Jason was very responsive to my inquiry about installing two new toilets and was able to fit us…read moreinto his schedule within just a few days. The work was completed well, and I'm happy with the outcome. When it came time for billing, I was surprised to learn that a second technician had been onsite, as that hadn't been discussed in advance. As a result, the labor cost came in about 2x higher than I expected. To be fair, I live on the second floor of a condo (with elevator access), and the installation was more complex due to the flooring, so I don't question the time or effort involved. To avoid any budget surprises, I would recommend confirming upfront how many technicians will be assigned to the job. Overall, I would work with Jason again and would recommend him to others. UPDATE- I had a small leak with one of the toilets and Jason came out right away to adjust it. He definitely stands behind his work! I originally set the review at 4 stars, but have adjusted it up to 5 stars because of this. Thanks Jason!

These folks go above and beyond. Their customer service is excellent. The young man who unclogged…read moremy main drain pipe was very efficient and polite. My plumber recommended Rapid Rooter to me. I expected a huge bill, but I was pleasantly surprised at their fair pricing.

Arrived on-time, efficient, quality workmanship, and the cost was exactly as quoted ... would…read morehighly recommend.

I reached out to them recently about replacing our sink, which I knew would be a challenge because…read moreit was an undermounted sink with a very non-standard shape. Doug was very helpful with the entire process, including helping me locate a sink that would work well in our existing cutout. Then, when the time came to install, he did a great job getting everything installed and hooked up so that we were up and running with no issues. Overall it was a very pleasant experience from start to finish, and I'd be happy to work with them again.

So I had originally hired another company to fix the plumbing on my vacation rental property. They…read morewere late, really inexperienced and he overtightened the joint causing a burst water pipe. My vacation rental person checked into a hotel. And they couldn't fix it because they're not open on weekends. UGGH!! Then I called Roto Rooter and spoke with Don. He was professional, could do the work that day (on Mother's Day) and fixed my problem. I asked him if it was HIS company and I was surprised because he acted so caring and courteous that I thought it must be his own company, but he just works there. Great to have an experienced, trustworthy person working on my house. Thanks Don!!

Tenant had them auger a toilet. Still was backing up. Tenant…read morecalled back 2nd day and they said, "1 day warranty" but they'd come back for $195 an hour. So, looks like we literally flushed $300 down the drain with the problem not fixed.

Absolutely the most unreliable plumber. Not only did he fail to get in contact after no showing…read morenumerous times, he never finished the job. Hopefully Scott finds someone better to work. Took 4 months to get one of the two jobs he was supposed to do, and then they came in tore out a shower and never once heard from him again. One can be pretty understanding if there's communication, but Gary used the same lie time and time again. Blessing in disguise he never finished the second job.

The technician was quick to show up and take my money to buy parts for a shower update. Never saw…read morehim again or my money. After five no shows, he stopped communicating altogether. Researching legal paths to try and recover my money. Can't find any redeeming qualities for Gary Stone's Plumbing of Redmond, OR. Beware!

We had a few faucet issues. I called Detweiler and Jeremiah was able to come to following day. He…read morewas right on time. He quickly explained the problems and was able to fix things right away. He was quite pleasant and acted very professionally. I definitely recommend them.

Josh and Jeremy have come out to my house numerous times over the years. I trust their knowledge…read more I highly recommend them.

The staff and management/owner Jason Severson answered my call for help in a timely manner and…read morecompleted the installation of a new water shutoff valve with great efficiency. Anita at the office and Nathan in the field completed my job in record time. I am sold on Severson for all of my plumbing needs and will be pleased to use them in the future and recommend them to my friends and neighbors. Bend, OR

** one star and unfortunately, it's well deserved **…read more Our experience with Severson Plumbing started with an issue involving our sewer tank and work that was already covered under the company's warranty. You would think resolving an issue with previously warranted work would be relatively straightforward. Unfortunately, that was not our experience. The first point of contact was Stephanie, and dealing with her was like pulling teeth. Her communication was consistently rude and unprofessional. On two occasions, information provided to us was simply not accurate, and that same misinformation was apparently relayed to Jason Severson, the owner, who was out of town at the time. I understand that people travel and take time away from work. However, when a customer has an unresolved warranty issue, some level of communication and follow through should still be expected. After waiting more than two weeks, Jason finally returned my call. Unfortunately, rather than taking the time to understand what had happened, acknowledge the frustration or make an effort to resolve the situation, he came into the conversation without having the facts straight. What followed was even more disappointing. The conversation was condescending, dismissive, and completely lacking in any meaningful effort to understand or address the underlying issue. Rather than taking ownership and trying to find a resolution, Jason spoke down to me and ultimately hung up on me. Let that sink in. This is the owner of the company. Customer service starts with the first person who answers the phone, and it certainly doesn't improve when the matter reaches ownership. Mistakes happen. Warranty issues happen. What distinguishes a reputable business is how it responds when something goes wrong. In our experience, neither the initial customer service nor the owner's response demonstrated the professionalism, accountability, or basic courtesy that customers should expect. I'm leaving this review because I believe other homeowners in our community deserve to know what our experience was like before choosing this company. I would not recommend Severson Plumbing & Mechanical. The issue itself was frustrating, but the way we were treated throughout the process was ultimately what made this experience so disappointing.

Blake explained clearly, had all the parts needed with him and was focused, getting the job done…read moreefficiently. He was also able to answer all my questions. Great job and very pleasant to work with.

It's challenging to find companies with experience servicing radiant heat floors so I was thrilled…read moreto find out that A&E Plumbing, Heating & Air has technicians with this expertise. Jaimie was my service coordinator and she was able to answer many of my questions prior to the appointment, and those she didn't know, she spoke with the manager of the department then got back to me promptly. On the day of the maintenance service appointment, Andrew arrived during the time window, texting to let me know he was on the way. He was extremely knowledgeable and spent the first 10 minutes answering all of my questions about how to properly use the radiant heat system for maximum efficiency. I'm so grateful for the education. He then serviced the system and checked back with me when he was done to see if I had any other questions or needs. Andrew was professional, knowledgeable and respectful of my home, wearing "booties" without being asked. His service was exemplary and I have signed up for the annual service plan. Highly recommend!

I never thought i would rate a plumbing service 5- stars. I live in Seattle and all I've ever heard…read morewere horror stories, from friends who offer lists of "who NOT to use" (which includes everyone!) Our rental in Bend had an odd issue and Stark Plumbing came to the rescue. They were amazing! Super responsive, helpful, answered all of my questions - cannot rave enough about Colleen and Frank!! Would highly recommend them!

I had my gas turned off on a Sunday evening due to a leak and Stark Plumbing called me back right…read moreaway and had someone out to me quickly. I did make several phone calls to other companies and Stark were first to be able to help me quickly. Colby did a great job finding the leak and fixing it and helped us set everything back up with pilot lights etc. I would definitely use them again.

Roth got back to us very quickly (15-30 min) and we were scheduled within an hour. Ian showed up…read morein a timely manner. I explained the problem and he was able to fix it and show up how to fix it if it happens again. He communicated well and had lots of experience. He was very nice to our boxer who followed him around! Appreciate the timeliness and the communication from Roth. I would hire again and recommend to anyone who needs electrician. It was the best experience.

We were due for our heating and cooling service. Michael DeSoto was the technician who performed…read morethe service. He was very personable and professional, providing detailed information on issues to watch in the future since our systems are past their normal life span. I give Roth and Michael DeSoto 5/5.