Let me start by saying that dr. Swanson is an amazing lady. She is very personable with the children and speaks to them like they are people. She is very comforting. also, there is the nurse, that I've only seen in the back, that is very sweet, tries to help out.
I would give this office 3 stars because the front office is slow to understand. I have been there twice. The first time the girl asked me several times the same question. I answered her the same way each time. finally the lady in records department took over. Who was also amazing.
The younger nurse that took us back was unenthusiastic about anything and never smiled once. Seemed like she did not want to be there.
The second time I came in for a nurse visit, I told another front office girl what I was there for. She could not find my daughter and kept looking and asking me over and over what I was there for though, I told her when I got there. I finally stated to her slowly what I was there for and she realized it was a nurse visit which, those records are in another pile.
I also have an issue with not being able to get a nurse immediately. Other offices that I have been too, have a nurse that will answer the line once you are put on hold. Here, you have to leave a message and get a call back, which is quick, but pointless. I also try to get to a nurse another time and had to leave a message with a different department because there was no option on the voicemail to leave a message for the nurse. An option for a nurse during office hours, would be nice.
Another note. The sick side is not separated from the well side by any wall or blockage. There is no way to prevent a sick child from coming over to the well child side unless a parent stops them, Which is rare.
Update. This place is rediculous. Our doctor retired and now a new doctor is in the office. Apparently this place does not complete sports physicals and just leaves portions blank, that they don't do. I was advised by the sports program, it needs to be fully completed. I advised them of this and they said the company will take it. I told them the sports physical entails more than a regular physical. I was advised by the staff my son doesn't need another physical for the year. Yup. I'm done. read more