OCI Restoration did a great job handling the water damage in my home in Raleigh. Andy and his team…read morewere professional and the work was done right. Quick and efficient! They sealed off the affected area to protect the rest of the house, removed the damaged drywall, and had fans and dehumidifiers running to dry everything out. Would highly recommend them to anyone dealing with water damage.

Service was prompt and finished within the day. Marcus was courteous and personable.read more

Jake came by my house this morning to try to find out where/how water was seeping under my living…read moreroom hardwood floor in two corners. He spent an hour looking/digging around the area until he finally solved the mystery-- water was coming through a couple tiny holes in the bottom of the exterior door casing. We confirmed it by pouring water on those spots and watched as it dripped inside. Crazy. Very friendly, thorough service and an incredibly reasonable price. Thanks, Jake! I will definitely call you again if I ever have water damage issues in the future, and will recommend you to friends. Oh, and he fit me into his schedule the day after I called him. I appreciate that.

Had a toilet leak with hardwood damage. Jake was quick to answer the call. Landon arrived quickly,…read moreevaluated the situation and navigated me through the mitigation, repair and insurance process. I value their integrity. 5 star

We noticed 2 business days before Christmas that sewage had backed up into our crawlspace. We had a…read morehard time finding a plumber, but finally found Optimal Plumbing (highly recommend), who came and fixed the plumbing issue the same day - within a few hours of first contacting them. Upon assessing the issue, Optimal Plumbing suggested that we call APR to handle the rest of the cleanup. I emailed Bernice at APR, who promptly replied. We then talked by phone briefly so that I could further explain the situation. APR dispatched someone within a hour. Tim and another gentleman were excellent to work with. Tim explained what they would be doing in terms of assessing the crawlspace to help prepare an estimate. Furthermore, he explained how the rest of the process would play out if I chose to move forward with their quote. He was the perfect mix of friendly, knowledgeable, and professional. APR was able to send me an itemized estimate within 2 hours of Tim's visit, and I was happy to move forward with their (very reasonable) quote. Tim and the other employee returned the next business day to complete the cleanup, and they did an absolutely phenomenal job. My crawlspace looks better than it ever has before, and they were very respectful of the rest of my property while getting the job done. Not a single thing was left behind. Following the cleanup, I also communicated briefly with Cindy about options for paying the invoice, and she was just as friendly, helpful, and responsive as the other employees. Overall, we were highly impressed by APR. While I hope I never need to use their services again, I would not hesitate to do so. A+ all around.

They use inferior subs and don't stand behind their work. A sub cut a pipe behind my master bath…read morevanity and covered it with drywall. The leak was slow but after 3 years it showed up through mold and mildew behind the vanity. APR did nothing!

When you crawl under your house to see why a floor is shaky and find a bunch of white fuzz on the…read morewood and crooked joists, you need someone to tell you their company does this kind of work and to convince you that they know what they are talking about. 6 companies called. 4 responded. 1 said its bad but he only cleaned mold and put down plastic. 1 said they could fix but had never done it before. 1 said that with an engineer and $20k to $30k he could fix it. Then Dennis at HHR came by. He said this is what they do. He showed me similar jobs he had done before and after. Told me how he would do it. What it would cost. They did the work. It was harder than they planned but they never mentioned more money. His team was very courteous and considerate. FYI... This is my first review ever. I'm 70.

I received several quotes before deciding to move forward with HHR. Dennis and team did an…read moreexcellent job coming up with a comprehensive plan to address the moisture and mold in our basement and crawlspaces. The quality of the work was outstanding! The crew was polite, timely and through. They checked in with me multiple times and did a good job cleaning up. The basement air is clean and fresh now and the crawlspaces are treated and sealed up properly. I highly recommend HHR!

We called this company to do an inspection when we found carpenter ants and what we thought might…read morebe mold after removing some drywall. They sent Braden and Darwin to do a free consultation. They were prompt, thorough, and very professional. They used a moisture meter to check all around our house and, luckily, they said we didn't have a serious issue and the dust was not mold. Even though they had an incentive to find a "problem" to be able to do paid work for us, they had the integrity to give a true assessment for no restoration. We sincerely appreciate them and will definitely call them if we have any need for services! Thanks for your help. Recommend based on this alone (though, again, they didnt perform full services for us).

