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Old Point Comfort Marine

3.0 (4 reviews)
Closed • 9:00 am - 5:00 pm

Services - Old Point Comfort Marine

Boat repair

Boat dealers

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Hart  GMC

Hart GMC

(4 reviews)

I had a vehicle issue while traveling north, and had my Honda towed to their dealership . The…read moreservice advisor and manager looked at my car right away and told me they could not fix the part that came loose, but it was drivable to wherever I was going, and to take it to the Honda dealership when I return home. The service advisor, manager and the mechanic were wonderful to me. I could not ask for better service than from Hart service department. THank you.

Let me provide a word of caution to any of you considering buying a GM Truck or SUV from Hart GMC,…read moremake sure they actually installed everything you paid for. I purchased a new 2023 Yukon XL Denali in October 2023 at which time the dealer told me that the adaptive cruise was part of the build sheet, however after I bought it and tried to use it the next day it didn't work. I took it back to the dealer, 30 minutes away, and they said again "it should be there" but when the head technician gave it a whirl he came to the conclusion that it wasn't functional. I understand, I probably should have tested for myself if it was active before I signed the papers but the dealer told me it was and I had no reason to doubt them. After some research the dealer rep informed me that it was under constraint and put in a service ticket and said that it should be rectified in a few weeks to a couple of months, this was on October 21, 2022. I checked once again several months later in early 2023 with the dealer to find out the status, and also called 800-GMCTRUCK, and once again was told that I would be notified when it was available for retrofit but that it could be up to another few months. I have taken 2 across the country trips and routinely drive long trips on the highways and get more disappointed and frustrated with GM and Hart because I keep having to do it without a feature I paid for in my new Yukon and was a key feature I wanted when I bought it. I understand that there are constraints and they had "supply chain issues", and I understand that things happen but the lack of communication and plan for delivering what I purchased on a very expensive vehicle is lacking. I rented a new 2023 GMC Terrain from Hertz at Dulles Airport a few months ago and it had adaptive cruise. To be told now that the vehicle would not be getting the adaptive cruise feature that I asked about before buying and was told would be retrofitted is extremely frustrating. Where is the good customer service and responsiveness that Hart touts and promises? I sure haven't seen it. Make sure you ask if your vehicle has everything and check it over before you sign the papers. I will be contacting General Motors to lodge a complaint against the dealer as well getting my attorney involved for their misrepresentation and them lying to me unless they contact me soon to remedy this situation.

Performance Plus Quick Oil Change

Performance Plus Quick Oil Change

(5 reviews)

As someone who tried to get help from corporate a few times about how customers were being scammed…read moreinto expensive services by employees (witnessed employees putting old dark motor oil on transmission and driveline samples to make it appear burnt/dirty/worn just to trick customers into an expensive transmission service) to bump sales numbers, listening to customers complain about how inappropriate comments and noises were made in front of customers and their children by employees, and witnessing some employees using substances while on the clock. The manager Bill hides it well and most employees fear him cutting their hours/pay or firing them for false reasons if they even so much as ask for the district manager Ricky's number in fear that it will be trouble for him. Anytime another manager higher up than him has to talk to an employee Bill gets upset and harasses them for information on what was talked about and if/what was all said. Customers have no clue to some of what happens right in front of them and or to their own vehicles but as someone from the company I do. Just know that not all employees do these shady things, it's just fear that keeps us from speaking up about it.

When a business does so well that you feel compelled to write a review, that really says something…read more Many people are all too happy to write a negative review when they have a bad experience but it's easy to forget to leave a good review however one must be left for this establishment. They were very professional, they cross checked everything with everyone in the bay so that all the guys knew what the other was doing. I assume this is for safety and it's brilliant. The gentleman who assisted me was professional, polite and kept me appraised of everything that was happening with my car. Overall it was a really nice experience and I will be going back for sure.

Old Point Comfort Marine - boatrepair - Updated May 2026

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