I am so disappointed by the new Old Navy store at the mall and the horrible customer service. I made a purchase last months and when I got home one of the items was not what I intended to buy, I never wore it and the tags were still on, packaging in tact. I immediately placed the item and receipt in a bag and placed in my car intended to go return in that week but being a super busy full time working mom I forgot. Well I just remembered today so I went to return the item and I was a few days, literally, past their 45 day return policy. They were adamant that they do not make exceptions to their returning policy, they didn't offer me in store credit, nothing. I was so disgusted and upset I told them to keep it and I walked out without the item! I will not be returning there again! I loved the old navy we had previously inside the mall but this one is no good!!! What has happened to customer service? read more