Over Thanksgiving, with 12 people staying in our house (2.5 baths), our daughter noticed a water…read morestain in the downstairs ceiling under our 2nd bathroom. It didn't seem to be actively leaking, so we waited until Monday to get a plumber in to have a look. One leaking toilet seal (wax floor seal) later and our house was +70 dBs louder with our bathroom floor tile removed and drying equipment upstairs and downstairs. I'm glad we called Professional Restoration Services! They have been so helpful and professional (of course!) throughout the water mitigation process. They quickly assessed the issue that the plumber had seen (subfloor damage) and began work on demolition, mold removal, and drying out the area so it could be repaired. Drew (OSU fan, but I won't hold it against him) was great in his initial assessment and was helpful with explaining the process and even working with the insurance claims adjuster who happened to be here at the same time. Esam, Cameron and George performed the service and daily checkups and were always friendly, helpful and professional! And everyone was very thoughtful with their cleanliness (always wore booties in the house, laid down plastic, etc....)! They are a local company and I would definitely recommend them to anyone who has to deal with water mitigation and damage issues in their home! This review is for the water mitigation portion of our service only, I'll post another, separate review for the repair work after it is complete.

5 stars for Shawn, the technician who came and replaced the broken disposal, made sure the…read moredishwasher was working again and diagnosed a plumbing issue with one of the toilets and resolved that too. Scheduling was easy and was able to get service just a few short hours after I called. So why not 5 stars all around? As you can see in other reviews, the pricing is higher than expected. Parts are parts, but the other service fees felt like around double what I was expecting. Guess they are good if you're having an emergency or don't care how much you spend, but I suspect there are other companies who can provide the same good service at a more reasonable price point Edit after "response" from roto rooter: I'm the rental tenant, the owner was consulted regarding the repair over the phone at scheduling. Believe me, he was even more shocked by the price than I was. My review here isn't posted as a debate. This was for service on Wed 7/22 Again, Shawn did great work. He was professional the entire time and resolved our issues. $452 in labor charges felt like more than expected. I will not be responding back further.

Great service and installation. Reasonable price and came same day. Quick response. Multiple calls…read moreto provide status of service. Overall great experience.

I contacted Independent Restoration Services to request a flood damage assessment and demolition…read morefor my home. They responded immediately and guided me through every step of the process. Their crew was highly effective, communicated clearly, and handled everything with professionalism. They even spoke directly with my insurance agent, which made things much easier for me. I especially appreciated their transparency -- they were extremely candid throughout, which gave me confidence in their recommendations and work.

Excellent service. Jeremy was at our house within a couple of hours after we called and was very…read moreprofessional, knowledgeable and helpful. They completely resolved all our issues and we were totally satisfied with the service we received. We highly recommend this company!

Nate Sides & his team are absolutely the best! They are very responsive to your calls & questions…read more Due to a fire the home was taken down to the studs & the home now looks brand new! Top quality workmanship! Again, what a great company to do business with! Glenn Barbour

Work done after completion of clean up from major water leak. They forgot to check water before…read moreleaving site.

My mom hired A Healthy Home to encapsulate her basement, and to add a dehumidifier to her basement…read more Brent & his crew did a fantastic job! My husband was an HVAC installer for 30 years, and said it was the nicest job of encapsulation he had even seen. The difference in the air in her stand up basement is incredible! I would feel comfortable storing just about anything down there. Thank you, A Healthy Home!

From the owner: A Healthy Home is a family-owned & operated business providing cutting-edge solutions to your…read morehomes' moisture and mold problems. Today, A Healthy Home is a leader and innovator in the field of Crawlspace Encapsulation & Mold Remediation. Serving the Triangle, Chapel Hill, Cary, Mebane, Hillsborough and Apex, NC

We had a water leak from under the fridge and Wren was happy to make time to assess it after hours…read more A few days later after we were back in town, he reassessed it and told us the moisture levels were back to normal, and we didn't need his services. A very honest company that won't sell you services you don't need. Would highly recommend!

Here's your sign to hire Carolina Restoration Services for ALL of your restoration needs - you…read morewon't regret it!! We had a pipe leak that started in a closet and quickly turned into far more work than we ever expected. What began as a small issue became a full first-floor restoration -- new flooring throughout, drywall replacement, painting, and new trim. Needless to say, it was a much bigger project than we were prepared for. We initially hired another restoration company and spent over a month struggling to get updates and track down invoices. They even told us we didn't need to replace our bedroom carpet -- but when Carolina Restoration took over, they immediately recommended replacing it to properly mitigate the risk of mold. We are SO thankful they did. That level of attention and care made all the difference!! From day one, the Carolina Restoration team made the entire process seamless and organized. Our project manager, Sam, was personable, knowledgeable, and truly put us at ease throughout. They coordinated with ANS Painting Company, and Alex and his team went above and beyond -- not only repainting walls beautifully but even painting our baseboards to match our kitchen cabinets! The attention to detail was incredible, and our home truly looks better than ever! From start to finish, Carolina Restoration exceeded every expectation. They kept us informed, prioritized our comfort, and somehow created a sense of normalcy while our home was under construction. We are endlessly grateful to Sam, Alex, and both teams for their professionalism, kindness, and thoroughness. You won't find a better restoration company in Raleigh -- seriously, this is your sign to hire Carolina Restoration Services ASAP!!