I usually shop at the Old Navy at The Eaton Centre and you'd think because it's always mayhem there, the service would be subpar, but the staff has always been awesome. I was surprised to have the opposite experience at this location. I wanted to exchange an item and the online site had an exclusive sale that they wouldn't honour in store (Eaton Centre would've done it). Okay fine, still had to return an item. However the cashier told me the only option it was giving her was to mail me the balance. My husband and I very obviously then began discussing whether it was worth it or not to just keep the item but the cashier said "it's too late, I already put it through." I was very annoyed and wanted to make a stink about what she had just done, but instead just took my receipt and left. I have never had any issues exchanging/returning things at other locations, so I had no idea why this one made it complicated, and on top have staff who just processes things absentmindedly. So annoyed that I will not return to this location. read more