Old Navy - Upper Canada Mall
I visited the Old Navy store at Upper Canada Mall on December 13 2025 with my family, and unfortunately, we had a very unpleasant and disappointing experience.
One of the staff members behaved in a rude, aggressive, and highly unprofessional manner. This employee constantly followed us around the store, creating an uncomfortable atmosphere. While we were talking, they pushed our shopping cart, and every time we picked up an item, they told us in a harsh tone to "put it back."
Eventually, the staff member shouted at us for our children running in the store and approached us in a very confrontational and disrespectful way. This behavior was completely unacceptable and made us feel unwelcome and disrespected as customers.
Because of this incident, we stopped shopping immediately and left the store. This experience has completely discouraged us, and we have decided never to shop at this location again. I strongly believe management should address staff behavior and provide proper customer service training. read more