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    Ask the Community - Old Navy

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    The Apothem

    The Apothem

    2.7(6 reviews)
    2.7 mi
    $$

    I placed 2 pretty large orders (on Nov. 14th and 16th). On Nov. 22nd, I reached out to get an…read moreupdate but did not get a response. I tried calling, emailing, and the chat on their website. I tried again on Nov. 23rd. Again, no one answered the phone or responded to email, but I did get a reply via chat after a while, saying that they were waiting on a shirt to come in and they would ship everything on the 25th. None of the items stated they were out of stock or a pre-order, but as long as they were shipping soon, I was fine with that. Another week went by, and I still hadn't received my order. I am literally 15-20 minutes from their store, so shipping should only take a day or two at most. I paid for shipping for the convenience, thinking that they could ship much faster than I could get by there. I reached back out multiple times between Nov. 30th and Dec. 2nd to get another update or tracking (via chat, email, phone, and FB messenger). It shows they've read my messages, but they have not responded at all. Poor customer service and communication, and as of right now I am out hundreds with nothing to show for it. Very disappointed. Their store used to be one of my favorites on Campus Corner, but I definitely won't be placing another online order with them again. These items are gifts and I would still like to receive them asap, so please provide an update!

    I received my package in the mail. Along with the refund (which I did not expect at all), they also…read moresent my shirt that I ordered, a freebie shirt and two button pins. They went above and beyond to rectify the situation and honestly I will probably order from there in the future. They turned bad experience completely around.

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    The Apothem
    The Apothem - Sorority Merchandise

    Sorority Merchandise

    The Apothem

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    Ross Dress for Less

    Ross Dress for Less

    2.5(10 reviews)
    0.8 mi
    $$

    Forgot to pack a belt and came here to pick one up. I noticed prices are just at MAP -10% so not a…read morehuge saving on everything. Selection was decent but the men's clothing section had more boys clothing than men's.

    If I could give this location a 0 stars I would, but I can't. And don't give me wrong I love the…read moreprices and the store in general my issue is the customer service. I am pregnant and on the baby showers of course people have gifts from Ross, but unfortunately I can't use them. I got onesies that he is not going to fit in, bottles that are not the ones I am using, etc. Stuff that I can't use, so I went to change for something that I can use. So I get to the register and the lady tells me "all the items have no price tag for me to scan (they do have the Ross tag, but not the bar code) so she asks me to find the same items so she can scan them. And I'm like lady I know you probably have the same items because the clothes are summer clothes, and you know. Competitor stores like TJ Maxx they just look for similar items if they don't have the same one and employees do it, they don't send the customers to do the job! I should've asked for the manager but I didn't think about it at the time. I don't know if they always do it like that or not because I never have this problem. And it's not like I was asking for cash back. I knew or though that I was going to get a in store credit and of course use it in the store. But any ways, Ross stores make change that policy (if it even is a policy or that lady don't want to deal with it) and have better customer service.

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    Ross Dress for Less
    Ross Dress for Less
    Ross Dress for Less

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    Old Navy - menscloth - Updated May 2026

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