Called this morning about a truck that's listed on marketplace. After 5 minutes back and forth with…read morethe operator I was told the salesperson was unavailable. Left a voicemail. No reply. Called again late afternoon. Operator again said the salesperson was unavailable. Asked for a sales manager or someone else who could help me. Hung up after another 5 minutes on hold. Piss poor way to do business. Maybe the very polite operator should switch positions to sales.

Fantastic! We were on a road trip from Minnesota - pulling our camper when our truck broke down…read more Brandon was kind, responsive and got us in immediately- eventhough we got there 15 min before closing on a Saturday. They had it repaired and back on the road in no time. Brandon was so great to work with and made a potentially trip ruining situation into a small part of the story of our trip!! Many thanks to Brandon and his outstanding service department!!

we highly recommend dealing withDon Weldon at Team Hodges in West Branch!! very knowledgeable and…read moreproficient The entire team is awesome

I would give no stars but I guess you have to give at least one star. We dropped off the van twice,…read moreyes we gave them another chance and both times we dropped off really early with an appointment and they did not call and let you know that they would be doing the oil change the next day. Not sure how they think that everyone has extra cars around to drive. Also not sure why an oil change takes all day! This is the only place I have ever been to that does that. Do not take your cars here the staff is in incompetent!!

My truck looked better then the day I bought it..Quality workman ship..Every inch was gone over…read morewith q tips;cleaning clothes and windows just sparkled..

Kelly detailed my wife's car first. They did such a beautiful job I took my car in next. Both…read moretimes the work was done professionally and on time. The process was simple and both cars were left looking better than showroom spotless. Think about trading in your car? Take it to Kelly first the market value will go higher after she's done with it.

Fabulous business, great sales staff. Always helpful and attentive to needs. Have worked with Ben…read moreon multiple occasions and always pleased.

I purchased my car back in 2020 from this dealership, what a great experience! Took it in yesterday…read morefor routine maintenance, Justin was very knowledgeable,explaining what I needed, they got the work done very timely, the car was in perfect shape when I received it back. Justin told me everything looked great, complimented me on how I've taken care of the car, and invited me back for the hundred thousand mile service. In today's busy world it's refreshing walking into a car dealership where you feel more like family than an ATM. thank you to the entire staff of Matt LaFontaine Chevrolet! Ken Haig

Honestly, honesty from the Service advisor. Integrity of the Service advisor. Customer service was…read morenot her forte.. when confronted after she lied to the sales person about her conversation with me, I called her back after finding out about her made up conversation, she over talked while I was talking to her, yelling at me and in essence, her poor communication skills ( should take some classes on responsibility and customer care ), no integrity and most of all, lying about our conversation and her demeanor. She gives a pretty poor representation of the service department. The sales person tried to make it better by providing a pick up of my vehicle, the drop off of a loaner and a return of of my vehicle after service. But..a dangerous issue was taken care of on warranty and the back tires that were ruined by the issue,, were not replaced, they supposedly were after only 1 yr old. So the experience of my $60,000 purchase of a new vehicle last year, which had a seriously dangerous issue, by the way, put me in a 6 foot ditch, and more than a few near misses of accidents on the expressway. All of this were within a year from purchase and still on warranty..was just short of a nightmare! To make a defense of poor customer service and ignorance by a service advisor is an understatement for sure. As I told the salesperson, I was informed i now needed 2 new back tires for the cost of $500, and would I like to have them installed from a service technician that day because of the issue. To make another complaint.. the sim card for the navigation system was removed at the test drive that day, my husband saw him do it but didnt know what he was doing, well that will be another $30, thank you very much. They checked out the hands free phone application instead of the stated navigation app issue.I can take my vehicle to any Buick dealer for maintenance and vehicle performance issues and will do that from now on. If this helps someone to know what they might experience at this dealership, it helps me to digest this maddening, disappointing experience this past week. All because I called to let them know I'd be less than 30 minutes late for my appt that day... to see if that was OK. I was being respectful. I have no further trust for Richardson Chevrolet in Standish, MI, KG.

The guy to service, that's what's very rude to me. But the next time I came, the blade was very…read moreearly, very nice

We bought a used truck from there folks and discovered the next week that someone had drilled a…read morehole through the back seat floor into the gas tank when mounting a piece of equipment to the floor. The smell of gas was overwhelming and we thought we might catch fire or explode!! After A wonderful conversation with the Owner Matthew Nester, the situation was resolved by the next week at the Ford Dealership in Tawas and graciously paid for the needed repairs. I will now recommend this dealership to everyone that I know, And possibly purchase another vehicle from them soon. I'm now convinced that there are still some good honest people in this world. Matthew Nester is one. God Bless you Matthew.

I had car trouble while on vacation and was extremely disappointed with my experience. They charged…read moreme an excessive amount just for my car to sit there, and they never clearly explained what the charges would be. They also told me my car had a specific problem, but after getting it checked once I got home, I found out that wasn't even the actual issue. I felt misled and would recommend being cautious before taking your vehicle here.

I have bought two vehicles through Dean Arbour and get all five serviced there. Techs are very…read morehonest. Don't try to sell services you don't need and have worked me into the schedule when I had an emergency or was only home for a week.

I bought a vehicle from Conner at Bay City Motors. Everyone was extremely nice and helpful. Even…read moreafter the purchase, we had some concerns. Conner had no problem having his mechanic look at it even though he was not required to. The 2008 Ford runs well. The process was easy and enjoyable. I recommend anyone looking for a good used vehicle give Bay City Motors a go.

From the owner: Welcome to Bay City Motor Sales and Service, your used car dealership and auto repair shop in the…read moreheart of Bay City. Here, our biggest feature is honesty, weather you're looking for a reliable used car or looking for reputable shop to work on your vehicle, we are the ones to help. We specialize in engine repair and replacement, timing chain jobs, and brakes and suspension. We also can tackle oddball jobs like welding. Call us today! 989-686-9777

Worse customer service ever. They text you to death during the deal. But when you got problems…read morewith the car 2 days later after leaving the lot no reply nothing. I dealt with Justin and Kim from their sales department. Worse sales people plus their service department couldn't even wash the car before pick up. Also it has a zip tie holding on the gmc on the grill. Key fob doesn't work. Blown speakers and radio is screwing up. Speedometer is off. All around crappy service from Schafer

I bought the Buick Verano from Schaffer and paid cash, no financing. I was looking over the…read moreprotection plan and other paperwork and noticed theft protection and documentary fees of 280 and 349. I googled those fees and read that they are are deceptive fees salesmen tack on. I'm very disappointed. I paid top value, cash, for this car and they added 280 for filling out the documents and the 349 theft protection fee that is supposedly optional... That's bs. They said they don't haggle because they sell at the lowest possible price. I thought the guy was a nice guy, I get they need to make money but I feel taken advantage of. I reached out to the salesman and was pretty much told too bad.