Called this morning about a truck that's listed on marketplace. After 5 minutes back and forth with…read morethe operator I was told the salesperson was unavailable. Left a voicemail. No reply. Called again late afternoon. Operator again said the salesperson was unavailable. Asked for a sales manager or someone else who could help me. Hung up after another 5 minutes on hold. Piss poor way to do business. Maybe the very polite operator should switch positions to sales.

Fantastic! We were on a road trip from Minnesota - pulling our camper when our truck broke down…read more Brandon was kind, responsive and got us in immediately- eventhough we got there 15 min before closing on a Saturday. They had it repaired and back on the road in no time. Brandon was so great to work with and made a potentially trip ruining situation into a small part of the story of our trip!! Many thanks to Brandon and his outstanding service department!!

We were looking for a truck, we live in Frankenmuth so we…read morehave been to alot of dealerships all around us. we were up north and decided to look in West branch, first dealer was Hodges Chevrolet. Don Weldon greeted us, we told him what we were looking for and our budget he gave us a choice of three trucks. explained any of our concerns, made the entire process painless as a matter of fact the whole thing was dealership friendly no pressure sales at all where you get downstate. I have to say Team Hodges is lucky to have Don there we will definitely be reffering this dealership and mostly Don Weldon to friends and family. Thank you Don. Jeff & Carolyn Mikulak

Used to use this Dealer but it changed when Ron left. Can't get the son to call you back, he just…read moretells someone else to call. We were good customers and deserved better service.

My truck looked better then the day I bought it..Quality workman ship..Every inch was gone over…read morewith q tips;cleaning clothes and windows just sparkled..

Kelly detailed my wife's car first. They did such a beautiful job I took my car in next. Both…read moretimes the work was done professionally and on time. The process was simple and both cars were left looking better than showroom spotless. Think about trading in your car? Take it to Kelly first the market value will go higher after she's done with it.

I purchased my car back in 2020 from this dealership, what a great experience! Took it in yesterday…read morefor routine maintenance, Justin was very knowledgeable,explaining what I needed, they got the work done very timely, the car was in perfect shape when I received it back. Justin told me everything looked great, complimented me on how I've taken care of the car, and invited me back for the hundred thousand mile service. In today's busy world it's refreshing walking into a car dealership where you feel more like family than an ATM. thank you to the entire staff of Matt LaFontaine Chevrolet! Ken Haig

Lafontaine is not a dealership I recommend purchasing a vehicle from. I have purchased vehicles off…read moreFacebook marketplace and other dealerships, and those experiences were 10x better compared to the experience I had at Matt Lafontaine Automotive. When I was first looking to purchase a car, I contacted this dealership and I was stuck with an uneducated and non-communicative salesman named Shane Grove, who was incredibly useless. Do not go to Shane, he does not have people or customer service skills. Once I told Shane that I would be financing the vehicle through my credit union he was helping me less and less when it came to looking for a vehicle. I had to demand I get a new salesman due to being treated so poorly (especially after spending 26k on a car). Also, when I went to pick up the car I was told how the title was not in for the vehicle and no one at the dealership even bothered to keep me informed I was having to messaged and call them constantly just to get an update on my title because I am currently driving around with the dealerships plate instead of my own. This dealership sullied my car buying experience and I will never go back nor will I be recommending people to shop here. -10/10 car buying experience.

Honestly, honesty from the Service advisor. Integrity of the Service advisor. Customer service was…read morenot her forte.. when confronted after she lied to the sales person about her conversation with me, I called her back after finding out about her made up conversation, she over talked while I was talking to her, yelling at me and in essence, her poor communication skills ( should take some classes on responsibility and customer care ), no integrity and most of all, lying about our conversation and her demeanor. She gives a pretty poor representation of the service department. The sales person tried to make it better by providing a pick up of my vehicle, the drop off of a loaner and a return of of my vehicle after service. But..a dangerous issue was taken care of on warranty and the back tires that were ruined by the issue,, were not replaced, they supposedly were after only 1 yr old. So the experience of my $60,000 purchase of a new vehicle last year, which had a seriously dangerous issue, by the way, put me in a 6 foot ditch, and more than a few near misses of accidents on the expressway. All of this were within a year from purchase and still on warranty..was just short of a nightmare! To make a defense of poor customer service and ignorance by a service advisor is an understatement for sure. As I told the salesperson, I was informed i now needed 2 new back tires for the cost of $500, and would I like to have them installed from a service technician that day because of the issue. To make another complaint.. the sim card for the navigation system was removed at the test drive that day, my husband saw him do it but didnt know what he was doing, well that will be another $30, thank you very much. They checked out the hands free phone application instead of the stated navigation app issue.I can take my vehicle to any Buick dealer for maintenance and vehicle performance issues and will do that from now on. If this helps someone to know what they might experience at this dealership, it helps me to digest this maddening, disappointing experience this past week. All because I called to let them know I'd be less than 30 minutes late for my appt that day... to see if that was OK. I was being respectful. I have no further trust for Richardson Chevrolet in Standish, MI, KG.

The guy to service, that's what's very rude to me. But the next time I came, the blade was very…read moreearly, very nice

The great people at Don Nester Chevy definitely went the extra mile, (or 10) for us. From working…read morefor two days to help us find financing, to coming out to the house and give us a ride. And then allowing us to use the car to go get an ID from SOS. Outstanding service, Thanks again Alex McNamara! You guys rock!!@

I just purchased a truck from these guys, Tom Bolick was my sales rep and he was awesome to work…read morewith. I found the truck online he did a walk around video and I pulled the trigger, put a down payment and secured financing, couldn't have been easier!! I had the truck shipped across the country and couldn't be happier, will definitely buy another vehicle from this dealership!!!

I have bought two vehicles through Dean Arbour and get all five serviced there. Techs are very…read morehonest. Don't try to sell services you don't need and have worked me into the schedule when I had an emergency or was only home for a week.

I bought a vehicle from Conner at Bay City Motors. Everyone was extremely nice and helpful. Even…read moreafter the purchase, we had some concerns. Conner had no problem having his mechanic look at it even though he was not required to. The 2008 Ford runs well. The process was easy and enjoyable. I recommend anyone looking for a good used vehicle give Bay City Motors a go.

From the owner: Welcome to Bay City Motor Sales and Service, your used car dealership and auto repair shop in the…read moreheart of Bay City. Here, our biggest feature is honesty, weather you're looking for a reliable used car or looking for reputable shop to work on your vehicle, we are the ones to help. We specialize in engine repair and replacement, timing chain jobs, and brakes and suspension. We also can tackle oddball jobs like welding. Call us today! 989-686-9777

I recently purchased a 2019 Tahoe from Schafer and my salesman was Dan k .he was very good to deal…read morewith very patient very understanding just an all around great experience.i would highly recommend Dan to everyone I will be doing business with him again in the future.thank you again Dan.

Worse customer service ever. They text you to death during the deal. But when you got problems…read morewith the car 2 days later after leaving the lot no reply nothing. I dealt with Justin and Kim from their sales department. Worse sales people plus their service department couldn't even wash the car before pick up. Also it has a zip tie holding on the gmc on the grill. Key fob doesn't work. Blown speakers and radio is screwing up. Speedometer is off. All around crappy service from Schafer