never have my children to be seen with their doctor. It is unprofessional that my child has to suffer and can never get the Appropriate help that they need. And because of this I had to transfer care across town from where I live because they were the only office that except new patients with my insurance. read more

Office staff were unfriendly and didn't return calls for 3 days, until I called back a second and third time. Took over a week and many calls to get a prescription refilled. The pediatrician (Delp) takes a very laid back, non aggressive approach, even when serious problems are happening. Pushed us off to a specialist and didn't follow up to check how his patient was doing when he said he would. This office is probably good for the average child with no health problems, but not a good fit if there is anything beyond normal healthy kid stuff. I felt like there was very little support from the Doctor or his team and like he didn't want us to return so we found a new pediatrician with a new office. Very unfortunate as I was highly recommended to this office and very disappointed in the care my child received. read more

I love Old Pueblo Pediatrics. We have been coming to Dr.John Bean since my wife was still pregnant with our son. Dr. Bean is very professional and is wonderful with kids. Now that we have been going there for four years, I can say that we have never had to wait to see the doctor. He sees us right around the time our appointment is actually scheduled for, which is great when you are trying to entertain a toddler while you wait. The entire staff is friendly, professional, and work well with children. The offices and waiting room have always been clean. I would highly recommend Dr. Bean and Old Pueblo Pediatrics to anyone. I have not had a single negative experience. read more

Dr. Delp is our "soul mate doctor". He is incredibly knowledgeable and is the perfect fit for our family. He is very accommodating and is comfortable with my "crunchy" parenting style. He is always able to get my kids in on short notice for sick visits. Our annual checkups have to be scheduled far in advance because those book up quickly, but it's not an issue. I would travel long and far to see him. Luckily he's right down the street. 10/10 would recommend him to any parent! read more

We took our four girls to Dr. Bean 25 years ago and now all 6 Grand Kids see him. Doc Bean was the best then and now.

Both of my sons get seen by Dr. Bean. I can't say enough good things about him. He is very attentive, knows my kids, remembers them, describes the stages each of them should be going through, gives important information about how kids learn and develop. I feel so comfortable with him that I have talked to him about the best way to discipline wisely and how to create a safe environment that would allow me minimize accidents. I like that this clinic opens on Saturdays for emergencies. The staff at the front desk are very polite and efficient. And, when I've had to consult other doctors of this clinic all of them are equally outstanding. read more

Patients are booked out three weeks. I had to sit in the lobby for 50 minutes and wait in the waiting room for another 25 minutes. I asked to speak with the office manager and she waited until I got back in the waiting room to speak with me, 15 minutes after I asked to speak with her. Mansfield is new and knows very little. An educated guess is what you can expect at best. Delp is good but as stated before you'll be waiting a very long time and over all no one cares. The front office staff and the nurse have bad/lazy attitudes. read more

When I have sick kids, I always get into see the doctor or nurse practitioner same day or next morning. The doctors are all friendly and knowledgeable. We've had a few not so great experiences but none that are enough to make us look else where. By far one of the best practices. read more